Communication and Team Coordination in Crisis Management. Larry Gibbs, CIH - Associate Vice Provost Ellyn Segal, Biosafety Manager Stanford University. Overview. Case study review of bioterrorism event at Stanford Planning Approaches to Emergency Preparedness
Communication and Team Coordination in Crisis Management
Larry Gibbs, CIH - Associate Vice Provost
Ellyn Segal, Biosafety Manager
The four confirmed anthrax letters:
(Tetracore) Yersinia pestis (plague)
Staphylococcus aureaus (endotoxin B)
SU Biosafety Manager
“Make sure you know what ‘and other duties as assigned’ means in your job description”…
EH&S Haz Mat
Who’s in charge?
Possible crime scene
Who leads response effort?
Life safety/haz mat
Who provides support?
Situation Triage and Assessment Team (STAT)
Incident Commander may be any one of the heads of the
STAT units, depending upon the nature of the incident.
Initial Incident OSU 322-8721
Conf call or on-site STAT
Warning people is priority
Communication logistics likely to be difficult
Audience often bigger
Outrage management matters less
Can plan logistics of communication
Smaller number of stakeholders, usually
Outrage recognition and management critical
Often follows a crisis event, during recovery