Consolidation committee briefing orange county utilities department august 23 2005
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Consolidation Committee Briefing Orange County Utilities Department August 23, 2005. Orange County Utilities Department. Water Water Reclamation Solid Waste Engineering Construction Customer Service Fiscal & Administrative Support. ORGANIZATION CHART.

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Consolidation committee briefing orange county utilities department august 23 2005

Consolidation Committee BriefingOrange County Utilities Department August 23, 2005


Orange county utilities department
Orange County Utilities Department

Water

Water Reclamation

Solid Waste

Engineering

Construction

Customer Service

Fiscal & Administrative Support



Water and wastewater utilities summary

Water and Wastewater Utilities - Summary

  • Over 158,000 water and wastewater customers

  • FY2004 O & M Budget - $ 89.4M

  • Annual CIP Budget - $70M to $100M

  • Annual growth past two years – 8,000 new connections per year



History
History

  • 1957: Martin Plant purchased (SWRF)

  • 1972-1980: Purchased 47 systems

  • 1979: EPA and DEP consent orders

  • 1983: Building moratorium

  • 1984: Constructed EWRF

  • 1987: Conserv II completed

  • 1987: Constructed NWRF

  • 2000: Reclaimed water rates initiated

  • 2004: SWRF expanded to 43 mgd


Wastewater treatment
Wastewater Treatment

  • Three (3) regional water reclamation facilities

  • 18.5 billion gallons treated annually

  • Average daily flow = 51 mgd

  • 100% reuse of effluent


South water reclamation facility
South Water Reclamation Facility

  • Permitted to treat 43 mgd

  • Reclaimed water to:

    • Conserv II

    • Commercial and residential irrigation

    • RIBs


Eastern water reclamation facility
Eastern Water Reclamation Facility

  • Permitted to treat 19 MGD

  • Reclaimed water to:

    • Industrial cooling

    • RIBs

    • Wetlands


Northwest Water Reclamation Facility

  • Permitted to treat 7.5 MGD

  • Reclaimed water to:

    • RIBs

    • Lake augmentation


Wastewater collections
Wastewater Collections

  • 1,069 miles of gravity main

  • 509 miles of force main

  • Asset management

  • 121,600 connections


Wastewater Pumping

  • 645 wastewater pump stations

  • 31 odor control systems

  • 40 stationary emergency generators

  • 27 portable emergency generators


Environmental Compliance

  • Industrial Pretreatment Program

  • Surcharge Program

  • Oil and Grease Prevention Program



Residential commercial irrigation
Residential & Commercial Irrigation

  • 248 miles of reclaimed water mains

  • 91 commercial reclaimed water customers

  • 2,200 residential reclaimed water customers


Water conserv ii
Water Conserv II

  • Jointly owned by the City of Orlando and Orange County

  • Largest agricultural water reuse project in the world

  • First reuse program in Florida permitted to irrigate crops intended for human consumption



History1
History

  • Water utility since 1973

  • Operated and maintained over 100 facilities during the 70’s

  • During the 80’s and 90’s facilities were upgraded, consolidated and interconnected for more reliable service


History2
History

  • Today

    • Two (2) regional water treatment facilities

    • Eleven (11) smaller facilities

    • 121,200 customers


Water production
Water Production

  • Thirteen (13) treatment facilities

  • Produced more than 20 billion gallons of water in 2004

  • Purchased water through interconnections with other utilities


Water distribution
Water Distribution

  • 1,652 miles of water transmission and distribution mains

  • Over 121,200 potable water connections

  • Connection Growth

    • Average 8,000 per year over past two years


Laboratory overview
Laboratory Overview

  • Full service lab performing over 250,000 analyses/year

  • Certified by DOH and EPA for >1,000 parameters

  • Provide analytical services to other utilities


Water quality
Water Quality

  • Maintain compliance monitoring for our drinking water systems

  • Assess emerging issues in anticipation of future water supply needs and regulations

  • Cross-Connection Program that monitors 5,200 commercial and 32,000 residential backflow devices


