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Mediation

Mediation. Using Choice Theory & Non-Violent Communication Ashby Kindler & Mary Kelly Murray High School . 1 Person Speaks at a time Not a court of law, where one person is right and one person is wrong . “I” statements NOT “You ” statements .

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Mediation

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  1. Mediation Using Choice Theory & Non-Violent Communication Ashby Kindler & Mary Kelly Murray High School

  2. 1 Person Speaks at a time • Not a court of law, where one person is right and one person is wrong. • “I” statements NOT “You” statements. • Willing to make a plan? (no plan, no mediation) Ground Rules

  3. Story Telling Coach participants to use NVC components: Observation Feelings Needs (introduce Glasser’s 5 needs)

  4. Four Components • I. Observation • II. Feeling • III. Need • IV. Request

  5. 1. Observation • (Specific behavioral observations free of judgments, labels, opinions) • “When I hear/see/notice

  6. Feelings • NOT…I feel that… • Rather

  7. Love & Belonging Needs – Glasser’s 5 Needs

  8. Reflect back the story the first student shared, attempting to touch on the observations, feelings, and needs Empathy

  9. Then address the person listening & … … build the bridge of understanding or empathy Elicit whatever Empathetic response the person listening has.

  10. Story Telling • Repeat Process with other person. Coach participants to use NVC components: Observation Feelings Needs (introduce Glasser’s 5 needs)

  11. Repeat process w/other person • Reflect back the story the first student shared, attempting to touch on the observations, feelings, and needs Empathy

  12. Repeat the process Then address the person listening & … … build the bridge of understanding or empathy Elicit whatever Empathetic response the person listening has.

  13. What requests does each party have? Plan has to be agreeable to each party. Requests have to be positive action in nature. Ex. Instead of “no swearing”, might say, “using appropriate language for classroom”. The Plan

  14. Useful Links The Center for Non-Violent Communication - http://www.cnvc.org/ The Glasser Institute - http://wglasser.com/

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