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Tightening the Feedback Loop PowerPoint PPT Presentation


Talk given at the Oredev 2010 conference on the collaboration track (http://oredev.org/2010/sessions/tightening-the-feedback-loop)

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Tightening the Feedback Loop

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Tightening the feedback loop

Tightening the

Feedback Loop

[email protected]

http://www.thekua.com/atwork

@patkua

Wednesday, 10 November 2010


Tightening the feedback loop

Tightening the

Feedback Loop

[email protected]

http://www.thekua.com/atwork

@patkua

Wednesday, 10 November 2010


Tightening the feedback loop

Admitit

Wednesday, 10 November 2010


Tightening the feedback loop

Welikeourfeedback

Wednesday, 10 November 2010


Tightening the feedback loop

Welikeourfeedback

Wednesday, 10 November 2010


Tightening the feedback loop

it comes in many forms

Wednesday, 10 November 2010


Tightening the feedback loop

Test Driven Development

Wednesday, 10 November 2010


Tightening the feedback loop

Test Driven Development

Wednesday, 10 November 2010


Tightening the feedback loop

w00t!

Wednesday, 10 November 2010


Tightening the feedback loop

Lo-Fi Prototypes

Wednesday, 10 November 2010


Tightening the feedback loop

???

Lo-Fi Prototypes

Wednesday, 10 November 2010


Tightening the feedback loop

Information Radiators

Wednesday, 10 November 2010


Tightening the feedback loop

Information Radiators

Yikes!

Wednesday, 10 November 2010


Tightening the feedback loop

Continuous Integration

Wednesday, 10 November 2010


Tightening the feedback loop

Hmm

Continuous Integration

Wednesday, 10 November 2010


Tightening the feedback loop

Wednesday, 10 November 2010


Tightening the feedback loop

Sometimes

Wednesday, 10 November 2010


Tightening the feedback loop

Sometimes

it’s less

Wednesday, 10 November 2010


Tightening the feedback loop

Sometimes

it’s less

conventional...

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback Checklist

Technical & Code Practices

Team Practices

Process Practices

Interpersonal Practices

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback Checklist

Technical & Code Practices

Team Practices

Process Practices

Interpersonal Practices

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback Checklist

Technical & Code Practices

Team Practices

Process Practices

Interpersonal Practices

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback Checklist

Technical & Code Practices

Team Practices

Process Practices

Interpersonal Practices

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback Checklist

Technical & Code Practices

Team Practices

Process Practices

Interpersonal Practices

Wednesday, 10 November 2010


Tightening the feedback loop

Wednesday, 10 November 2010


Tightening the feedback loop

Wednesday, 10 November 2010


Tightening the feedback loop

We can

get better at...

Giving

Feedback

Wednesday, 10 November 2010


Tightening the feedback loop

Giving effective feedback

should...

Wednesday, 10 November 2010


Tightening the feedback loop

Strengthen Confidence

or

Improve Effectiveness

Wednesday, 10 November 2010


Tightening the feedback loop

Strengthen Confidence

or

Improve Effectiveness

for the recipient

Wednesday, 10 November 2010


Tightening the feedback loop

This is what it

is normally like

Wednesday, 10 November 2010


Tightening the feedback loop

Wednesday, 10 November 2010


Tightening the feedback loop

Hey!

Wednesday, 10 November 2010


Tightening the feedback loop

Hey!

I’d like to give

you some feedback

Wednesday, 10 November 2010


Tightening the feedback loop

Uh Oh

Wednesday, 10 November 2010


Tightening the feedback loop

What have

I done?

Wednesday, 10 November 2010


Tightening the feedback loop

Or maybe, it arrives like this

Wednesday, 10 November 2010


Tightening the feedback loop

I can’t take it

anymore!

Wednesday, 10 November 2010


Tightening the feedback loop

Retrospective Prime Directive

Wednesday, 10 November 2010


Tightening the feedback loop

Retrospective Prime Directive

Regardless of what we discover, we

understand and truly believe that

everyone did the best job they could, given

what they knew at the time, their skills

and abilities, the resources available, and

the situation at hand.

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback

Retrospective Prime Directive

Regardless of what we discover, we

understand and truly believe that

everyone did the best job they could, given

what they knew at the time, their skills

and abilities, the resources available, and

the situation at hand.

Wednesday, 10 November 2010


Tightening the feedback loop

Some rules...

