Chapter 7. Exploring. A Look…. …Into the Client Box. Perspective. Each of us lives within our own unique situation from which we interpret and discover meaning. Although we can never fully understand the situation of another we can approach a better understanding.
…Into the Client Box
What you see and what you don’t…
What you must go beneath to gain understanding of…
Can Lead to
Social Workers can be powerful mediums
Increased Client and Worker Understanding and Insight
Decreased Resistance and Misunderstanding
Social worker and client
Keep in Mind…
There are so many things about a client that can be explored
There are so many things about a client that need to be explored with caution
There are so many things about a client that are fragile
Exploring with the
The Conceptual Model of
Culturally Valued Competencies
Problem Solving Skills
Mental Health Facilities
Parents, Teachers, Peers, Media
Discipline, Education, Modeling,
Nastasi, Varjas, Sarkaar, & Jayasena, 1998
The exploration matrix is a holistic method of exploring the many dimensions of a client situation.
Within the matrix you explore -
Within context of the -
List some popular and common words used to describe PERSONAL STRENGTHS
List as many interviewing skills as you can…
Asking about feelings
Following up on feelings
Body language/eye contact
Advice giving with caution
Facts vs. feelings
Interview Skills for Exploring
The Seven Basic Exploring Skills
These are skills for facilitating the exploration of the client situation.
REMEMBER…WHAT and HOW You Do and SayMATTERS
This section covers seven particular skills for exploring the client situation.
Types of Questions
What did you think of the movie?
How would you describe your relationship with your parents?
Gather specific information
Did you like the movie?
Do you have a good relationship with your parents?
How would you describe your marriage?
What do you enjoy about the relationship?
What are these arguments like?
Have you and your husband ever separated?
How long have you been married?
e.g. Do you have a plan to kill yourself?
e.g. Are you going to hurt your girlfriend
because she broke up with you?
Why haven’t you resolved this issue?
Why do you feel that way?
Why do you put up with your abusive husband?
Why do you tolerate your daughter’s behavior?
The Problem with Why type questions is that:
They put people on the spot
Pressure the client to provide an explanation when they don’t know
Why are you failing that
Could you tell me about the difficulties you are having with your course?
What are some of the things that trouble you about your coursework?
What thoughts are you having about being in class today?
What are the feelings that go along with these thoughts?
With this skill you rephrase, or paraphrase, what the client has said.
This skill helps you to communicate your attentiveness while the client speaks.
It also helps you to check your own understanding of often complicated situations.
C: I’m a full-time student and worker. Every day I attend classes in the morning and work in the afternoon.
W: You’re saying that… COMPLETE THE REFLECTION
A brief response indicating your understanding of the emotional content of the client experience.
Reflecting feelings has 3 steps
Recall and restate message covertly
Identify the emotional part of the message by looking for one or more feelings words used by client
Translate the client’s feeling word into your own words at about the same intensity and verbally reflect
Role Play on Reflection
I need two volunteers
One to play client (S)
One to play therapist (D)
All you have to do is read a couple of statements on the next slide
The client is at point A and needs to move to point G.
Going from A…C might be all that is required!
These are the specific areas we covered: