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Home working – the effect on organisations

Home working – the effect on organisations. Bruce Coughtrie – Manager – IBM BetaWorks. Some Factoids. Confederation of British Industry (CBI) telework has quadrupled in 3 years 46% of British firms now offer telework, compared to just 11% in 2004. 2005 RAC Foundation UK study findings:

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Home working – the effect on organisations

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  1. Home working – the effect on organisations Bruce Coughtrie – Manager – IBM BetaWorks

  2. Some Factoids • Confederation of British Industry (CBI) • telework has quadrupled in 3 years • 46% of British firms now offer telework, compared to just 11% in 2004. • 2005 RAC Foundation UK study findings: • over 70% of working mothers in the UK would like to work flexibly or telework at least some of the week • Women now work half a day longer than five years ago - an average of almost 34 hours a week. • A quarter of working mothers said that the UK’s long hour’s culture had a detrimental affect on their mental health, their relationship with children and their sex lives. • Asked what they would like for Mother’s Day more than six out of ten asked for more time to spend with families. • The average worker in the UK commutes 2,906 miles pa by car. • In its huge telework survey of 8,300 Europeans, Monster.com found that over 75% of Brits are in favour of teleworking • 26 do, and 51% would like to…

  3. Slides by Jeff Brenman http://www.slideshare.net/jbrenman/shift-happens-33834 Based on a slideshow by Karl Fisch Source of Content : http://thefishbowl.blogspot.com/

  4. What We Do… • Sixteen Experienced Software Professionals directly reporting • ‘Dotted line’ to US and Asia Pacific • Support Customers and ‘Development’ during software beta testing • Involves • Project Management • Attaining good skills in product • Working with Customers worldwide • Teaming with WW group, software development labs and Sales teams • Developing Intellectual Capital and Classes • Supporting the field sales and technical teams

  5. Why Home Work? • Cost Savings • Companies reducing floor space • Travel reduction – reduced ‘carbon footprint’ • Flexibility • Work Life balance • WW Remit requires out of hours availability • Wider Choice of Candidate • Cardiff, Hursley, Milton Keynes, Warwick, Manchester • EU, China, India?

  6. How does IBM address the ‘challenge’? • All professional are ‘mobile workers’ • Therefore no entitlement to a fixed office desk • Provided with Laptop computers and collaboration tools • ADSL at home • Mobile phones and business lines • Secure Conference Calling facilities • Drop in desks at regional offices • Access to IBM Intranet where Blogs, Wikis, team rooms and education offerings are becoming pervasive

  7. Protecting Company Assets • Secure Workstation • Password protection on Windows and Hard-disk • Secure intranet access - VPN • Firewall • Antivirus • Encrypted mail and databases • Automated security and software updates • Automated critical data backup • Software download service

  8. Motivation and Control • Keep in touch • Regular calls / texts / IM • Face-to-face at least once per month • Team meetings once per quarter • Encourage ‘teaming’ face-to-face and social networking • Trust • Empower the individual – clearly define medium term objectives and expectations – regular assessments • Development • Time out to do classroom or online education • Office Hours • Encourage flexibility – do what’s required for the job • Open diaries and open dialog • Awareness through Instant Messaging • Respect the fact that mobile people have weekends too! picture - www.ideasandtraining.com

  9. Corporate services moved into the home • Comprehensive web based HR system • askHR through mail and phone • ‘About-you’ portal • Wellbeing website, surveys and blogs • Automated management approvals • Online travel request system • Online claim tool • Online procurement

  10. Testing the Climate • My manager helps me understand how my work contributes to IBM's strategy and our organization's goals. • My manager provides clear performance feedback that helps me do a better job. • My manager helps me address issues or concerns when I need support. • My manager shows appreciation for my contributions. • My manager behaves in a way that earns my trust. • My manager helps me to collaborate as needed across organizations and geographies. • My manager encourages me to be innovative. • My manager works with me to develop my expertise and make progress toward my career goals. • There is effective two-way communication between my manager and me. • My manager's decisions and behaviours model our Values. • My manager encourages me to achieve IBM objectives by integrating my work with the work of other IBM organizations as needed. • Overall, how good a job do you feel is being done by your immediate manager?

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