Lecture 5 -2 Creative Problem Solving. Essential Reading: Notes in Blackboard + Proctor Chapter 4. Problems ??????. This section covers some of the ideas in use, the most obvious one is, simply ignore it, someone else will solve it for me.
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Lecture 5 -2Creative Problem Solving
Essential Reading: Notes in Blackboard + Proctor Chapter 4
Peter Considine & tc
Peter Considine & tc
Can you answer YES to all 3 questions:
Peter Considine & tc
Stages 1 , 2 & 3.
Stage 4.
Stage 5.
Stage 6.
Peter Considine & tc
Peter Considine & tc
Peter Considine & tc
Peter Considine & tc
Peter Considine & tc
Peter Considine & tc
Peter Considine & tc
Peter Considine & tc
Objective Finding
Fact Finding
Problem Finding
Idea Finding
Solution Finding
Acceptance Finding
Peter Considine & tc
Overview of Objective finding, fact finding & problem finding/definition
Proctor (2005.p74)
Peter Considine & tc
Compare Past to Present
Objective Finding
Scan Environment
Compare Current Situation against current objectives
Compare performance with models of desirable outcomes
Compare performance with other business area or other firms.
Peter Considine & tc
- external via a PEST analysis
- competitive via Porter’s 5
- internal via resource audit and value chain
Peter Considine & tc
Peter Considine & tc
Peter Considine & tc
“Screening Method”
(0=irrelevant, 5=important)
- Is it considered large?
- Is a solution deemed urgent?
- Does it involve the org’n in losses or added costs?
- Will customer appreciate the removal of the problem?
- Will the org’ns image be enhanced?
- Will the org’ns internal morale benefit?
Peter Considine & tc
Objective Finding
Fact Finding
Problem Finding
Idea Finding
Solution Finding
Acceptance Finding
Peter Considine & tc
State Problem as In What Ways Might (IWWWM)
Objective Finding
Fact Finding
Record relevant Who? Why?
What? When?
How?
Problem Finding
Idea Finding
Use answers to create redefinitions
Solution Finding
Select Best Re Definitions
Acceptance Finding
Peter Considine & tc
Peter Considine & tc
Peter Considine & tc
Peter Considine & tc
Peter Considine & tc
Peter Considine & tc
Peter Considine & tc
Peter Considine & tc
Peter Considine & tc
Peter Considine & tc
Peter Considine & tc