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Leadership in a (Permanent) Crisis Ronald Heifetz

Leadership in a (Permanent) Crisis Ronald Heifetz. Crisis Leadership. Two Phases: Emergency Phase Adaptive Phase. Emergency Phase. Goals: a) Stabilize the Organizational Community b) Buy Time. Emergency Phase. Tasks: Presence Speak to People’s Experience Maintain Poise

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Leadership in a (Permanent) Crisis Ronald Heifetz

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  1. Leadership in a (Permanent) Crisis Ronald Heifetz

  2. Crisis Leadership Two Phases: • Emergency Phase • Adaptive Phase

  3. Emergency Phase Goals: a) Stabilize the Organizational Community b) Buy Time

  4. Emergency Phase Tasks: Presence Speak to People’s Experience Maintain Poise Drive the Prepared Organizational Responses Improvise as Needed to the Extent that is Possible

  5. Adaptive Phase Goals: Short and Long-Term a) Tackle the Immediate Adaptive Challenge b) Build an Adaptive Culture Purpose: To Thrive in a Changing and Challenging World

  6. Adaptive Phase Tasks: • Catalyze Adaptation • Embrace and Regulate Disequilibrium • Generate Distributed Leadership

  7. LIMIT OF TOLERANCE DISEQUILIBRIUM THRESHOLD OF LEARNING WORK AVOIDANCE ADAPTIVE CHALLENGE TECHNICAL PROBLEM TIME The Adaptive Context PRODUCTIVE RANGE OF DISTRESS

  8. Three Elements of Adaptive Work • What DNA do we keep? • What DNA do we discard? • What innovative DNA will enable us to thrive in the new and challenging environment?

  9. The Classic Error Is Diagnostic Treating Adaptive Challenges as if they were Technical Problems

  10. Catalyze Adaptation Unbundle the Technical from the Adaptive Challenges Engage the relevant publics Distinguish the essential from the expendable Develop stories that build from the past, name and sustain people through the transitional pain, help them comprehend the developments in their lives, and provide a hopeful future Encourage experimentation

  11. Embrace Disequilibrium Keep your Hand on the Thermostat Depersonalize Conflict Create a Culture of Courageous Conversations

  12. Generate Leadership Acknowledge Interdependence Distribute Leadership Responsibility Protect voices of Leadership Without Authority Leverage Diversity

  13. The Politics of Leadership ADAPTIVE CHALLENGE

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