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Respect for PUBLIC

Respect for PUBLIC. RESPECT FOR PUBLIC. Educate clients Set expectations. RESPECT FOR PUBLIC. Identify Realtor ® status and company affiliation Show courtesy and respect Respect differences Maintain confidentiality . Respond promptly Communicate clearly Be responsible – have integrity

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Respect for PUBLIC

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  1. Respect for PUBLIC

  2. RESPECT FOR PUBLIC Educate clients Set expectations

  3. RESPECT FOR PUBLIC Identify Realtor® status and company affiliation Show courtesy and respect Respect differences Maintain confidentiality

  4. Respond promptly Communicate clearly Be responsible – have integrity Under promise, over deliver Direct questions to the appropriate party Respect For PublicCOMMUNICATION

  5. Respect For PublicPROFESSIONALISM Professional attire Appropriate attitude Clean car

  6. Respect For PublicAPPOINTMENTS • Schedule appointments as far in advance as possible • Sundays and holidays • Schedule second showings through CSS • Plan time wisely • Be punctual • Cancellations • Previews and inspections

  7. RESPECT FOR PUBLIC Unexpected situations – “The unexpected” The seller Lock up? Bathroom break! Avoid criticism

  8. RESPECT FOR PUBLIC Business card etiquette Do not leave notes Always provide feedback Listing agent Even if not requested CSS By end of day

  9. RESPECT FOR PUBLIC What attire is appropriate when showing property? Remember your shoes Review firm’s policy Discussion Questions

  10. RESPECT FOR PUBLIC When another agent’s client contacts you, how do you respond? Feedback to listing agent Notify other agent and your BIC in writing Discussion Questions

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