1 / 42

A Frontline Decision Support System for Georgia Career Centers

A Frontline Decision Support System for Georgia Career Centers. Randall W. Eberts and Christopher J. O’Leary W. E. Upjohn Institute for Employment Research www.upjohn.org. Goals of One-stop Career Centers.

Download Presentation

A Frontline Decision Support System for Georgia Career Centers

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. A Frontline Decision Support System for Georgia Career Centers Randall W. Eberts and Christopher J. O’Leary W. E. Upjohn Institute for Employment Research www.upjohn.org

  2. Goals of One-stop Career Centers • To integrate and coordinate employment services into a comprehensive and cohesive delivery system • To facilitate employment and career development through informed choice and high quality services

  3. Goals for FDSS • To inform customer choice • To integrate information from customer application, administrative records and labor market information systems • To present relevant information in an accessible way for customers and staff • To appropriately target services to customers

  4. Targeting • With limited WIA funds, not all workers receive intensive or training services • Currently, funds are allocated using informal “targeting” methods • First-come, first-served basis • Preference to certain groups • Is there a better way to target WIA resources?

  5. FDSS Tools Tools assist career center staff to: • Quickly assess needs of customers • Target services to meet customers’ needs • Deliver services in an effective and efficient manner … And aid customers to: • Become better informed about job options (reality check) • Quickly and systematically access labor market exchange information and services • Find better job matches more quickly • Identify services that best meet their needs • Determine eligibility for services

  6. Georgia FDSS • Frontline Decision Support System is a joint effort of the USDOL/ETA, the Georgia Department of Labor, and the Upjohn Institute • It provides customized guidance for each individual seeking assistance • FDSS informs choices during: • The job search process • The service referral process

  7. “As a case worker I would spend at least 30 minutes with each client inputting information that I knew was not going to be used to help my client directly, but only to fill out reports… …Now we have an opportunity to use this information to do a better job helping clients.” State ESD Staff person

  8. Service Flow of Career Centers Intake Core Services Referrals Training Services Intensive Services

  9. Career Center Services Core • Assessment interviews • Resume workshop • Labor market information • Job interview referral

  10. Career Center Services Intensive • Individual and group counseling • Case management • Aptitude and skill proficiency testing • Job finding clubs • Job search plan • Career planning • Job search review • UI eligibility review

  11. Career Center Services Training • Adult basic skills education • On-the-job training • Work experience • Occupational skills training • Youth educational achievement services • Additional support for youth services • Citizenship skills for youth

  12. FDSS Tools • Tools are customized to reflect an individual’s needs and propensities • Based on the experience of people who have similar characteristics and similar histories of program participation and work • Tools relate outcomes to personal characteristics and other factors

  13. FDSS Tools Two components: • Tools to help job seekers appraise employment prospects • A ranking of services that may be most effective given a claimants background characteristics

  14. FDSS Tools Systematic Job Search Module • Chance of returning to same industry • Estimate likely reemployment earnings • Scan job prospects • Identify related occupations • Provide targeted information about specific jobs Service Referral Module • Rank services by effectiveness for re-employment • Indicate typical use

  15. FDSS Tools Intake Core Services Systematic Search Module • Review intake info & work history • Estimate chance of returning • To industry/occupation • Earnings history & estimate • Search job orders • Choose related occupations Referrals Service Referral Module Training Services Intensive Services

  16. Data Sources • UI wage records Employment/earnings history • Program records: ES, UI, JTPA/WIA WtW Worker/client characteristics Program participation Employment history • Labor Market Information Local unemployment rates Occupation/industry projections Related/transferable occupations Massive layoffs

  17. Individual Customer Time Lines Program participation (services) Work History Registration Work Outcomes • Industry of post job • Labor market • Conditions • Industry of prior job Personal Characteristics Occupation

  18. Available Data

  19. Customized • Modules are customized for different types of job seekers • UI claimants: by risk of exhausting benefits • ES registrants not eligible for UI • Veterans • Job seekers referred to special assistance unit, because of barriers to employment • Youth

  20. Customized • And different regions • Atlanta • Coastal • Northern • Balance of Georgia

  21. Systematic Job Search Module • Chance of returning to same industry and occupation • Expected job growth in prior occupation • Estimate likely employment earnings • Explore “What if” scenarios • Scan job prospects • Identify related occupations and continue search

  22. Systematic Job Search Module • Chance of returning to same industry and occupation • Expected job growth in prior occupation • Estimate likely employment earnings • Explore “What if” scenarios • Scan job prospects • Identify related occupations and continue search

  23. Job Prospects (Returning to Same Industry) and Earnings Relates job outcomes to: • Education • Dislocated worker status • Disadvantaged worker status • Age • Prior occupation and industry • Work history • Military service • Barriers to employment (eg., transportation, etc) • Local labor market conditions

  24. Returning to Same Industry

  25. Returning to Same Industry

  26. Returning to Same Industry

  27. Predicted Earnings

  28. Service Referral Algorithm • Provides a customized list of services that have been shown to be most effective in helping participants possessing similar characteristics find and retain jobs • Core and intensive list • Training list • Based on information about the characteristics and outcomes of recent participants in programs

  29. Service Referral • Two basic components • Estimate likelihood of finding a job (needs assessment) • Ranking of services that lead to successful outcomes for individuals with specific measurable characteristics

  30. Four Step Process • An employability score is computed and assigned to each participant • The employability score identifies individuals according to their propensity to find a job • The score is divided into quintiles • The effectiveness of each service is computed for clients within each quintile and client type • Services are ranked according to their effectiveness in assisting clients gain steady employment • For each service, the percentage of clients within each quintile is also displayed

  31. Characteristics by Quintiles

  32. Top Five Services

  33. Pilot Offices: Lessons Learned • Two pilot career centers— • Cobb/Cherokee and Athens “MUSTS”: • Involve local (and especially line staff) in initial planning and design • Make the system easy for staff and customers to understand and use • Allow experimentation

  34. Pilot Offices: Lessons Learned Our “To Do” List: • TEST, TEST, TEST!!! • Then correct and test again • Add eligibility component • Look for ways to keep information timely • Experiment with a self-service version

  35. Summary and Conclusion • FDSS is an enhancement of existing one-stop operating systems • It automatically assembles and presents information to inform the choices of individual job seekers • Re-training of one-stop staff is essential and FDSS offers a framework for staff training

  36. A Frontline Decision Support System for Georgia Career Centers Randall W. Eberts and Christopher J. O’Leary W. E. Upjohn Institute for Employment Research www.upjohn.org

More Related