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Tightening the Feedback Loop

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Talk given at the Oredev 2010 conference on the collaboration track (http://oredev.org/2010/sessions/tightening-the-feedback-loop)

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Presentation Transcript
slide1

Tightening the

Feedback Loop

[email protected]

http://www.thekua.com/atwork

@patkua

Wednesday, 10 November 2010

slide2

Tightening the

Feedback Loop

[email protected]

http://www.thekua.com/atwork

@patkua

Wednesday, 10 November 2010

slide3

Admitit

Wednesday, 10 November 2010

slide4

Welikeourfeedback

Wednesday, 10 November 2010

slide5

Welikeourfeedback

Wednesday, 10 November 2010

slide6

it comes in many forms

Wednesday, 10 November 2010

slide7

Test Driven Development

Wednesday, 10 November 2010

slide8

Test Driven Development

Wednesday, 10 November 2010

slide9

w00t!

Wednesday, 10 November 2010

slide10

Lo-Fi Prototypes

Wednesday, 10 November 2010

slide11

???

Lo-Fi Prototypes

Wednesday, 10 November 2010

slide12

Information Radiators

Wednesday, 10 November 2010

slide13

Information Radiators

Yikes!

Wednesday, 10 November 2010

slide14

Continuous Integration

Wednesday, 10 November 2010

slide15

Hmm

Continuous Integration

Wednesday, 10 November 2010

slide17

Sometimes

Wednesday, 10 November 2010

slide18

Sometimes

it’s less

Wednesday, 10 November 2010

slide19

Sometimes

it’s less

conventional...

Wednesday, 10 November 2010

slide20

Feedback Checklist

Technical & Code Practices

Team Practices

Process Practices

Interpersonal Practices

Wednesday, 10 November 2010

slide21

Feedback Checklist

Technical & Code Practices

Team Practices

Process Practices

Interpersonal Practices

Wednesday, 10 November 2010

slide22

Feedback Checklist

Technical & Code Practices

Team Practices

Process Practices

Interpersonal Practices

Wednesday, 10 November 2010

slide23

Feedback Checklist

Technical & Code Practices

Team Practices

Process Practices

Interpersonal Practices

Wednesday, 10 November 2010

slide24

Feedback Checklist

Technical & Code Practices

Team Practices

Process Practices

Interpersonal Practices

Wednesday, 10 November 2010

slide27

We can

get better at...

Giving

Feedback

Wednesday, 10 November 2010

slide28

Giving effective feedback

should...

Wednesday, 10 November 2010

slide29

Strengthen Confidence

or

Improve Effectiveness

Wednesday, 10 November 2010

slide30

Strengthen Confidence

or

Improve Effectiveness

for the recipient

Wednesday, 10 November 2010

slide31

This is what it

is normally like

Wednesday, 10 November 2010

slide33

Hey!

Wednesday, 10 November 2010

slide34

Hey!

I’d like to give

you some feedback

Wednesday, 10 November 2010

slide35

Uh Oh

Wednesday, 10 November 2010

slide36

What have

I done?

Wednesday, 10 November 2010

slide37

Or maybe, it arrives like this

Wednesday, 10 November 2010

slide38

I can’t take it

anymore!

Wednesday, 10 November 2010

slide39

Retrospective Prime Directive

Wednesday, 10 November 2010

slide40

Retrospective Prime Directive

Regardless of what we discover, we

understand and truly believe that

everyone did the best job they could, given

what they knew at the time, their skills

and abilities, the resources available, and

the situation at hand.

Wednesday, 10 November 2010

slide41

Feedback

Retrospective Prime Directive

Regardless of what we discover, we

understand and truly believe that

everyone did the best job they could, given

what they knew at the time, their skills

and abilities, the resources available, and

the situation at hand.

Wednesday, 10 November 2010

slide42

Some rules...

