Resilience as a challenge for the public sector the schools and institutes contribution
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Resilience as a challenge for the Public Sector: the Schools’ and Institutes’ contribution. CYPRUS. Introduction. C.A.P.A. the Learning and Development Centre of the Cyprus Civil Service. Established in 1991

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Resilience as a challenge for the Public Sector: the Schools’ and Institutes’ contribution




  • the Learning and Development Centre of the Cyprus Civil Service.

  • Established in 1991

  • Overall objective: to contribute to the Continuous Improvement of the Cyprus Civil Service

C.A.P.A. Mission

To contribute to the efficiency, effectiveness and continuous improvement of the Public Service for the benefit of the individual citizens and society at large, mainly through the formulation and implementation of a comprehensive learning policy for the Public Service, at individual, group and organisational levels

CAPA vision

To make a signifcant contribution to the creation of a modern, citizen centered Public Service, being ourselves a model public service organisation - a learning and development organisation that practices what it preaches and enjoys local, European and international recognition

C.A.P.A. Strategic Objectives

  • Development of individual and collective learning in public service

  • Process Consultation for the modernization of the public sector

Training Programme for Strategic, Leadership and Management Development of the Cypriot Civil Service

  • Programming Period 2007-2013

  • Co-funded by European Social Funds (85%) and National Resources (15%)

Overview of the Project

  • Beneficiaries:entire Cyprus Public Service - organised in 11 Ministries and independent agencies (2,500 highest ranking PS officials)

  • Duration: 75 months (2.10.2009 – 31.12.2015)

  • Budget: €3.118.498

  • Combination of Classroom training and Work-based projects

Objective of the Project

The assessment of current learning needs in the areas of strategy, management and leadership, and the design, implementation and evaluation of a comprehensive programme of enhancing the skills of managers/leaders in their working environment

The Project is subdivided into 7 contracts:

  • Technical Consulting and ongoing support provided for the full life-cycle of the Project

  • Learning and development needs analysis in Cypriot Civil Service Organizations

  • Best-Practices research of the EU Member States in the field of training and developing administrative and leadership capacity of Public Administration Organizations

  • Study Visits by CAPA officers

  • Publicity Consulting for the dissemination and promotion of the whole Project to the public

  • Design, implementation and evaluation of learning activities for Senior Executives of the three levels of the Cypriot Civil Service on Strategy, Leadership and Management

  • External Assessment of the Project

Number of participants up to today 64 out of a total of 80 Organizations

The journey for each organisation

Work-based projects (all levels)

5 hours coaching support to L1 & L2 participants

9 months

Classroom trainings – examples of topics

Nine-month Organizational journey: Work-based projects component

9 months

Setting organization – level strategic objectives

Level 1(+2)

Level 1(+2)

Organization level strategic and business planning

Level 2(+3)

Level 2(+3)

Elaborating section – level objectives

Section – level planning

Level 3

Team – level action planning

Work based projects - Tools, frameworks and methodologies

Key challenges

The Challenge for the Cyprus Civil Service:

“Do more with less”

utilization of the project as

  • A mechanism to support the reform of the public service

  • A forum for reflection and communication

  • A tool to upgrade the administrative capacity

  • A process for strategic planning engaging all levels

Change Management

  • The traditional way

    “More people – more money”

    • The concept of “Black Box”




Open the “Box”




Utilizing the project as a tool for strategic planning

  • Full Alignment with the strategic planning of the Ministry of Finance /Directorate General for European Programmes, Coordination and Development in order to develop a three year budget scheme

  • Introduction to best practices in strategic planning

  • Government’s goal alignment with the strategic priorities and the Ministries

  • Alignment of strategic priorities among the departments within the same Ministry

Levels of strategic Planning

Utilizing the project as a communication platform

  • Horizontal communication of the executives from various ministries (in the context of seminars)

  • Vertical communication between hierarchical levels in the various ‘Organizations’ (eg. Vision, mission, strategic priorities and actions)

  • Communication between political and administrative level in strategic planning

Sense of political responsibility Beyond knowledge



Scientific Conference –3rd of June 2014

“Strategic change in a volatile environment:

Developing Leadership in the Public Sector”

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