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2. Question 1 Which three best describe the partner benefts of the Cisco Lifecycle Services approach? (Choose three.) A. Improve customer satsfacton rates B. Improve the skill sets of their staf members C. Increase their staf productvity D. Reduce the risk involved with deploying and supportng new and complex technologies E. Improve response tmes for network outages F. Help ensure that suppliers are meetng metrics Aoswern A,C,D Question 2 Which three of these service components are in the design phase? (Choose three.) Select exactly 3 answer(s) from the following: A. Account Qualifcaton and Planning B. Detailed Design Development C. Staf Training D. Systems Acceptance Test Plan Development E. Staging Plan Development F. Site Readiness Assessment Aoswern B,D,E Question 3 Which prepare phase service component involves providing a customer with a fnancial justfcaton for adoptng a technology? Select exactly 1 answer(s) from the following: A. Technology Strategy Development B. High-Level Design Development C. Business Case Development D. Proof of Concept Aoswern C Question 4 Choose the most accurate statement regarding the account qualifcaton and planning service component in the prepare phase. Select exactly 1 answer(s) from the following: A. providing a partner with informaton regarding customer acceptance of a new Soluton

3. B. providing informaton regarding current network infrastructure readiness C. using stakeholder interviews to identfy stakeholders and decision-makers, high-level soluton requirements, tmelines, and the scope of an opportunity D. adjustng a soluton to account for acustomers physical site characteristcs Aoswern C Question 5 Which defniton best describes the staf training service component within the implement phase? Select exactly 1 answer(s) from the following: A. improving the network management system and the performance and functonality of infrastructure operatons B. providing a step-by-step plan that details the installaton and service-commission tasks required in order to create a controlled-implementaton environment that emulates a customer network C. developing and implementng a training plan using classes, workshops, or e-learning courses D. compiling a training manual for use in ongoing operatons E. reducing the risk of downtme due to facilites-related problems Aoswern C

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