Oracle webcenter portal the gateway to self service applications
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Oracle WebCenter Portal: The Gateway to Self-Service Applications. Tanya Williams Oracle FM Product Manager (J/APAC). Program Agenda. Introduction to Oracle WebCenter Market Trends & Self Service WebCenter Oracle Portal Customer Examples Q&A. Safe Harbor Statements.

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Oracle webcenter portal the gateway to self service applications

Oracle WebCenter Portal: The Gateway to Self-Service Applications

Tanya WilliamsOracle FM Product Manager (J/APAC)


Program agenda

Program Agenda

  • Introduction to Oracle WebCenter

  • Market Trends & Self Service

  • WebCenter Oracle Portal

  • Customer Examples

  • Q&A


Safe harbor statements

Safe Harbor Statements

  • The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract.It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.


Oracle webcenter

A Strategic Solution @ Oracle

Oracle WebCenter

  • Enterprise-class & proven technology

    • Over 19,000 Oracle WebCenter customers

    • Strategic to several key Oracle initiatives

      • Fusion Middleware

      • Fusion Applications

      • Software and Engineered Systems

      • Oracle Cloud

      • Customer Experience

  • Innovative engagement platform

    • Powers both the business apps & customer experience

  • Continued investment & growth

    • Significant investment in WebCenter organization, R&D, M&A, product releases, and roadmap


Oracle fusion middleware

Oracle Fusion Middleware

Business Innovation Platform

  • Complete and Integrated

  • Best-in-class

  • Open Standards

  • On-premise and Cloud

  • Foundation for Oracle Fusion Applications & Oracle Cloud

Web

Social

Mobile

User Engagement

Business Process Management

Content Management

Business Intelligence

Service Integration

Data Integration

Identity Management

Development Tools

Cloud Application Foundation

Enterprise Management


Oracle webcenter1

Oracle WebCenter

Multi-channel User Engagement Platform

  • Engage your customers with multi-channel online experiences

  • Provide a single point of access with self-service portals and application dashboards

  • Enhance productivity and intra-organizational communication with social collaboration

  • Ensure timely, relevant and accurate information with enterprise content management

Web

Social

Mobile

User Engagement

Business Process Management

Content Management

Business Intelligence

Service Integration

Data Integration

Identity Management

Development Tools

Cloud Application Foundation

Enterprise Management


Market trends self service

Market Trends & Self Service


Key trends impacting your world

Key Trends Impacting Your World

SaaS

Cloud

Social

Multi-Channel

Mobile

Self-Service

Personalization

Consumerization


Today s business users expecting

Today’s Business Users expecting

Anytime Access / Control to information

Empowered to make changes

Tools for improving decision making

Call Center Costs

Security

Higher Risk

User Satisfaction


Are you delivering the best online experience

Are You Delivering the Best Online Experience?

Employees

Customers

Partners

  • Customer Support

  • Citizen Portal

  • Affordable Healthcare Act

  • Student Portals

  • My Utilities

  • Commercial Banking

  • My Account

  • Supplier Portal

  • Partner Portal

  • Co-Selling Portal

  • Claim Management

  • Invoice Management

  • HR Self Service

  • Internal Service Request

  • IT Support


Customer challenge

Customer Challenge

Of customers prefer to use online support if it were reliable and provided accurate and complete information

75%


Everyone benefits from self service

Everyone Benefits from Self-Service

  • Business Users Benefit

    • Anytime access

    • Immediate assistance

    • Faster processing time

  • IT Teams Benefit

    • Reduce number of applications to support

    • Centralize administration

    • Improve security/access control

  • Overall Business Benefits

    • Substantially lower costs

    • Reduce errors

    • Improve business user satisfaction


Oracle webcenter portal the gateway to self service applications

Empowering Customers, Partners & Employeesis Essential to Driving Business Value


Self service solutions

Self-Service Solutions

  • Easily compose & assemble business solutions with reusable components

  • Respond to business needs immediately

  • Surface enterprise applications to create custom mash-ups

  • Security and Centralized User Management

  • Access information from mobile devices & tablets

Key Attributes/Needs

  • Content Management

  • Multi-lingual Support

  • Regular Maintenance

  • Rapid Development

  • Future Proof


Oracle webcenter portal

Oracle WebCenter Portal


Oracle webcenter portal1

Oracle WebCenter Portal

Application Dashboards & Self-Service Portals


A typical portal

A Typical Portal

Corporate Identity | Template – Navigation – Skin

Content Integration / Publishing

Useful Links

RSS

Business Intelligence

Content Int. / Publ.

