AI as a Knowledge Management Approach. John Kingston. Knowledge management is…. Getting the right knowledge to the right people in the right format in the right place at the right time. Knowledge based systems. Are an application of (cognitive) AI Contain expert knowledge
Some more recent examples, from GE:
It’s actually easier to answer the question, “What type of tasks are appropriate?”
Another key heuristic: Could the expert solve the problem over the telephone, if necessary?