STAFF WELLNESS INTERVENTION
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STAFF WELLNESS INTERVENTION AT THE UNIVERSITY OF THE FREE STATE. April 2007. Lourens Geyer Annette Prins. STAFF WELLNESS. Employees form an essential core in organisational success and frequently provide the competitive edge.

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Lourens geyer annette prins

STAFF WELLNESS INTERVENTIONAT THE UNIVERSITY OF THE FREE STATE

April 2007

Lourens Geyer

Annette Prins


Staff wellness

STAFF WELLNESS

  • Employees form an essential core in organisational success and frequently provide the competitive edge.

  • Leaders are tasked to manage and motivate their workforce in pursuit of organisational goals and in the best interest of all.

  • The changing world of work includes, inter alia:

    • an increasingly diverse workforce with

    • needs, aspirations, and attitudes different from those of their managers

  • This necessitates creativity and ingenuity from leaders.


Pressure for wellness

PRESSURE FOR WELLNESS

  • Is increasing worldwide at corporate level

  • Also in South Africa

  • I.t.o. taking care of employee wellbeing

  • Result from legal pressures

    • Basic Conditions of Employment Act

    • Occupational Health and safety Act, etc (Kotton, 2006).

  • Modern man is much more alert to his/her rights

  • More intent on leading a balanced life

  • Increasingly seeking for more balance between work, leisure and family life.

  • Work satisfaction and well-being has become an important issue in a competitive market within organisations.

  • Organisations are therefore increasingly coming under scrutiny in terms of how well they cater for their employees.


Wellness influential factors

WELLNESS INFLUENTIAL FACTORS

  • Global Factors

    • Globalisation

    • Information Age

    • Power Relations

  • South African Context

    • Transformation

    • HIV / AIDS

  • Rate of Change

  • Work Stress

  • Money

  • Crime and Violence

  • Poverty


Wellness influential factors1

UFS Context

Transformation

Regional engagement

Performance Management

WELLNESS INFLUENTIAL FACTORS

  • Higher Education Context

    • Massification

    • Time pressure

    • Achievement pressures

    • Professional standards

  • Technology

  • Work load

  • External accountability

  • Quality Assurance


Lourens geyer annette prins

CRITICAL SUCCESS FACTORS

  • Research Based

  • Theoretically Sound

  • Top Management Support

  • Credibility

  • Sound Ethical Principles

  • Advocacy / Marketing

  • Equity – Equal Access

  • Quality Control


Lourens geyer annette prins

RESEARCH

  • Faculty of Humanities end 2004

  • UFS main and other campuses end 2005

  • Respondents – moderate to high levels of burnout

  • Physical stress symptoms (headaches, insomnia, chronic fatigue, concentration problems, indigestion)

  • Emotional stress symptoms such as anxiety, anger outbursts etc

    ACADEME

  • Significantly higher levels of emotional fatigue and cynicism than support staff

  • Junior lecturers and associate professors reported higher levels of stress symptoms than the other lecturing staff

  • 32% of respondents reported treatment for chronic stress-related conditions


Lourens geyer annette prins

RESEARCHWork related stressors

  • Task Properties

    • Devolution of admin

    • Lack of resources

    • Opportunity for growth

      and development

  • Management matters

    • Perceived indifference

    • Little recognition

    • Transformation adding

      to uneven playing fields

  • HR Matters

    • Salaries = working hours

    • Consistent implementation of

      policy matters

    • Recognition of staff contributions

  • Overloading of staff

    • Overload correlates positively

      with emotional fatigue and

      cynicism

    • Unrealistically tight deadlines

    • Encroachment on family time

      and relations


Lourens geyer annette prins

Discovery Health 2006ACUTE ILLNESS EXPERIENCE


Lourens geyer annette prins

Discovery Health 2006EMPLOYEES REGISTERED ON CHRONIC ILLNESS BENEFIT

240%

204%

200%

171%

142%

160%

110%

120%

Health

Registrations relative to Discovery

80%

40%

0%

18 - 30

31 - 40

41 - 50

51 -64

Age band (years)


Lourens geyer annette prins

Theoretical underpinning :A schematic representation of the hierarchical ordered living system