PortletsThird Party

News

Content Integration / Publishing

Taskflow


Intuitive user experiences

Intuitive User Experiences

User Experience>Design Portal >Content >Search >Multi-Lingual >Compose >Personalization>Security > App Integration>BI>Development>Multi-channel

  • Dynamic personalization in the context of business applications:

    • Enables users to produce creative insights

    • Empowers users to make timely decisions

    • Enhances users ability to complete their work accurately and efficiently

    • Encourages teamwork through collaboration and communication

Navigation

Navigation

Social

Search

Documents

Social

Transactions

Transactions

Search

Documents

Business Intelligence

Business Intelligence

Information


Define portal page chrome page template

Define Portal Page Chrome – Page Template

User Experience>Design Portal >Content >Search >Multi-Lingual >Compose >Personalization> Security > App Integration>BI>Development > Multi-channel

  • Define custom page templates

  • Edit or Manage at Run time

  • Add components using Resource Catalog


Define menus

Define Menus

User Experience>Design Portal >Content >Search >Multi-Lingual >Compose >Personalization> Security > App Integration>BI>Development > Multi-channel

  • Define Navigation Menus

  • Structure of menus

    • Breadcrumb

    • Menu

    • Tree


Define look and feel skins

Define Look and Feel - Skins

  • User Experience>Design Portal >Content >Search > Multi-Lingual >Compose >Personalization> Security > App Integration>BI>Development> Multi-channel

Look & Feel : Skin


Publish articles or content

Publish Articles or Content

User Experience>esign Portal >Content >Search >Multi-Lingual >Compose >Personalization> Security > App Integration>BI>Development > Multi-channel

  • Edit Content at run time or publish content via contributor file

  • Content Services

    • Security, Workflow, Versioning, Lifecycle

    • Personalization, Search

  • Define MetadataUsing rich set of element definitions

    • Plain text, Image, WYSIWYG and Static List

  • Enforce Security

  • Inline Contribution Mode


Search for artifacts

Search for artifacts

User Experience>Design Portal >Content >Search >Multi-Lingual >Compose >Personalization> Security > App Integration>BI>Development > Multi-channel

  • Secure Enterprise Search Integration

  • Multi lingual crawl

  • Customize Search taskflow


Support multiple languages

Support Multiple Languages

User Experience>Design Portal >Content >Search >Multi-Lingual >Compose >Personalization> Security App Integration>BI>Development > Multi-channel


Business users edit pages at runtime

Business Users Edit Pages at Runtime

User Experience>Design Portal>Content >Search >Multi-Lingual >Compose >Personalization> Security >App Integration>BI>Development > Multi-channel

Resource Catalog

  • Role-based view of pre-packaged & integrated enterprise resources

  • Add applications, content, rich media, worklists, business intelligence

  • Add content from the Resource Catalog

  • Wire components together


Personalizing user experience

Personalization Engine

Define Scenario using Scenario Editor

Access Sources viz. Content, People , Activity Graph

Custom Providers and property sets

Personalizing User Experience

User Experience>Design Portal >Content >Search >Multi-Lingual >Compose >Personalization> Security > App Integration>BI>Development > Multi-channel


Security

Security

User Experience>Design Portal > Content >Search >Multi-Lingual >Compose >Personalization> Security > App Integration>BI>Development > Multi-channel


Enterprise application integration

Enterprise Application Integration

UserExperience>Design Portal >Content >Search >Multi-Lingual >Compose >Personalization> Security > App Integration>BI>Development > Multi-channel

Proven Integrations with Core Business Applications

  • Portlet Development Kit (PDK)

  • JSR 168/WSRP 1.0

  • Web Services

  • Web Engine

  • WebCenter services

  • Pagelet Wizard Portlets

  • WSRP Portlets

  • Form Design Aid (FDA) Based Portlets

  • Web Services


Business process integration

Business Process Integration

UserExperience>Design Portal >Content >Search >Multi-Lingual >Compose >Personalization> Security > App Integration>BI>Development > Multi-channel

  • Key Capabilities

    • Seamless view of processes across many applications

    • BPMWorklist integrates workflow tasks directly within the portal

    • Extend process and communication to partners with B2B sites

  • Benefits

    • Unified context between process tasks, content and social interaction improves process execution

