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Recap. What is pseudolistening ? What is defensive listening? What is message overload? What is selective listening?. Communication and Emotion. Chapter 7 Lecture/Recap. What are Emotions?. More than just feelings Internal feelings and feelings associated with a relationship

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Recap

Recap

What is pseudolistening?

What is defensive listening?

What is message overload?

What is selective listening?


Communication and emotion

Communication and Emotion

Chapter 7 Lecture/Recap


What are emotions

What are Emotions?

More than just feelings

Internal feelings and feelings associated with a relationship

“orients us to, and engages us with, what matters in our lives…”

Can be experienced as a blend of emotions


Real feelings vs manufactured feelings

Real Feelings vs. Manufactured Feelings

Part of some scholars’ definition (e.g. Buzzanell & Turner, 2003; Tracy, 2005)

Examples of Manufactured Feelings?


Category system

Category System

  • System #1

    • Valence

      • Positive or negative feeling?

  • Activity

    • Action or Passivity?

  • Examples

    • Active-Negative: Fear

    • Active-Positive: Excitement

    • Passive-Negative: Depression

    • Passive-Positive: Calmness

  • System #2

    • Intensity

      • Labeling emotions

  • Examples

    • Annoyance --- Anger ---- Rage


  • Dualisms associated w emotions

    Dualisms Associated w/ Emotions

    • Dualism: polar opposites = totality of something; either-or

    • Mind ----- Body

      • Mind:Reason ----- Emotion

    • Links between emotion, body, and reason?

    • Emotions impact physical functions?

    • Emotions help with reasoning


    Emotion and theory

    Emotion and Theory

    The biological theory of emotion

    The social interaction theory of emotion

    • Emotion = biological

    • All people = same experiences w/ emotions

    • Emotion and thought = separate

    • Observable emotional expressions > meaning

    • Affect of biology AND social factors

    • What does a person do before, during, and after the emotion is felt/displayed?

    • Others’ reactions impact feelings

    • Emotions interrelated with cognitions

    • Not universal

    • Subjective meaning


    Communication emotion

    Communication + Emotion

    Emotional Contagion

    Emotional Experience

    Emotional Communication

    Communicating Emotionally

    Emotional Effects


    How to communicate emotions

    How to Communicate Emotions?

    http://www.youtube.com/watch?v=CfXTcycZu1k

    • Verbal Cues

      • Often indirect cues

      • Examples: sarcasm, rhetorical questions

    • Nonverbal Cues

      • Facial expressions among most common

      • Also consider paralanguage

    • Combinations of Cues


    Communicating emotions focusing on interpersonal communication

    Communicating Emotions: FOCUSING ON INTERPERSONAL COMMUNICATION

    Movie Clip (Wedding Scene – Sex and the City)

    Application Exercise


    What influences emotional communication

    What influences emotional communication?

    • Context

      • Feeling rules

      • Emoticons (for online environments)

    • Meta-Emotion

    • Culture

      • The way cultures think about emotion

      • The way cultures communicate emotion

    • Gender and Sex

      • Stereotypes attached to gender and sex

      • Women/femininity = more expressive; agree?

      • Influence of age


    Using and developing emotional communication skills

    Using and Developing Emotional Communication Skills

    • Bright side vs. Dark side

    • Developing individual emotional skills

      • Know your feelings

      • Analyze the situation

      • Own your feelings (I-messages)

      • Reframing

      • Empathize


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