Exchange 2010 Recipient and Mailbox Management

1. Exchange 2010Recipient and Mailbox Management IT:Network:Applications

2. Exchange 2010 • Administrative Resources • Administrative Tasks • Administrative Tools • Exchange Recipients • Defining Email Addresses • Managing Mailboxes • Mailbox Types • Assigning Permissions • Outlook Web Access • Public Folders

3. Administrator resources • Exchange Help File: • c:\program files\microsoft\exchange server\v14\bin\exchhelp.chm • Or download updated file at: • http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2685440c-8e55-463a-ab96-102eddf8a7c4&displaylang=en • Exchange TechCenter • http://technet.microsoft.com/en-us/library/bb124558.aspx

4. Administrator resources

5. Administrative tasks • Recipient Management Tasks • Assigning mailbox to user • Creating mail-enabled contacts • Creating and managing mail groups • Managing mail-enabled object properties • Basic Monitoring Tasks • Checking queues for stalled messages • Checking disk space • Message washing software (spam) is up to date • Running/verifying daily backups • Review System/Application event logs

6. Administrative tasks • Daily Troubleshooting Tasks • Reviewing NDR messages • Looking up errors from event logs • Security-Related Tasks • Saving the Web, SMTP and connectivity logs • Email Client Administration Tasks • Get Outlook connected • Diagnosing Windows Mobile devices

7. Administrative tasks Troubleshooting availability • Verify services are running

8. Administrative tools • Exchange Management Shell Test Cmdlets • Get-excommand test*

9. Administrative tools • Exchange Analyzers and Troubleshooters

10. Exchange and Active Directory • Most Exchange configuration data is stored in AD • All Exchange server roles must contact a DC to request its config data • This data is stored in special partitions of AD called the configuration partition • Config partition is replicated to all other DC’s Roles and their “role” in AD • Mailbox Servers—query AD to authenticate users, enumerate perms on mailboxes. • Hub Transport—requires access to the GC to lookup up email addressing info, home server info, DL membership info, etc. • Client Access—require access to AD to lookup info about home servers for users, ActiveSync, as well as provide proxy connections to AD for clients • Unified Messaging—require access to AD to retrieve and play outgoing message. • Exchange Management Tools—connect to AD to make configuration changes • Outlook clients—retrieve info about address lists and recipient information

11. Exchange Recipients Exchange provides various types of recipients to fill various needs: • Mailbox-enabled Users (mailbox)—has an account in AD and a mailbox in Exchange. • Mail-Enabled User—has an account in AD and an external email address. Does not have an Exchange mailbox. Appears in global address list. Ex. Onsite contract employee • Mail-Enabled Groups—an AD group that has all appropriate exchange mail attributes including email address. • Mail-Enabled Public Folders—public folders are like electronic bulletin boards. They can be tagged with an email address and can receive email. Good for “virtual” shared mailboxes.

12. Defining Email Addresses • Email addresses are generated for objects at the time the mail-enabled recipient is created. • Previously, this was handled by they recipient policies in Exchange 2000/2003 • Recipient policies have been broken into two parts: • Email domains for which your org accepts mail • Email address policies for users • Accepted Domains—an accepted domain is an SMTP domain name for which Exchange 2010 servers will accept mail. • Accepted domains must be defined for all email addresses that will be routed into you organization by the Hub Transport servers • Accepted domains are found within the Org Configuration work center under the Hub Transport sub container

13. Defining Email Addresses • Accepted Domains

14. Defining Email Addresses • When you create an Exchange organization, a single accepted domain is created automatically. • This is the name of the AD forest root domain. • Domain types • Authoritative: SMTP domains for which you accept the inbound message and deliver it to an internal mailbox. • Internal relay domain: SMTP domains for which your Exchange will accept inbound SMTP mail. Must have mail-enabled contacts or users who specify forwarding addresses for users in those domains. • Domain types • External relay domain: SMTP domains for which the Exchange org will accept SMTP mail and then relay that mail to an external SMTP mail server. Usually one that is outside the orgs boundaries. • Email Address Policies • Conditions that are examined when a mail enabled object is created. • Located under Org configuration under the Hub Transport container

15. Defining Email Addresses • Email Address Policies • The Default Policy is the lowest priority policy and applies if no other policies apply. • The default email address generation rule uses the object’s Exchange alias and the domain name of the AD forest root.

16. Managing Mailboxes • Mailbox management tasks include creating, managing and deleting mailboxes associated with user accounts. • No longer performed in ADUC • Rules associated with user accounts and mailbox management: • Users can own only one mailbox or a single mailbox and an archive mailbox associated with that mailbox • User’s can be given permissions to other mailboxes • Each mailbox must be associated with a user account that is in the same AD forest as the Exchange server • A single user account from another AD forest can own a mailbox, but a user account in the Exchange servers home forest must still exist and be associated with the mailbox.

17. Mailbox Types • User mailbox—assigns a mailbox to an existing user account in the same AD forest as the Exchange server. • Room mailbox—creates a disabled user account and assigns a mailbox to that user. • Equipment mailbox—creates a disabled user account and assigns a mailbox to that user. • Linked mailbox--creates a disabled user account and assigns a mailbox and prompts the administrator to provide a user account in a separate trusted forest.

18. Assigning Permissions • Select the mailbox you wish to manage within EMC and select the Full Permissions or Send as options.

19. Public Folders • Create public “folders” or Outlook Items for community access • Public Sales Calendar • Company Contact List How to create Public Folders from EMC • Open the Exchange Management Console. • Click on the Toolbox in the console tree. • Double-click Public Folder Management Console in the result pane. • Navigate to Default Public Folders and select the parent public folder where you want to create new public folder. • Click New Public Folder in the action pane. • Type the name of the public folder and complete rest of the fields. How to create Public Folder from the Shell • New-PublicFolder -Name "My Public Folder“

20. Outlook Web App

21. Questions