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Performance Management Presentation List your Service Group. Team Members: List Leader and Members ORS National Institutes of Health Date. Table of Contents. Main Presentation PM Template ……………………………….………………………………. Customer Perspective……………………….……………………………….

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Performance management presentation list your service group

Performance Management PresentationList your Service Group

Team Members:

List Leader and Members

ORS

National Institutes of Health

Date


Table of contents
Table of Contents

Main Presentation

PM Template ……………………………….……………………………….

Customer Perspective……………………….……………………………….

Internal Business Process Perspective………………………………………

Learning and Growth Perspective……………………………………………

Financial Perspective…………………………………………………………

Conclusions and Recommendations…………………………………………..


Table of contents cont
Table of Contents (cont.)

Appendix

Page 2 of template………………………….……………………………….

Customer Perspective

C2a: List Name of Measure…………………………………………….

C2b: List Name of Measure…………………………………………….

C2c: List Name of Measure…………………………………………….

Internal Business Process Perspective

IB1a: List Name of Measure…………………………………………….

IB1b: List Name of Measure…………………………………………….

IB3a: List Name of Measure…………………………………………….

Learning and Growth Perspective

LG1b: List Name of Measure…………………………………………….

LG2a: List Name of Measure…………………………………………….

Financial Perspective

F1a: List Name of Measure…………………………………………….

F2a: List Name of Measure…………………………………………….

F3a: List Name of Measure…………………………………………….

C4a: List Name of Measure…………………………………………….


Relationship among performance objectives
Relationship Among Performance Objectives

  • Discuss here how your objectives relate to each other and contribute to your delivering value to customers

  • If you wish, you can display these relationships through a strategy map diagram





C1b percent of divisions with pmps
C1b: Percent of Divisions with PMPs

  • Defined a PMP as having:

    • Value proposition, strategy, objectives, measures, and targets

  • Data at close of FY03

    • _____ of ORS

    • _____ of ORF

  • Date as of 30 Dec (1st quarter FY04)

    • ____ of ORS

    • ____ of ORF


Customer perspective cont mandatory to report on customer satisfaction objective
Customer Perspective (cont.)Mandatory to Report on Customer Satisfaction Objective


Customer scorecard methodology
Customer Scorecard Methodology

  • Summarize how you used the ORS Customer Scorecard to gather satisfaction data

    • If did not conduct a survey in FY03, describe plan for how will conduct survey in FY04 (and ongoing from here on out)

  • If plan to use additional means to gather customer data (e.g., interviews, focus groups, logs), summarize methodology here


In planning for fy03 pm how helpful would each of the following be to the teams
In planning for FY03 PM, how helpful would each of the following be to the teams?

C3a: ORS Customer Scorecard Ratings

N = 85

Not at all helpful

Extremely helpful

Note: Data gathered in FY03 (Nov 02) regarding experience with the FY02 ASAs.


Division office head involvement with pmps

C3a: ORS Customer Scorecard Ratings following be to the teams?(cont.)

Division/Office Head Involvement with PMPs

N = 62

To no Extent

To a Great Extent

N = 63

Not at all Helpful

Extremely Helpful

Note: Data gathered in FY03 (Nov 02) regarding experience with the FY02 ASAs.


Product service satisfaction ratings
Product/Service Satisfaction Ratings following be to the teams?

C3a: ORS Customer Scorecard Ratings (cont.)

Note: The rating scale ranges from 1 - 10 where “1” represents Unsatisfactory and “10” represents Outstanding. Refer to the Data Analysis and Graphing training for advice on interpreting these results.

Note: Data gathered in FY03 (Nov 02) regarding experience with the FY02 ASAs.


Customer perspective what does the data tell you
Customer Perspective following be to the teams?What does the data tell you?

  • While the majority of PM teams had a complete PMP at the close of FY03, some teams were still working toward this goal

  • There was inconsistent review by Management of teams’ PMPs at the close of FY03

  • Customer scorecard data show teams ratings on how best to support teams during FY03


Customer perspective what actions are planned
Customer Perspective following be to the teams?What actions are planned?

  • Work with ORS/ORF teams to ensure all have a complete PMP template that is reviewed by management

  • Conduct ORS Customer Scorecard assessment after the Performance Management conference

    • Gauge effectiveness of support provided during FY03

    • Solicit ideas for improvement

    • Use data for formulate methodology/support for FY04


Internal business process perspective

Internal Business Process Perspective following be to the teams?


Internal business process perspective1
Internal Business Process Perspective following be to the teams?


List number and the name of the measure
List Number and the Name of the Measure following be to the teams?


Internal business process perspective what does the data tell you
Internal Business Process Perspective following be to the teams?What does the data tell you?


Internal business process perspective what actions are planned
Internal Business Process Perspective following be to the teams?What actions are planned?


Learning and growth perspective

Learning and Growth Perspective following be to the teams?


Learning and growth perspective1
Learning and Growth Perspective following be to the teams?


List number and the name of the measure1
List Number and the Name of the Measure following be to the teams?


Learning and growth perspective what does the data tell you
Learning and Growth Perspective following be to the teams?What does the data tell you?


Learning and growth perspective what actions are planned
Learning and Growth Perspective following be to the teams?What actions are planned?


Financial perspective

Financial Perspective following be to the teams?


Financial perspective cont mandatory to report on unit cost objective
Financial Perspective following be to the teams?(cont.)Mandatory to Report on Unit Cost Objective


List number and the name of the measure2
List Number and the Name of the Measure following be to the teams?


Financial perspective what does the data tell you
Financial Perspective following be to the teams?What does the data tell you?


Financial perspective what actions are planned
Financial Perspective following be to the teams?What actions are planned?


Conclusions

Conclusions following be to the teams?


Conclusions from pmp
Conclusions from PMP following be to the teams?

  • List major findings from your PMP

  • List any improvements achieved

  • Highlight initiatives for FY04


Appendix
Appendix following be to the teams?

  • List what you have included in your Appendix:

    Page 2 of template

    Customer Perspective

    C2a: List Name of Measure……………………………………………

    C2b: List Name of Measure…………………………………………….

    C2c: List Name of Measure…………………………………………….

    Internal Business Process Perspective

    IB1a: List Name of Measure…………………………………………….

    IB1b: List Name of Measure…………………………………………….

    IB3a: List Name of Measure…………………………………………….

    Learning and Growth Perspective

    LG1b: List Name of Measure…………………………………………….

    LG2a: List Name of Measure…………………………………………….

    Financial Perspective

    F1a: List Name of Measure…………………………………………….

    F2a: List Name of Measure…………………………………………….

    F3a: List Name of Measure…………………………………………….

    C4a: List Name of Measure…………………………………………….


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