3

2

1

Supra-national systems

Communities

Organisations

Groups

Organism

Organ

Cell

(Wessels 1991)


Lourens geyer annette prins

Theoretical underpinning :The Cybernetic CyclePROBLEM SOLVING MODEL

Situation

analysis

Goals

Evaluation

Strategies

(Wessels 1991)


Lourens geyer annette prins

A schematic presentation of a practice model for psycho-intervention

4

  • A COMPLEX SYSTEMS

  • Individual

  • Groups

  • Organisations

  • Community

3

2

  • B GOALS

  • Preventative

  • Remedial

  • Developmental

3

1

2

1

1

2

3

C METHODS

1. Direct management/

Education

2. Consultation-education

3. Psych-technology

(Wessels 1991)


Lourens geyer annette prins

Theoretical underpinning :THE BIOPSYCHOSOCIAL/SPIRITUAL MODELIN SEARCH OF A BALANCED LIFESTYLE

Psychological

Social

Biomedical

Spiritual

FOUR HUMAN DIMENSIONS

(Winiarsky 1997)


Lourens geyer annette prins

AIM OF PROGRAMMETO EMPOWER BOTH ORGANISATION AND STAFF IN RELATION TO WELL-BEING

AT ORGANISATIONAL LEVEL

  • To create an organisational climate in support of a competent, motivated and enabled workforce (to achieve the University’s Vision and Strategic Priorities)

  • To enhance staff morale

  • To increase productivity and creativity

  • To reduce absence, sick leave

  • To reduce medical claims


Lourens geyer annette prins

AIM OF PROGRAMME

AT FACULTY, DEPARTMENTAL AND

INDIVIDUAL LEVEL

  • To accentuate individual strengths, competence, pro-activity and general wellbeing

  • To enhance the quality of work life

  • To enhance the personal life of employees

  • To stimulate individual awareness and responsibility for own health and wellbeing

  • To actively promote health versus “healing the ill”

    PARADIGM SHIFT (MEDICAL AND PSYCHOLOGICAL)

    FROM CURING THE ILL TO PREVENTION AND DEVELOPMENT (CAPITALISE ON HUMAN STRENGTHS)


Lourens geyer annette prins

ESTABLISHMENT OF UFS STAFF WELLNESS PROGRAMME

EVOLUTIONARY

PHASE 1

  • A Campus wellness programme

  • A Campus wellness office with a referral function

    PHASE 2

  • Organisational Interventions

  • Faculty and Departmental Interventions


Lourens geyer annette prins

BENEFITS TO COST RATIO AND GOALS

Time

Benefits

Long Term

Intermediate Term

Cost

Short Term

(Gerstein & Sturnmer, 1993:180)


Lourens geyer annette prins

PROGRAMME MANAGEMENT

  • Wellness Committee

    • Management of Wellness Programme

  • Wellness Forum

    • Individuals that represent the different faculties /departments/

      divisions

  • Tasks

    • Assist with advocacy of programme

    • Determine staff needs

    • Support staff members in need

    • Refer to wellness office

  • Wellness Referral Office

    • Manage referrals

    • Crisis intervention


Lourens geyer annette prins

Wellness programme 2007First Quarter


Lourens geyer annette prins

Wellness programme 2007Second Quarter


Lourens geyer annette prins

Wellness programme 2007Third Quarter


Lourens geyer annette prins

Wellness programme 2007Fourth Quarter


Lourens geyer annette prins

DEVELOPMENTALOrganisational Level

  • Research report (basis)

  • Set of proposals to address identified

  • problems on various levels

    • Top Management

    • Middle Management

    • General Staff

  • Proposals incorporated in UFS Strategic Plan

  • Top Management – Take cognisance of and

  • supports Wellness Programme and initiative


  • Lourens geyer annette prins

    DEVELOPMENTALFaculty, Departemental and Individual level

    • Stress Management

    • Neethling Brain Profile

    • MBTI

    • Emotional Intelligence

    • Team Building Programmes

    • Motivational Programmes


    Lourens geyer annette prins

    Special Groups

    • Top Management

    • Service workers

    • Pensioners

    • Qwaqwa Campus


    Lourens geyer annette prins

    Thank you for your attention

    On behalf of the Wellness Committee


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