Water conservation
Water Conservation

  • Educational programs

    • Blue Thumb Jr. Detective

    • Florida Friendly Landscaping Workshops

    • Mobile Irrigation Lab Audits

  • Water Watch Program


Water supply challenges
Water Supply Challenges

  • Water demands expected to double by 2025

  • Limited groundwater resource

  • 13 municipalities

  • 19 water suppliers

  • Two water management districts

    • SJRWMD and SFWMD


Water supply approach
Water SupplyApproach

  • Maximize use of groundwater for potable use

  • Maximize beneficial use of reclaimed water for irrigation an recharge

  • Expand and enforce water conservation

  • Develop alternate water supplies

    • Integrated Water Resource Project


Water supply
Water Supply

  • Regional partnerships

    • Partnership with City of Cocoa, Toho Authority and RCID

    • St. Johns River/Taylor Creek Reservoir Project w/ five partners

    • Other municipalities



Planning gis and development review
Planning, GIS and Development Review

  • Utilities planning

  • Computer hydraulic modeling

  • Mapping of utilities infrastructure

  • Development Review

    • Subdivision plans

    • Commercial development

    • Capital Charges

  • Manual of Standards and Specifications


Capital Improvement Program

  • 375 projects over the next 5 years

  • 5 Year Budget

  • Water $148.6 Million

  • Wastewater $248.8 Million

  • Support projects$ 36.1 Million

  • Total$433.5 Million

    • Average per year $ 87 Million


Capital improvement program program management
Capital Improvement Program Program Management

  • Programs

    • Integrated Water Resources (IWRP)

    • Water Distribution Rehab

    • Wastewater Collection Rehab

  • Resource Management

    • Consultant Contracts

    • Project Managers


Capital Improvement Program Water

  • Water supply issues

    • Consumptive Use Permitting (CUP)

  • Water supply and treatment

    • Eastern Regional WSF Expansion

    • Southern Regional WSF

    • CR 535 WSF

  • Water system improvements


Capital Improvement Program Water Reclamation

  • Wastewater treatment

  • Collection systems

  • Pumping stations

  • Reclaimed water supply

  • Biosolids treatment and reuse


Capital Improvement ProgramTransportation RelatedandSpecial Projects

  • Road construction utility improvements

    • FDOT

    • Municipalities

    • Orange County Public Works

    • Expressway Authority

  • Special projects

    • Administration Building



Construction division1
Construction Division

  • Capital Improvements Program

    • Constructibility review

    • Construction observation

    • Start-up

    • Close-out

  • Development

    • Inspection

    • Project acceptance



Customer service division development and customer accounts

Development

Capital charges

Transfers and refunds

Service availability

Customer Accounts

New account set up

Customer research and adjustments

Deposit management

Customer Service DivisionDevelopment and Customer Accounts


Customer service division field services

Meter Reading

142,000 meters per month

450 meters per reader per day

Field Representatives

3,500 meter turn ons and offs each month

1,500 disconnects and restores each month

Billing Analysts

Field customer service

200 water audits monthly

Customer Service DivisionField Services


Customer service division1

Call Center

24,000 calls monthly

Billing and Payments

Delinquent Accounts

Dispatch

24 Hours

3,000 calls monthly

Customer Service Division


Customer service division technical
Customer Service DivisionTechnical

  • Project team for the Customer Information System (CIS)

  • Support current systems including:

    • Interactive Voice Response

    • Itron Meter Reading

    • Bank lockbox files

    • Credit card validation software

    • Addressing

    • Mandatory Refuse and Environmental Billing files


Utilities fiscal administrative support division

Utilities Fiscal & Administrative Support Division


Financial management
Financial Management

  • Financial planning, analysis and reporting

  • Revenue projections

  • Coordination of annual budget submissions

  • Rate studies

  • Capital financing and acquisition efforts


Accounting
Accounting

  • Services in support of all Utilities billing systems

  • Performs monthly reconciliation of subsidiary ledgers to supporting documentation

