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Chatbots 101. www.chatbots.co.uk [email protected] 0121 247 3628. Health Warning. TLAs Ahead. What is a chatbot?. A chatbot (also chatterbot , chatterbox ) is a computer program which attempts to maintain a conversation with a person. - Wikipedia. What is a chatbot?.

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Chatbots 101

www.chatbots.co.uk

[email protected]

0121 247 3628


Health warning
Health Warning

TLAs

Ahead


What is a chatbot
What is a chatbot?

A chatbot (also chatterbot, chatterbox) is a computer program which attempts to maintain a conversation with a person.

- Wikipedia


What is a chatbot1
What is a chatbot?

Virtual Assistant

Virtual Helper

Virtual Agent

Virtual Customer Service Agent

Virtual

Customer

Service Assistant

Web Assistant




How does a chatbot work - Interface

Speech

Text

?

Input

Text Speech

Output


How does a chatbot work - Cases

<aiml>

<category>

<pattern>HELLO * </pattern>

<template>

<random><li>Hello World!</li><li>Hi</li></random>

</template>

</category>

</aiml>


Case dimensions 1
Case Dimensions 1

How do Daden operate?

When was Daden founded?

Who owns Daden?

Where are Daden based?

What do Daden do?

What are Daden?


Case dimensions 2
Case Dimensions 2

What do Daden do?

Rephrasing

Subsidiary

Questions

Alternate answers


How does a chatbot work modules
How does a chatbot work - Modules

  • Internal

    • Time

    • User Memory

    • Conversation Memory

    • Gossip

    • Garbage

    • Learning

    • Mood

    • Emotion

    • Dream

  • External Specific

    • Amazon

    • Google

    • RSSWeather

    • BBC News

    • Wikipedia

    • eMail

  • External Generic

    • RSS

    • RDF/ATOM

    • REST

    • RPC-XML

    • SOAP

    • Screenscrape


How does a chatbot work management
How does a chatbot work - Management

  • Learn from all users, all inputs

    • Jabberwacky

  • Convo-logging

    • ALICE

    • Halo

    • Brian

  • Question users

  • Learn from the web

  • Hybrids




How do organisations use chatbots?

  • As guides

  • As newscasters

  • As an alternative to a FAQ

  • As survey takers

  • As teachers and trainers

  • As interpreters for the visually impaired

  • As virtual sales people

  • As customer service assistants

  • As personal assistants


In order to:

  • Increase sales

  • Increase customer retention

  • Increase course completion and information retention

Why do organisations use chatbots?

  • Differentiate their site/campaign/content

  • Build identification/empathy

  • Increase usage and loyalty

  • Increase trust

  • Improve usability



Chatbots 101

www.chatbots.co.uk

[email protected]

0121 247 3628


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