Wednesday, 10 November 2010


Tightening the feedback loop

Rule #1

Wednesday, 10 November 2010


Tightening the feedback loop

Give feedbackearlier

Wednesday, 10 November 2010


Tightening the feedback loop

Wednesday, 10 November 2010


Tightening the feedback loop

Time

Wednesday, 10 November 2010


Tightening the feedback loop

Time

Event 3

Event 1

Event 2

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback

Time

Event 3

Event 1

Event 2

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback

Time

Event 3

Event 1

Event 2

Wednesday, 10 November 2010


Tightening the feedback loop

Time

Wednesday, 10 November 2010


Tightening the feedback loop

Time

Event 1

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback

Time

Event 1

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback

Time

Event 1

Event 2

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback

Feedback

Time

Event 1

Event 2

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback

Feedback

Time

Event 3

Event 1

Event 2

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback

Feedback

Feedback

Time

Event 3

Event 1

Event 2

Wednesday, 10 November 2010


Tightening the feedback loop

Rule #2

Wednesday, 10 November 2010


Tightening the feedback loop

Create Safety

Wednesday, 10 November 2010


Tightening the feedback loop

Wednesday, 10 November 2010


Tightening the feedback loop

Give feedback

in private

Wednesday, 10 November 2010


Tightening the feedback loop

Ask if you can give feedback

Wednesday, 10 November 2010


Tightening the feedback loop

Wednesday, 10 November 2010


Tightening the feedback loop

“Can I give you some feedback?”

Wednesday, 10 November 2010


Tightening the feedback loop

“Can I give you some feedback?”

“Is now a good time?”

Wednesday, 10 November 2010


Tightening the feedback loop

Rule #3

Wednesday, 10 November 2010


Tightening the feedback loop

Focus on Behaviours

Wednesday, 10 November 2010


Tightening the feedback loop

“You hate pairing”

“I can’t work with

you anymore”

“You think you’re

so good!”

Wednesday, 10 November 2010


Tightening the feedback loop

“You hate pairing”

“I can’t work with

you anymore”

“You think you’re

so good!”

Wednesday, 10 November 2010


Tightening the feedback loop

Behaviours

Wednesday, 10 November 2010


Tightening the feedback loop

Behaviours

Attitude

Wednesday, 10 November 2010


Tightening the feedback loop

Behaviours

Attitude

Values

Wednesday, 10 November 2010


Tightening the feedback loop

“You hate pairing”

“I can’t work with

you anymore”

“You think you’re

so good!”

Wednesday, 10 November 2010


Tightening the feedback loop

“You hate pairing”

“I can’t work with

you anymore”

“Yesterday, when we paired on that story, you

laughed at my suggestion on doing X. I felt quite

upset and belittled”

“You think you’re

so good!”

Wednesday, 10 November 2010


Tightening the feedback loop

“Yesterday, when we paired on that story, you

laughed at my suggestion on doing X. I felt quite

upset and belittled”

Wednesday, 10 November 2010


Tightening the feedback loop

<Specific time>

“Yesterday, when we paired on that story, you

laughed at my suggestion on doing X. I felt quite

upset and belittled”

Wednesday, 10 November 2010


Tightening the feedback loop

<Specific time>

“Yesterday, when we paired on that story, you

laughed at my suggestion on doing X. I felt quite

upset and belittled”

<Observed behaviour>

Wednesday, 10 November 2010


Tightening the feedback loop

<Specific time>

“Yesterday, when we paired on that story, you

laughed at my suggestion on doing X. I felt quite

upset and belittled”

<Observed behaviour>

<Perceived Impact>

Wednesday, 10 November 2010


Tightening the feedback loop

<Specific time>

<Observed behaviour>

<Perceived Impact>

Wednesday, 10 November 2010


Tightening the feedback loop

<Specific time>

<Observed behaviour>

<Perceived Impact>

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

[Suggested Solution]

Wednesday, 10 November 2010


Tightening the feedback loop

Rule #4

Wednesday, 10 November 2010


Tightening the feedback loop

Not Too Much

Wednesday, 10 November 2010


Tightening the feedback loop

Wednesday, 10 November 2010


Tightening the feedback loop

First you ignored what I said

And then...

And then...

And then...

And then you shook your fist

And then you said that

And then you raised your voice

And then...

And then...

And then...

And then...

Wednesday, 10 November 2010


Tightening the feedback loop

First you ignored what I said

And then...

And then...

And then...

And then you shook your fist

And then you said that

And then you raised your voice

And then...

And then...

And then...

And then...

Wednesday, 10 November 2010


Tightening the feedback loop

Rule #5

Wednesday, 10 November 2010


Tightening the feedback loop

Make it a conversation

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

[Suggested Solution]

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

[Suggested Solution]

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

“Let’s discuss!”

[Suggested Solution]

Wednesday, 10 November 2010


Tightening the feedback loop

We can

get better at...

Giving

Feedback

Wednesday, 10 November 2010


Tightening the feedback loop

We can

get better at...

Receiving

Feedback

Wednesday, 10 November 2010


Tightening the feedback loop

This is why you don’t get

much feedback

Wednesday, 10 November 2010


Tightening the feedback loop

I should talk to them

about this...

Wednesday, 10 November 2010


Tightening the feedback loop

But I don’t know

how they’ll react

Wednesday, 10 November 2010


Tightening the feedback loop

Wednesday, 10 November 2010


Tightening the feedback loop

Maybe I’ll see

how it goes

Wednesday, 10 November 2010


Tightening the feedback loop

Break the cycle

Wednesday, 10 November 2010


Tightening the feedback loop

Break the cycle

Wednesday, 10 November 2010


Tightening the feedback loop

Nobody gives me

feedback

Wednesday, 10 November 2010


Tightening the feedback loop

Rule #1

Wednesday, 10 November 2010


Tightening the feedback loop

Ask for feedback

Wednesday, 10 November 2010


Tightening the feedback loop

Rule #2

Wednesday, 10 November 2010


Tightening the feedback loop

Don’t Defend

Wednesday, 10 November 2010


Tightening the feedback loop

Wednesday, 10 November 2010


Tightening the feedback loop

But...

But...

But...

But...

And then...

And then...

And then...

And then...

Wednesday, 10 November 2010


Tightening the feedback loop

Rule #3

Wednesday, 10 November 2010


Tightening the feedback loop

Seek Clarifications

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

Solution

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

Solution

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback Formula

<Specific time>

<Observed behaviour>

<Perceived Impact>

Solution

Wednesday, 10 November 2010


Tightening the feedback loop

Rule #4

Wednesday, 10 November 2010


Tightening the feedback loop

Say thanks

Wednesday, 10 November 2010


Tightening the feedback loop

Rule #5

Wednesday, 10 November 2010


Tightening the feedback loop

Take Action

Wednesday, 10 November 2010


Tightening the feedback loop

Phew...

Wednesday, 10 November 2010


Tightening the feedback loop

(recap)

Wednesday, 10 November 2010


Tightening the feedback loop

Feedback

Wednesday, 10 November 2010


Tightening the feedback loop

Giving

Feedback

Wednesday, 10 November 2010


Tightening the feedback loop

Giving

Feedback

Wednesday, 10 November 2010


Tightening the feedback loop

Give feedback earlier

Create safety

Focus on behaviours

Not too much

Make it a conversation

Giving

Feedback

Wednesday, 10 November 2010


Tightening the feedback loop

Give feedback earlier

Create safety

Focus on behaviours

Not too much

Make it a conversation

Giving

Feedback

Receiving

Wednesday, 10 November 2010


Tightening the feedback loop

Give feedback earlier

Create safety

Focus on behaviours

Not too much

Make it a conversation

Giving

Feedback

Receiving

Wednesday, 10 November 2010


Tightening the feedback loop

Give feedback earlier

Create safety

Focus on behaviours

Not too much

Make it a conversation

Giving

Feedback

Receiving

Ask for feedback

Don’t defend

Seek clarifications

Say thanks

Take action

Wednesday, 10 November 2010


Tightening the feedback loop

Giving

Feedback

Receiving

Wednesday, 10 November 2010


Tightening the feedback loop

Giving

Feedback

Receiving

Wednesday, 10 November 2010


Tightening the feedback loop

Giving

Feedback

Receiving

Wednesday, 10 November 2010


Tightening the feedback loop

Giving

Feedback

Receiving

Wednesday, 10 November 2010


Tightening the feedback loop

Creative Commons Credits

By Mattastic! http://www.flickr.com/photos/mmcnier/4719765931/

By dcarlborn http://www.flickr.com/photos/dcarlbom/3468358859/

By The U.S. Army http://www.flickr.com/photos/soldiersmediacenter/397708723/

By World Economic Forum http://www.flickr.com/photos/worldeconomicforum/374706261/

By hsingy http://www.flickr.com/photos/hsing/3557233729/

By Landonite http://www.flickr.com/photos/ladonite/3434445572/sizes/l/

By Max Hanley http://www.flickr.com/photos/mikehanley/4164353296/

By kmndr http://www.flickr.com/photos/kmndr/3857967490/

By Katclay http://www.flickr.com/photos/katclay/4927823922/

By Josep Ma. Rosell http://www.flickr.com/photos/batega/3775180564/

By jonathanb1989 http://www.flickr.com/photos/jonathanbeard/3196536843/

By kevinmarsh http://www.flickr.com/photos/kevinmarsh/488971581/sizes/l/

By tableatny http:[email protected]/4976490816/

By Sam_Butler http://www.flickr.com/photos/sam_butler/2475148271/sizes/l/

Wednesday, 10 November 2010


Tightening the feedback loop

Now...

Wednesday, 10 November 2010


Tightening the feedback loop

Do you have any feedback

for me?

@patkua

Wednesday, 10 November 2010


Tightening the feedback loop

Do you have any feedback

for me?

(or maybe just some questions?)

@patkua

Wednesday, 10 November 2010


Tightening the feedback loop

Shared under the Creative

Commons licence

http://creativecommons.org/licenses/by/3.0/

Wednesday, 10 November 2010


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