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Talk given at the Oredev 2010 conference on the collaboration track (http://oredev.org/2010/sessions/tightening-the-feedback-loop)

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Presentation Transcript

Tightening the

Feedback Loop

[email protected]

http://www.thekua.com/atwork

@patkua

Wednesday, 10 November 2010


Tightening the

Feedback Loop

[email protected]

http://www.thekua.com/atwork

@patkua

Wednesday, 10 November 2010


Admitit

Wednesday, 10 November 2010


Welikeourfeedback

Wednesday, 10 November 2010


Welikeourfeedback

Wednesday, 10 November 2010


it comes in many forms

Wednesday, 10 November 2010


Test Driven Development

Wednesday, 10 November 2010


Test Driven Development

Wednesday, 10 November 2010


w00t!

Wednesday, 10 November 2010


Lo-Fi Prototypes

Wednesday, 10 November 2010


???

Lo-Fi Prototypes

Wednesday, 10 November 2010


Information Radiators

Wednesday, 10 November 2010


Information Radiators

Yikes!

Wednesday, 10 November 2010


Continuous Integration

Wednesday, 10 November 2010


Hmm

Continuous Integration

Wednesday, 10 November 2010



Sometimes

Wednesday, 10 November 2010


Sometimes

it’s less

Wednesday, 10 November 2010


Sometimes

it’s less

conventional...

Wednesday, 10 November 2010


Feedback Checklist

Technical & Code Practices

Team Practices

Process Practices

Interpersonal Practices

Wednesday, 10 November 2010


Feedback Checklist

Technical & Code Practices

Team Practices

Process Practices

Interpersonal Practices

Wednesday, 10 November 2010


Feedback Checklist

Technical & Code Practices

Team Practices

Process Practices

Interpersonal Practices

Wednesday, 10 November 2010


Feedback Checklist

Technical & Code Practices

Team Practices

Process Practices

Interpersonal Practices

Wednesday, 10 November 2010


Feedback Checklist

Technical & Code Practices

Team Practices

Process Practices

Interpersonal Practices

Wednesday, 10 November 2010




We can

get better at...

Giving

Feedback

Wednesday, 10 November 2010


Giving effective feedback

should...

Wednesday, 10 November 2010


Strengthen Confidence

or

Improve Effectiveness

Wednesday, 10 November 2010


Strengthen Confidence

or

Improve Effectiveness

for the recipient

Wednesday, 10 November 2010


This is what it

is normally like

Wednesday, 10 November 2010



Hey!

Wednesday, 10 November 2010


Hey!

I’d like to give

you some feedback

Wednesday, 10 November 2010


Uh Oh

Wednesday, 10 November 2010


What have

I done?

Wednesday, 10 November 2010


Or maybe, it arrives like this

Wednesday, 10 November 2010


I can’t take it

anymore!

Wednesday, 10 November 2010


Retrospective Prime Directive

Wednesday, 10 November 2010


Retrospective Prime Directive

Regardless of what we discover, we

understand and truly believe that

everyone did the best job they could, given

what they knew at the time, their skills

and abilities, the resources available, and

the situation at hand.

Wednesday, 10 November 2010


Feedback

Retrospective Prime Directive

Regardless of what we discover, we

understand and truly believe that

everyone did the best job they could, given

what they knew at the time, their skills

and abilities, the resources available, and

the situation at hand.

Wednesday, 10 November 2010


Some rules...

