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SciCare™ Training Services. Technical training and performance solutions. Training Services for Your Business. As you add video to your service offering, you will look at new architectures – as well as new services and integration in the home
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SciCare™ Training Services Technical training and performance solutions
Training Services for Your Business • As you add video to your service offering, you will look at new architectures – as well as new services and integration in the home • Training services will help your staff to deploy, launch and support these new services • Let us help you manage the operational “how to” of content acquisition, content aggregation and content distribution
PERFORMANCE SOLUTIONS METHODS/ APPROACHES CORE SERVICE • Systemic • Functional • Organizational Professional Services • Technical Training Consulting • Training Integration Services • Task & Skills Analysis • Classroom • Practical Lab • Electronic • Blended Learning • Subject based • Technology based • Job based Curriculum Design • Project Management • Requirement Definition • Course Design & Development Courseware Development • ISD • Information Mapping • Classroom • Practical Lab • Self-Directed • Learning Portals • OJT • Sugarloaf Facilities • On-Site (customer) • Electronic/Online Course Delivery • Requirements Definition • Program Design/Development • Program delivery • Written • Practical • Online Certification • Development and Delivery Tracking • Instructor Qualification Programs • Student Records and Tracking • Measurement and Quality Control • ISO 9001 Certified • TL 9000 Business Practices SciCare Training Services
SciCare Training CurriculumOfferings Courses (at S-A and customer locations) Network Management Digital Subscriber Advanced Subscriber Hybrid/Fiber Coax Digital Transport Headend • Activating & Operating a DSN • Advanced DBDS Troubleshooting • Explorer DAVIC Boot Process • DBDS Headend Maintenance • Explorer Instructor Program • Explorer Advanced Digital • Explorer Settop Operation • EyeQ Activation & Operation • Intro to DSN • Network Technology Bootcamp • Understanding the DNCS BFS Carousel Structure • Using DBDS Utilities • Basic Telephony Operation • DBDS Alarm Manager Operation • Operating Advanced Analog Systems • Advanced System Troubleshooting • Operating IPPV Systems • Understanding HFC Design • Reverse Path Implementation • Fiber-Optic System Operation & Maintenance • Sweep and Balance • System Amp III/Line Extender III CBT • GainMaker Broadband Amplifier • S-A Node Operation & Maintenance • Prisma II Operation & Maintenance • Introduction to FTTP • Headend/Hub Technology • Encoder Operation & Maintenance • Satellite Signal Processing Overview • Digital Content Manager Operation & Maintenance • Understanding SDV Operations • Provisioning SDV Services on DBDS • PowerVu Plus Ops & Maintenance • PrismaDT Operation & Maintenance • PrismaIP Operation & Maintenance • PrismaIP Advanced Maintenance & Troubleshooting • Introduction to DOCSIS • ROSA EM Administration • ROSA EM Operations • ROSA Monitoring & Control • ROSA Configuration & Administration Commercial Services • Intro to PacketCable VoIP • BroadLAN Operation & Maintenance E-Learning • SciCare Learning Exchange • Explorer DHCT Tutorial • Explorer 8000 DVR Express Learning • WebStar DPX100 Tutorial • WebStar DPR2000 Series Tutorial • WebStar DPXDPC 2100 Tutorial • WebStar DPX2213 Tutorial • SmartLAN Network Tutorial • AutoBackup Tutorial • Disaster Recovery Tutorial Certification Programs Technology • Broadband Network Controller • Broadband Headend Maintenance • Broadband Digital Technician • Broadband Sweep and Balance • Introduction to Video Compression
Training Program Integration Service Network 3rd Party Training SciCare Training Services provides... Headend Operations S-A Training Software Test Equipment Customer Support Personnel Requirements Curriculum Sequence Vendor Capabilities Student Scheduling Resource Planning Content Review/Edits Vendor Scheduling Reporting Evaluation and Feedback Training Analysis Training Planning Training Execution Timeline Equipment Requirements Facility/Equip Scheduling Course Critique Review Development/ Delivery Planning Facilities Facility/Equip Availability Training Delivery Vendor Critiques Integration Start Launch ...a comprehensive training program -- developed, planned, and integrated with overall project
IPTV Curriculum Elements Competencies • Understand the migration of broadband architectures to an IPTV solution. • Be able to install, operate, and troubleshoot IPTV settops. • Understand the network elements integrated within an IPTV architecture. • Be able to operate and maintain encoders in the headend. • Be able to operate and maintain the Digital Content Manager to support IPTV services. • Perform monitoring and element configuration • Troubleshoot and fault isolate alarms. Audience Management, Technicians Introduction to Video Compression Video Acquisition Architecture* ROSA EM Administration* Satellite Signal Processing Overview Encoder Operations & Maintenance ROSA Configuration & Admin* *Optional
Why SciCare Training Services • Expertise and resources to deliver end-to-end training solutions • Custom training courses or programs to meet customer-specific requirements • Use industry standards for analysis and course development • Implement multi-level curriculums to advance personnel knowledge and skills Training services that complement new technology deployments
SciCare Training Services Contacts • Web site – www.sciatl.com/training • Registration: Jennifer Eberhardt • 1-800-722-2009 press 4 • student.support@sciatl.com • Patti Kitchens • Director, SciCare Training Services • (770) 236-5103 • patti.kitchens@sciatl.com