Wednesday, 10 November 2010

slide43

Rule #1

Wednesday, 10 November 2010

slide44

Give feedbackearlier

Wednesday, 10 November 2010

slide46

Time

Wednesday, 10 November 2010

slide47

Time

Event 3

Event 1

Event 2

Wednesday, 10 November 2010

slide48

Feedback

Time

Event 3

Event 1

Event 2

Wednesday, 10 November 2010

slide49

Feedback

Time

Event 3

Event 1

Event 2

Wednesday, 10 November 2010

slide50

Time

Wednesday, 10 November 2010

slide51

Time

Event 1

Wednesday, 10 November 2010

slide52

Feedback

Time

Event 1

Wednesday, 10 November 2010

slide53

Feedback

Time

Event 1

Event 2

Wednesday, 10 November 2010

slide54

Feedback

Feedback

Time

Event 1

Event 2

Wednesday, 10 November 2010

slide55

Feedback

Feedback

Time

Event 3

Event 1

Event 2

Wednesday, 10 November 2010

slide56

Feedback

Feedback

Feedback

Time

Event 3

Event 1

Event 2

Wednesday, 10 November 2010

slide57

Rule #2

Wednesday, 10 November 2010

slide58

Create Safety

Wednesday, 10 November 2010

slide60

Give feedback

in private

Wednesday, 10 November 2010

slide61

Ask if you can give feedback

Wednesday, 10 November 2010

slide63

“Can I give you some feedback?”

Wednesday, 10 November 2010

slide64

“Can I give you some feedback?”

“Is now a good time?”

Wednesday, 10 November 2010

slide65

Rule #3

Wednesday, 10 November 2010

slide66

Focus on Behaviours

Wednesday, 10 November 2010

slide67

“You hate pairing”

“I can’t work with

you anymore”

“You think you’re

so good!”

Wednesday, 10 November 2010

slide68

“You hate pairing”

“I can’t work with

you anymore”

“You think you’re

so good!”

Wednesday, 10 November 2010

slide69

Behaviours

Wednesday, 10 November 2010

slide70

Behaviours

Attitude

Wednesday, 10 November 2010

slide71

Behaviours

Attitude

Values

Wednesday, 10 November 2010

slide72

“You hate pairing”

“I can’t work with

you anymore”

“You think you’re

so good!”

Wednesday, 10 November 2010

slide73

“You hate pairing”

“I can’t work with

you anymore”

“Yesterday, when we paired on that story, you

laughed at my suggestion on doing X. I felt quite

upset and belittled”

“You think you’re

so good!”

Wednesday, 10 November 2010

slide74

“Yesterday, when we paired on that story, you

laughed at my suggestion on doing X. I felt quite

upset and belittled”

Wednesday, 10 November 2010

slide75

<Specific time>

“Yesterday, when we paired on that story, you

laughed at my suggestion on doing X. I felt quite

upset and belittled”

Wednesday, 10 November 2010

slide76

<Specific time>

“Yesterday, when we paired on that story, you

laughed at my suggestion on doing X. I felt quite

upset and belittled”

<Observed behaviour>

Wednesday, 10 November 2010

slide77

<Specific time>

“Yesterday, when we paired on that story, you

laughed at my suggestion on doing X. I felt quite

upset and belittled”

<Observed behaviour>

<Perceived Impact>

Wednesday, 10 November 2010

slide78

<Specific time>

<Observed behaviour>

<Perceived Impact>

Wednesday, 10 November 2010

slide79

<Specific time>

<Observed behaviour>

<Perceived Impact>

Wednesday, 10 November 2010

slide80

Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

Wednesday, 10 November 2010

slide81

Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

[Suggested Solution]

Wednesday, 10 November 2010

slide82

Rule #4

Wednesday, 10 November 2010

slide83

Not Too Much

Wednesday, 10 November 2010

slide85

First you ignored what I said

And then...

And then...

And then...

And then you shook your fist

And then you said that

And then you raised your voice

And then...

And then...

And then...

And then...

Wednesday, 10 November 2010

slide86

First you ignored what I said

And then...

And then...

And then...

And then you shook your fist

And then you said that

And then you raised your voice

And then...

And then...

And then...

And then...

Wednesday, 10 November 2010

slide87

Rule #5

Wednesday, 10 November 2010

slide88

Make it a conversation

Wednesday, 10 November 2010

slide89

Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

[Suggested Solution]

Wednesday, 10 November 2010

slide90

Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

[Suggested Solution]

Wednesday, 10 November 2010

slide91

Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

“Let’s discuss!”

[Suggested Solution]

Wednesday, 10 November 2010

slide92

We can

get better at...

Giving

Feedback

Wednesday, 10 November 2010

slide93

We can

get better at...

Receiving

Feedback

Wednesday, 10 November 2010

slide94

This is why you don’t get

much feedback

Wednesday, 10 November 2010

slide95

I should talk to them

about this...

