Florida s certified public manager program
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Florida’s Certified Public Manager Program. Ben Green Florida Center for Public Management Askew School of Public Administration at Florida State University. What is CPM? A nationally- recognized, comprehensive training and development program for public sector managers. A National Program.

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Florida’s Certified Public Manager Program

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Florida s certified public manager program

Florida’s Certified Public Manager Program


Florida s certified public manager program

Ben GreenFlorida Center for Public ManagementAskew School of Public Administration atFlorida State University


Florida s certified public manager program

What is CPM?

A nationally- recognized, comprehensive training and development program for public sector managers


Florida s certified public manager program

A National Program

  • 38 states currently accredited

  • Created to fill vacuum in public management

  • Modeled on CPA program: trained, tested, & certified


National certified public manager consortium

National Certified Public Manager® Consortium

CPM Linkages in the U.S.

Florida Society of Certified Public Managers


Florida s cpm success story

Florida’s CPM Success Story

  • Founded in 1979 at FSU

  • FCPM administers and delivers

  • One of largest programs in the U.S.

  • Over 4,300 graduates as of August 2013

  • Program has grown dramatically


Who participates in cpm

Who Participates in CPM?

35 State Agencies:

ACHA, DACS, DFS, DBPR, DCF, DCA, DOC, DOE, DEP, DOH, HSMV, DJJ, FDLE, DMS, DOR, Department of State, DOT, FHP, OPPAGA

31 Constitutional Officers:

Property Appraisers, Tax Collectors, Clerks of Courts, Sheriffs Offices in Brevard, Citrus, Duval, Hillsborough, Jackson, Lake, Lee, Manatee, Martin, Pasco, Pinellas, Polk, Sarasota, Seminole.

83 County Governments:

Alachua, Baker, Bradford, Brevard, Broward, Charlotte, Citrus, Collier, Hendry, Highlands, Hillsborough, Lake, Lee, Leon, Madison, Manatee, Marion, Martin, Monroe, Orange, Osceola, Palm Beach, Pasco, Pinellas, Polk, Putnam, Sarasota, Seminole, Sumter, Volusia, Washington.

40 City Governments:

Apopka, Bradenton, Cape Coral, Casselberry, Coconut Creek, Daytona Beach, Deland, Deltona, Ft. Myers, Gainesville, Hollywood, Key West, Lake City, Lakeland, Leesburg, Longboat Key, Maitland, Marathon, Melbourne, Miramar, Naples, North Port, Ocala, Orlando, Palm Bay, Palmetto, Pinellas Park, Punta Gorda, Sanford, St. Petersburg, Tallahassee, Tamarac, Titusville, Venice, West Melbourne, Winter Park


Florida s certified public manager program

Originally published June 11, 2007 in The Tallahassee DemocratManagement training program has its benefitsBy Bill Cotterell

[CPM is] really a neat program, a win-win-win proposition for employees, employers and taxpayers.

"What a good job it's done in teaching us to always keep reinventing ourselves," said Barbara Ford-Coates, the Sarasota County tax collector…a 1992 graduate of the CPM program and a big believer.

Ford-Coates said [that] studying public administration in the classroom doesn't offer immediate opportunities to apply what you've learned in a real office; the CPM program requires such real-life participation.

"It's just the class of all classes," she said.

With state and local governments increasingly forced to do more with less, with competition for good workers rising, with much of the public convinced - right or wrong - that government everywhere is bloated and unresponsive, it's good to have a system for professionalizing management.


Florida trend magazine recognizing real pros in government

Florida Trend Magazine“Recognizing Real Pros in Government”

“I believe that professional training programs like the Certified Public Manager program are important for all of us.

Innovations… along with the professionalism and high standards encouraged in programs like CPM, have a direct impact on taxpayers’ well-being.

And that’s always good for business.”