Wednesday, 10 November 2010


Rule #1

Wednesday, 10 November 2010


Give feedbackearlier

Wednesday, 10 November 2010



Time

Wednesday, 10 November 2010


Time

Event 3

Event 1

Event 2

Wednesday, 10 November 2010


Feedback

Time

Event 3

Event 1

Event 2

Wednesday, 10 November 2010


Feedback

Time

Event 3

Event 1

Event 2

Wednesday, 10 November 2010


Time

Wednesday, 10 November 2010


Time

Event 1

Wednesday, 10 November 2010


Feedback

Time

Event 1

Wednesday, 10 November 2010


Feedback

Time

Event 1

Event 2

Wednesday, 10 November 2010


Feedback

Feedback

Time

Event 1

Event 2

Wednesday, 10 November 2010


Feedback

Feedback

Time

Event 3

Event 1

Event 2

Wednesday, 10 November 2010


Feedback

Feedback

Feedback

Time

Event 3

Event 1

Event 2

Wednesday, 10 November 2010


Rule #2

Wednesday, 10 November 2010


Create Safety

Wednesday, 10 November 2010



Give feedback

in private

Wednesday, 10 November 2010


Ask if you can give feedback

Wednesday, 10 November 2010



“Can I give you some feedback?”

Wednesday, 10 November 2010


“Can I give you some feedback?”

“Is now a good time?”

Wednesday, 10 November 2010


Rule #3

Wednesday, 10 November 2010


Focus on Behaviours

Wednesday, 10 November 2010


“You hate pairing”

“I can’t work with

you anymore”

“You think you’re

so good!”

Wednesday, 10 November 2010


“You hate pairing”

“I can’t work with

you anymore”

“You think you’re

so good!”

Wednesday, 10 November 2010


Behaviours

Wednesday, 10 November 2010


Behaviours

Attitude

Wednesday, 10 November 2010


Behaviours

Attitude

Values

Wednesday, 10 November 2010


“You hate pairing”

“I can’t work with

you anymore”

“You think you’re

so good!”

Wednesday, 10 November 2010


“You hate pairing”

“I can’t work with

you anymore”

“Yesterday, when we paired on that story, you

laughed at my suggestion on doing X. I felt quite

upset and belittled”

“You think you’re

so good!”

Wednesday, 10 November 2010


“Yesterday, when we paired on that story, you

laughed at my suggestion on doing X. I felt quite

upset and belittled”

Wednesday, 10 November 2010


<Specific time>

“Yesterday, when we paired on that story, you

laughed at my suggestion on doing X. I felt quite

upset and belittled”

Wednesday, 10 November 2010


<Specific time>

“Yesterday, when we paired on that story, you

laughed at my suggestion on doing X. I felt quite

upset and belittled”

<Observed behaviour>

Wednesday, 10 November 2010


<Specific time>

“Yesterday, when we paired on that story, you

laughed at my suggestion on doing X. I felt quite

upset and belittled”

<Observed behaviour>

<Perceived Impact>

Wednesday, 10 November 2010


<Specific time>

<Observed behaviour>

<Perceived Impact>

Wednesday, 10 November 2010


<Specific time>

<Observed behaviour>

<Perceived Impact>

Wednesday, 10 November 2010


Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

Wednesday, 10 November 2010


Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

[Suggested Solution]

Wednesday, 10 November 2010


Rule #4

Wednesday, 10 November 2010


Not Too Much

Wednesday, 10 November 2010



First you ignored what I said

And then...

And then...

And then...

And then you shook your fist

And then you said that

And then you raised your voice

And then...

And then...

And then...

And then...

Wednesday, 10 November 2010


First you ignored what I said

And then...

And then...

And then...

And then you shook your fist

And then you said that

And then you raised your voice

And then...

And then...

And then...

And then...

Wednesday, 10 November 2010


Rule #5

Wednesday, 10 November 2010


Make it a conversation

Wednesday, 10 November 2010


Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

[Suggested Solution]

Wednesday, 10 November 2010


Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

[Suggested Solution]

Wednesday, 10 November 2010


Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

“Let’s discuss!”

[Suggested Solution]

Wednesday, 10 November 2010


We can

get better at...

Giving

Feedback

Wednesday, 10 November 2010


We can

get better at...

Receiving

Feedback

Wednesday, 10 November 2010


This is why you don’t get

much feedback

Wednesday, 10 November 2010


I should talk to them

about this...