Wednesday, 10 November 2010

slide96

But I don’t know

how they’ll react

Wednesday, 10 November 2010

slide98

Maybe I’ll see

how it goes

Wednesday, 10 November 2010

slide99

Break the cycle

Wednesday, 10 November 2010

slide100

Break the cycle

Wednesday, 10 November 2010

slide101

Nobody gives me

feedback

Wednesday, 10 November 2010

slide102

Rule #1

Wednesday, 10 November 2010

slide103

Ask for feedback

Wednesday, 10 November 2010

slide104

Rule #2

Wednesday, 10 November 2010

slide105

Don’t Defend

Wednesday, 10 November 2010

slide107

But...

But...

But...

But...

And then...

And then...

And then...

And then...

Wednesday, 10 November 2010

slide108

Rule #3

Wednesday, 10 November 2010

slide109

Seek Clarifications

Wednesday, 10 November 2010

slide110

Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

Solution

Wednesday, 10 November 2010

slide111

Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

Solution

Wednesday, 10 November 2010

slide112

Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

Solution

Wednesday, 10 November 2010

slide113

Rule #4

Wednesday, 10 November 2010

slide114

Say thanks

Wednesday, 10 November 2010

slide115

Rule #5

Wednesday, 10 November 2010

slide116

Take Action

Wednesday, 10 November 2010

slide117

Phew...

Wednesday, 10 November 2010

slide118

(recap)

Wednesday, 10 November 2010

slide119

Feedback

Wednesday, 10 November 2010

slide120

Giving

Feedback

Wednesday, 10 November 2010

slide121

Giving

Feedback

Wednesday, 10 November 2010

slide122

Give feedback earlier

Create safety

Focus on behaviours

Not too much

Make it a conversation

Giving

Feedback

Wednesday, 10 November 2010

slide123

Give feedback earlier

Create safety

Focus on behaviours

Not too much

Make it a conversation

Giving

Feedback

Receiving

Wednesday, 10 November 2010

slide124

Give feedback earlier

Create safety

Focus on behaviours

Not too much

Make it a conversation

Giving

Feedback

Receiving

Wednesday, 10 November 2010

slide125

Give feedback earlier

Create safety

Focus on behaviours

Not too much

Make it a conversation

Giving

Feedback

Receiving

Ask for feedback

Don’t defend

Seek clarifications

Say thanks

Take action

Wednesday, 10 November 2010

slide126

Giving

Feedback

Receiving

Wednesday, 10 November 2010

slide127

Giving

Feedback

Receiving

Wednesday, 10 November 2010

slide128

Giving

Feedback

Receiving

Wednesday, 10 November 2010

slide129

Giving

Feedback

Receiving

Wednesday, 10 November 2010

slide130

Creative Commons Credits

By Mattastic! http://www.flickr.com/photos/mmcnier/4719765931/

By dcarlborn http://www.flickr.com/photos/dcarlbom/3468358859/

By The U.S. Army http://www.flickr.com/photos/soldiersmediacenter/397708723/

By World Economic Forum http://www.flickr.com/photos/worldeconomicforum/374706261/

By hsingy http://www.flickr.com/photos/hsing/3557233729/

By Landonite http://www.flickr.com/photos/ladonite/3434445572/sizes/l/

By Max Hanley http://www.flickr.com/photos/mikehanley/4164353296/

By kmndr http://www.flickr.com/photos/kmndr/3857967490/

By Katclay http://www.flickr.com/photos/katclay/4927823922/

By Josep Ma. Rosell http://www.flickr.com/photos/batega/3775180564/

By jonathanb1989 http://www.flickr.com/photos/jonathanbeard/3196536843/

By kevinmarsh http://www.flickr.com/photos/kevinmarsh/488971581/sizes/l/

By tableatny http://www.flickr.com/photos/[email protected]/4976490816/

By Sam_Butler http://www.flickr.com/photos/sam_butler/2475148271/sizes/l/

Wednesday, 10 November 2010

slide131

Now...

Wednesday, 10 November 2010

slide132

Do you have any feedback

for me?

@patkua

Wednesday, 10 November 2010

slide133

Do you have any feedback

for me?

(or maybe just some questions?)

@patkua

Wednesday, 10 November 2010

slide134

Shared under the Creative

Commons licence

http://creativecommons.org/licenses/by/3.0/

Wednesday, 10 November 2010

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