    • Singe access point for multiple workflow tasks improves productivity


Business intelligence

Prebuilt Integration w/ OBIEE

Business Intelligence


Webcenter development

Easily compose business solutions

Respond to business needs immediately

Surface enterprise applications to create custom mash-ups

Target mobile devices and tablets

Broad choice of development tools

Leverage business user assembled scenarios

Build reusable components

Robust management and rapid upgrade cycles

EFFICIENCY

Improved Productivity

IT MANAGEABILITY

WebCenter Development

UserExperience>Design Portal->Content >Search >Multi-Lingual >Compose >Personalization> Security App Integration>BI>Development > Multi-channel

BUSINESS USER

IT DEVELOPER


Multi channel multi device

Multi-Channel – Multi-Device

UserExperience>Design Portal->Content >Search >Multi-Lingual >Compose >Personalization> Security > App Integration>BI>Development > Multi-channel

TABLETS

Intranets

  • .com sites

SOCIAL MEDIA

DESKTOPS& LAPTOPS

EMAIL

extranets

SMART PHONES & SMART Devices


Modernizing the self service experience

Modernizing the Self-Service Experience

  • Why WebCenter Portal?

  • Why it matters

  • What’s the value?

  • Secure Personalization: leverages identity management tools.

  • Efficient Experiences: comprehensive toolset and platform to rapidly develop modern looking composite web experiences.

  • Business Ready: in-context WYSIWYG content contribution for LOB.

  • Informed Users: deliver key data in-context.

  • Intelligent Operations: streamline human process interactions.

  • Lower costs by reducing call center and walk-in volume as well as handling escalations and process exceptions.

  • Employee Retention, Organization Reach, and Sales Growth.

  • Cost effective means of rapidly adapting to new business requirements.

  • Operational Costs: high-cost / low-value interactions

  • User / Customer Satisfaction

  • Cost / Complexity of exposing legacy / backoffice systems

  • Industry / Government Compliance e.g. Utilities, eHealth, etc.


Customer examples

Customer Examples


Self service portals

Self-Service Portals

Provide a single point of access with self-service portals

  • Modernize and Simplify the User Experience

  • Aggregate Useful Information for Efficiency

  • Extend to Customers and Partners


Los angeles department of water power customer self service solution

Los Angeles Department of Water & PowerCustomer Self-Service Solution

  • Largest public utility company in USA with over 1.6 million customers

  • Customer self-service (MyAccount)

  • Service Request Automation (start, stop, transfer, other) increase online vs IVR and walk-up transactions

  • Increased productivity via customer self-service, mobile support, outage reporting

  • WebCenter in Action

  • www.ladwp.com


Self service partner portals

Self-Service Partner Portals

Increase partner satisfaction with self-service, interactive modern user experience

  • Streamline B2B business processes

  • Unified content-centric collaborative environment

  • Share best practices amongst partner, employee and customer community

  • Improve product ideation through partner feedback on products & services


Land o lakes optimizes supply chain process with self service partner portal

Land O’Lakes Optimizes Supply ChainProcess with Self-Service Partner Portal

  • WebCenter in Action

  • Achieved ROI of 25-30%

  • Reduced average inventory levels, generating an estimated $2.5 million in annual savings

  • Optimized network transportation logistics, cutting costs by 4%

  • Improved on-time deliveries


Alcatel lucent collaborative global support portal

Alcatel-LucentCollaborative Global Support Portal

  • WebCenter in Action

  • Enables service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users

  • 76,000 employees and operations in over 130 countries

  • Global Support Portal with complete personalization and integration with UCM, SES, Oracle EBS Product Catalog and Configurator

  • Accelerated development leveraging existing assets

  • Provide users with collaboration tools like Wikis, Blogs and Forums

  • Portal localized in 6 languages

  • Single Portal platform to service Customer, Partners and Employees resulting in lower TCO


Questions

Questions?

Oracle WebCenter blog:http://blogs.oracle.com/webcenter

Oracle WebCenter Homepage:http://www.oracle.com/webcenter

Oracle WebCenter Newsletter:http://oracle.com/newsletters

Twitter: http://twitter.com/oraclewebcenter

Facebook: http://facebook.com/webcenter

LinkedIn: http://linkd.in/lVaEOQ


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