Wednesday, 10 November 2010


But I don’t know

how they’ll react

Wednesday, 10 November 2010



Maybe I’ll see

how it goes

Wednesday, 10 November 2010


Break the cycle

Wednesday, 10 November 2010


Break the cycle

Wednesday, 10 November 2010


Nobody gives me

feedback

Wednesday, 10 November 2010


Rule #1

Wednesday, 10 November 2010


Ask for feedback

Wednesday, 10 November 2010


Rule #2

Wednesday, 10 November 2010


Don’t Defend

Wednesday, 10 November 2010



But...

But...

But...

But...

And then...

And then...

And then...

And then...

Wednesday, 10 November 2010


Rule #3

Wednesday, 10 November 2010


Seek Clarifications

Wednesday, 10 November 2010


Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

Solution

Wednesday, 10 November 2010


Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

Solution

Wednesday, 10 November 2010


Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

Solution

Wednesday, 10 November 2010


Rule #4

Wednesday, 10 November 2010


Say thanks

Wednesday, 10 November 2010


Rule #5

Wednesday, 10 November 2010


Take Action

Wednesday, 10 November 2010


Phew...

Wednesday, 10 November 2010


(recap)

Wednesday, 10 November 2010


Feedback

Wednesday, 10 November 2010


Giving

Feedback

Wednesday, 10 November 2010


Giving

Feedback

Wednesday, 10 November 2010


Give feedback earlier

Create safety

Focus on behaviours

Not too much

Make it a conversation

Giving

Feedback

Wednesday, 10 November 2010


Give feedback earlier

Create safety

Focus on behaviours

Not too much

Make it a conversation

Giving

Feedback

Receiving

Wednesday, 10 November 2010


Give feedback earlier

Create safety

Focus on behaviours

Not too much

Make it a conversation

Giving

Feedback

Receiving

Wednesday, 10 November 2010


Give feedback earlier

Create safety

Focus on behaviours

Not too much

Make it a conversation

Giving

Feedback

Receiving

Ask for feedback

Don’t defend

Seek clarifications

Say thanks

Take action

Wednesday, 10 November 2010


Giving

Feedback

Receiving

Wednesday, 10 November 2010


Giving

Feedback

Receiving

Wednesday, 10 November 2010


Giving

Feedback

Receiving

Wednesday, 10 November 2010


Giving

Feedback

Receiving

Wednesday, 10 November 2010


Creative Commons Credits

By Mattastic! http://www.flickr.com/photos/mmcnier/4719765931/

By dcarlborn http://www.flickr.com/photos/dcarlbom/3468358859/

By The U.S. Army http://www.flickr.com/photos/soldiersmediacenter/397708723/

By World Economic Forum http://www.flickr.com/photos/worldeconomicforum/374706261/

By hsingy http://www.flickr.com/photos/hsing/3557233729/

By Landonite http://www.flickr.com/photos/ladonite/3434445572/sizes/l/

By Max Hanley http://www.flickr.com/photos/mikehanley/4164353296/

By kmndr http://www.flickr.com/photos/kmndr/3857967490/

By Katclay http://www.flickr.com/photos/katclay/4927823922/

By Josep Ma. Rosell http://www.flickr.com/photos/batega/3775180564/

By jonathanb1989 http://www.flickr.com/photos/jonathanbeard/3196536843/

By kevinmarsh http://www.flickr.com/photos/kevinmarsh/488971581/sizes/l/

By tableatny http:[email protected]/4976490816/

By Sam_Butler http://www.flickr.com/photos/sam_butler/2475148271/sizes/l/

Wednesday, 10 November 2010


Now...

Wednesday, 10 November 2010


Do you have any feedback

for me?

@patkua

Wednesday, 10 November 2010


Do you have any feedback

for me?

(or maybe just some questions?)

@patkua

Wednesday, 10 November 2010


Shared under the Creative

Commons licence

http://creativecommons.org/licenses/by/3.0/

Wednesday, 10 November 2010


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