Florida s certified public manager program

Goals

To develop

“reflective practitioners”

and

“learning organizations”


Florida s certified public manager program

Program Structure

  • Eight 4 day classes

  • Called Levels 1-8

  • 32 days of training

  • Experiential based

  • Emphasis on group activities

  • Balance of theory & practice


Cpm curriculum the inverted pyramid

Level 1

Level 2

Level 3

Level 4

Level 5

Level 6

Level 7

Level 8

CPM Curriculum- The Inverted Pyramid

Level 1: Individual Management

Level 2: Teams

Level 3: Organizational Issues

Level 4: Graduate School: “The Big Picture”

Level 5: The Future

Level 6: Systems Thinking

Level 7: Policy

Level 8: Graduation– “Making It Real”


Florida s certified public manager program

Level 1 focuses on

management one-on-one

Topics:

Transformational Leadership

Personal style

Delegation

Motivation

Goal-setting

Performance Feedback

Coaching & Counseling


Florida s certified public manager program

Level 2 expands the focus to groups and teams

Topics:

Group dynamics

Conflict

Team leadership

False Consensus

Problem-solving

Decision making

Process improvement


Florida s certified public manager program

Level 3 emphasizes organizational issues

Topics:

Productivity & Quality

Organizational communication

Information Technology

Emotional Intelligence

The Sterling Process

Project Management


Florida s certified public manager program

Level 4 deals with big picture organizational issues

Topics:

Power

Ethics

Organizational Culture

Organizational Change


Florida s certified public manager program

Level 5 examines how government must adapt to the future

Topics:

Social change and its Impact on Public Management

Generations at Work

Changing Values in America

Strategic planning and budgeting

Organizational designs for the future

Organizational dynamics


Florida s certified public manager program

Level 6 teaches the systems approach to management

Topics:

Systems thinking

Real-world applications of systems thinking


Florida s certified public manager program

Level 7 is an in-depth seminar on public policy

Topics:

Policy Development

Policy Argument & Critique

Policy Models

Making Policy Presentations


Florida s certified public manager program

Level 8 is the CPM graduation class, held annually.

Organized around break-out sessions, presenters discuss the latest issues in public management and the application of CPM principles in real life.

The final day is the graduation ceremony.


More info at www fcpm fsu edu

More info at www.fcpm.fsu.edu


Is this on the test

“Is this on the test?”

  • National Consortium requires 300 “contact hours” to become a CPM

  • So…for every Level, you must complete an assignment and an exam

  • Exams are take-home, open-book

  • Some assignments are done on your own, some as a group

  • Some you work on in class, others are done after class

  • FCPM does NOT assign deadlines for completing homework

  • It’s up to YOU to get it done!


All homework is pass fail

All Homework is Pass-Fail

  • You upload assignments & exams to our website

  • Graded within 60 days, usually sooner

  • Best case scenario: you get an email saying “Assignment completed”

  • Worst case scenario: you get an email telling you how to correct it


The big questions

The Big Questions:

  • Does CPM make a Difference?

  • What is the Return on Investment (ROI)?


Florida s certified public manager program

Evaluation of Certified Public Manager ProgramFlorida Department of Children and FamiliesJune 2010

Dr. Marguerite Foxon

Dave Basarab

Performance Improvement Consulting


Key findings

Key Findings

  • Since 2006, DCF has sent 300 employees to CPM

  • Approximately 135 projects have been undertaken by CPM enrollees

  • Three projects, alone, have reported documented annual savings of $360K.

Evaluation of Certified Public Manager Program


Key findings1

Key Findings

  • At least one project was implemented state-wide

  • Others resulted in significant improvement in re-engineered processes, redesigned jobs, reduced cycle time, and increased customer satisfaction.

Evaluation of Certified Public Manager Program


Key findings2

Key Findings

The Bottom Line:

“It is therefore reasonable to assume CPM is providing value well beyond its cost.”

Evaluation of Certified Public Manager Program


Key findings3

Key Findings

  • All graduates/enrollees consider CPM relevant and applicable to their job and the agency.

  • Over 90% of the respondents reported applying CPM content to their work setting.

  • The program is achieving its goal of professionalizing DCF supervisors and managers through the development of a core group of committed and exemplary leaders in higher level skills.

Evaluation of Certified Public Manager Program


Key findings shortcomings

Key Findings - Shortcomings

  • Some managers are unaware that projects have been implemented and are benefiting the agency.

  • The inability to leverage the high impact work done by project teams represents a major unrealized value to DCF.

  • Manager support is the key to ensuring widespread application of the content and institutionalization of the leadership principles taught in CPM

Evaluation of Certified Public Manager Program


Survey results enrollees graduates

Survey Results – Enrollees & Graduates

Evaluation of Certified Public Manager Program


Survey results managers

Survey Results – Managers

Evaluation of Certified Public Manager Program


Survey results managers1

Survey Results – Managers

Evaluation of Certified Public Manager Program


Your questions

Your Questions?

www.fcpm.fsu.edu


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