Generating Traction for Change

1. Generating Traction for Change 19th May 2011 Paul J Siegenthaler

2. How to laugh whilst rolling-out SAP 19th May 2011 Paul J Siegenthaler

3. Generating Traction for Change 19th May 2011 Paul J Siegenthaler

4. Generating Traction for Change • Experience : M&A (and SAP) • Profound change • Lengthy process • Disruptive

5. Generating Traction for Change A practitioner’s perspective … • Experience : M&A (and SAP) • Profound change : fear of the unknown • Lengthy process : exhausting • Disruptive : impact on performance

6. Theme Centred Interaction Chaos Theory Gestalt Therapy Quantum Physics Neuro-Linguistic Programming

7. Generating Traction for Change • “Traction” for Change • Understanding • Curiosity • Attraction • Energy • Means • Support Motivation Ability • Experience : M&A (and SAP) • Profound change : fear of the unknown • Lengthy process : exhausting • Disruptive : impact on performance

8. Generating Traction for Change • “Traction” for Change • Understanding • Curiosity • Attraction • … I understand and relate • … sounds exciting • … something good for me • Experience : M&A (and SAP) • Profound change : fear of the unknown • Lengthy process : exhausting • Disruptive : impact on performance

9. Generating Traction for Change • “Traction” for Change • Understanding • Curiosity • Attraction • Energy • Means • Support Training • Energy • Means • Support • ??? • Experience : M&A (and SAP) • Profound change : fear of the unknown • Lengthy process : exhausting • Disruptive : impact on performance

10. In most projects, traction is lost … • “Traction” for Change • Understanding • Curiosity • Attraction • Energy • Means • Support • Energy • Means • Support Training • ??? Management focused on “content”to the detriment of “execution” “What” instead of “What & How” Understanding – Acceptance – Buy-in - Passionseen as an academic change management exercise, rather than Management’s responsibility

11. … and Training is the final straw ! • By the time training can begin: • Lack of resources = delays, stress • Budget overrun = cut back on training • Lack of communication = why should we do this? • Lack of involvement : your problem, not mine • Lack of energy : learning requires an effort

12. What “Training” can do to help … • Get involved at the on-set of the project • Training always on the “radar screen” • Coach the leadership • Awareness of impact of large projects • Communication • Behaviours and body language • Managing personal energy • … help them avoid the most common mistakes • Stop thinking your Client already knows!

13. Avoidable Mistakes In spite of companies’ trusted advisors… • Over-simplification • Time, resource and effort • Simple task, no complex project management • Myths • “Things ultimately fall into place” • “Our people learn on the job” • Not involving “those who know” • Failure to maintain pace, energy and thrill !

14. A bad start … and heading for failure Experience Leadership • Over-simplification • Time, resource and effort • Simple task, no complex project management • Myths • “Things ultimately fall into place” • “Our people learn on the job” • Not involving “those who know” • Maintaining the pace, energy and thrill !

15. A bad start … and heading for failure Experience Get someone on board who has done this before ! Management’s communication skills (verbal and behavioural) Leadership • Over-simplification • Time, resource and effort • Simple task, no complex project management • Myths • “Things ultimately fall into place” • “Our people learn on the job” • Not involving “those who know” • Maintaining the pace, energy and thrill !

16. Doing it the right way • Understanding • Curiosity • Attraction • Energy • Means • Support Creating TRACTION Communication Pace (Tempo)

17. Same Reality, Different Understanding

18. Where Comms Go Wrong, and Why • …… • …… • …… • …… • …… • …… • …… • …… • …… • …… • …… • …… • …… • …… • …… • …… X 2.5 Communication most needed where the communicator was bad until now ! Irrelevant message / wording / channel Wrong answers : it’s OK to say “I don’t know” Translations (more time, not just more resource!)

19. Creating the SENSATION of speed … Perceived Speed Accelerators • Communication • Change Management • Managers' Behaviour • Sustaining Resilience • Contageous enthusiasm Preparation Governance Issue resolution Break the long journey into stages Having fun !

20. Creating the SENSATION of speed … • Communication • Change Management • Managers' Behaviour • Sustaining Resilience • Contageous enthusiasm Preparation Governance Issue resolution Break the long journey into stages Having fun !

21. Discovering Fun in the Work Environment • Outdoor barbecue • Clown on Saturday • Sports club in nearby school • Head and shoulder massage (yes !) • Karaoke evenings • Stage end themed parties • … the list is endless

22. Injecting some fun into SAP

23. Even consultants can have fun

24. Things YOU can do differently • Training techniques and toolsnow very sophisticated and powerful • Need to set the right environment for training to be effective • Training agenda at the onset of a programme • Train the CLIENT before they attempt to train their own people! (communication, behaviours, personal awareness, body language,composure, stress management) • … and then you might have a receptive audience to train

25. Thank you Any questions ? www.psiegenthaler.com