  • Audits transactions

  • Prepares, analyzes and reports financial and statistical information


Information technologies
Information Technologies

  • Supports Department’s technology requirements

  • Coordinates development and operation of new programs and systems

  • Supports and maintains Department’s

    LAN / WAN for over 300 users


Support operations
Support Operations

  • Warehouse operations

  • Procurement services

  • Facilities management – Presidents Drive



Human resources
Human Resources

  • Recruitment

  • Retention

  • Compensation

  • Training

  • Employee relations


Safety administration
Safety Administration

  • Administers Utilities safety programs and initiatives

  • Coordinates safety training and emergency management efforts

  • Performs safety inspections



Water and wastewater finances
Water and Wastewater Finances

  • Enterprise Fund

  • Self-sufficient from system revenues

  • Outstanding Revenue Bonds

    • Covenant restrictions


Utilities finances1
Utilities Finances

  • FY 05 O&M Budget (Millions)

    • Water & Wastewater $ 89.4

    • Solid Waste $ 20.7

    • Mandatory Refuse $ 25.0

    • Recycling $ 3.4

  • Total O&M Budget $138.5


Utilities finances2
Utilities Finances

Operating Budget by Division

Engineering & Construction

Fiscal & Admin Support

Solid Waste

Customer Service

Water

Wastewater

FY 04 - 05 Operating Budget: $138,518,241


Utilities finances3
Utilities Finances

  • FY 05 CIP Budget (Millions)

    • Water & Wastewater $ 82.1

    • Solid Waste $ 8.0

    • Recycling $ 4.1

  • Total CIP Budget $94.2


Utilities rates
Utilities Rates

  • Water

    • Increasing block rates since 1987

      • The more water used, the more the customer pays

      • Provides incentive to conserve water

    • New 5 block structure in 2005

  • Wastewater

    • Uniform rate structure with a cap at 14,000 gallons per month


Water rate structure
Water Rate Structure

  • Fixed Monthly Charge $5.47

  • Volume Charge

    0 – 3,000 gallons $0.89 per 1,000

    4,000 – 10,000 gallons $1.19 per 1,000

    11,000 – 20,000 Gallons $2.38 per 1,000

    21,000 – 30,000 gallons $3.57 per 1,000

    Above 30,000 gallons $5.35 per 1,000

  • Average Monthly Water Bill at 10,000 gallons remains – $16.47


Wastewater rates
Wastewater Rates

  • Fixed Monthly Charge $13.96

  • Uniform Rate Structure

    • Volume Charge

      0 – 14,000 gallons $3.17 per 1,000

    • Volume Charge Cap at 14,000 Gallons

  • Average Monthly Wastewater Bill at 10,000 gallons - $45.66


Reclaimed water rates
Reclaimed Water Rates

  • Fixed Monthly Charge $3.14

  • Uniform Rate Structure

    • Volume Charge

      Usage over 4,000 gallons $0.84 per 1,000

  • Commercial/Wholesale Rates

    • Varies by usage type and meter size




Capital charges
Capital Charges

CurrentMay 1, 2006

Water $1522.50 $1,950.00

Wastewater $3077.50 $3,668.00


Ter ritorial agreements

Territorial Agreements


Territorial agreements
Territorial Agreements

  • OUC Water Service Territorial Agreement

    • May 1994

    • 1st Amendment – April 2005

  • City of Orlando Wastewater Service Territorial Agreement

    • April 1994

    • 1st Amendment - May 2003

    • 2nd Amendment - January 2004


Territorial agreements1
Territorial Agreements

  • Clearly defined service areas and customer base

  • Eliminate duplication of efforts

    • Planning for service areas

    • Conflicting and parallel mains

    • Treatment facilities near each other

  • Eliminate wasteful expenditures


Territorial agreements2
Territorial Agreements

  • Basis for cooperation

    • Temporary, permanent and emergency interconnects

    • Flexibility to transfer service areas based on effectiveness of service


Consolidation committee briefing orange county utilities department august 23 20051

Consolidation Committee BriefingOrange County Utilities Department August 23, 2005


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