Higher Administration. Information Technology for Management Outcome 1 Past Paper Questions. What is Information?. 2010 Q3b – 8 marks. Discuss the information required to make effective decisions. Sources of Information. 2013 Q2c – 8 marks.
Discuss the information required to make effective decisions.
Discuss the advantages and disadvantages of using the Internet as a source of business information.
Discuss the use of the Internet as a source of business information.
Compare web-based and paper-based sources of information in the organisation of a business trip.
Compare the use of a database and a spreadsheet for storing and analysing information.
Describe and justify 2 methods of market research to ensure that an organisation is meeting customer expectations.
An organisation gathers customer information from its e-commerce site.
Describe the benefits of gathering information from this source.
Discuss the strengths and weaknesses of primary and secondary information.
Justify the need for both qualitative and quantitative information.
Primary information is gathered first-hand by an organisation.
Outline strengths and weaknesses of this type of information.
Describe 2 ways in which quantitative information can be presented.
Describe 3 types of information used by an organisationwhen making decisions.
Outline 4 features of good information.
Discuss the need for collecting both qualitative and quantitative information when analysing customer satisfaction.
Justify the decision to introduce an e-commerce facility.
A company has made the decision to set up an e-commerce facility on their website.
Outline the operational decisions which will now have to be made.
Outline 3 features of an operational decision.
Describe 2 long-term implications to the organisation of using poor quality information.
Following the huge investment in on-line banking it has been found that 73% of existing customers are unwilling to use the service. The decision has been taken to invest in hardware and software to ensure security of data.
State which level of decision-making this refers to and justify your answer.