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Performance Management Presentation List your Service Group. Team Members: List Leader and Members ORS National Institutes of Health Date. Table of Contents. Main Presentation PM Template ……………………………….………………………………. Customer Perspective……………………….……………………………….

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performance management presentation list your service group

Performance Management PresentationList your Service Group

Team Members:

List Leader and Members

ORS

National Institutes of Health

Date

table of contents
Table of Contents

Main Presentation

PM Template ……………………………….……………………………….

Customer Perspective……………………….……………………………….

Internal Business Process Perspective………………………………………

Learning and Growth Perspective……………………………………………

Financial Perspective…………………………………………………………

Conclusions and Recommendations…………………………………………..

table of contents cont
Table of Contents (cont.)

Appendix

Page 2 of template………………………….……………………………….

Customer Perspective

C2a: List Name of Measure…………………………………………….

C2b: List Name of Measure…………………………………………….

C2c: List Name of Measure…………………………………………….

Internal Business Process Perspective

IB1a: List Name of Measure…………………………………………….

IB1b: List Name of Measure…………………………………………….

IB3a: List Name of Measure…………………………………………….

Learning and Growth Perspective

LG1b: List Name of Measure…………………………………………….

LG2a: List Name of Measure…………………………………………….

Financial Perspective

F1a: List Name of Measure…………………………………………….

F2a: List Name of Measure…………………………………………….

F3a: List Name of Measure…………………………………………….

C4a: List Name of Measure…………………………………………….

relationship among performance objectives
Relationship Among Performance Objectives
  • Discuss here how your objectives relate to each other and contribute to your delivering value to customers
  • If you wish, you can display these relationships through a strategy map diagram
c1b percent of divisions with pmps
C1b: Percent of Divisions with PMPs
  • Defined a PMP as having:
    • Value proposition, strategy, objectives, measures, and targets
  • Data at close of FY03
    • _____ of ORS
    • _____ of ORF
  • Date as of 30 Dec (1st quarter FY04)
    • ____ of ORS
    • ____ of ORF
customer scorecard methodology
Customer Scorecard Methodology
  • Summarize how you used the ORS Customer Scorecard to gather satisfaction data
    • If did not conduct a survey in FY03, describe plan for how will conduct survey in FY04 (and ongoing from here on out)
  • If plan to use additional means to gather customer data (e.g., interviews, focus groups, logs), summarize methodology here
in planning for fy03 pm how helpful would each of the following be to the teams
In planning for FY03 PM, how helpful would each of the following be to the teams?

C3a: ORS Customer Scorecard Ratings

N = 85

Not at all helpful

Extremely helpful

Note: Data gathered in FY03 (Nov 02) regarding experience with the FY02 ASAs.

division office head involvement with pmps

C3a: ORS Customer Scorecard Ratings (cont.)

Division/Office Head Involvement with PMPs

N = 62

To no Extent

To a Great Extent

N = 63

Not at all Helpful

Extremely Helpful

Note: Data gathered in FY03 (Nov 02) regarding experience with the FY02 ASAs.

product service satisfaction ratings
Product/Service Satisfaction Ratings

C3a: ORS Customer Scorecard Ratings (cont.)

Note: The rating scale ranges from 1 - 10 where “1” represents Unsatisfactory and “10” represents Outstanding. Refer to the Data Analysis and Graphing training for advice on interpreting these results.

Note: Data gathered in FY03 (Nov 02) regarding experience with the FY02 ASAs.

customer perspective what does the data tell you
Customer PerspectiveWhat does the data tell you?
  • While the majority of PM teams had a complete PMP at the close of FY03, some teams were still working toward this goal
  • There was inconsistent review by Management of teams’ PMPs at the close of FY03
  • Customer scorecard data show teams ratings on how best to support teams during FY03
customer perspective what actions are planned
Customer PerspectiveWhat actions are planned?
  • Work with ORS/ORF teams to ensure all have a complete PMP template that is reviewed by management
  • Conduct ORS Customer Scorecard assessment after the Performance Management conference
    • Gauge effectiveness of support provided during FY03
    • Solicit ideas for improvement
    • Use data for formulate methodology/support for FY04
conclusions from pmp
Conclusions from PMP
  • List major findings from your PMP
  • List any improvements achieved
  • Highlight initiatives for FY04
appendix
Appendix
  • List what you have included in your Appendix:

Page 2 of template

Customer Perspective

C2a: List Name of Measure……………………………………………

C2b: List Name of Measure…………………………………………….

C2c: List Name of Measure…………………………………………….

Internal Business Process Perspective

IB1a: List Name of Measure…………………………………………….

IB1b: List Name of Measure…………………………………………….

IB3a: List Name of Measure…………………………………………….

Learning and Growth Perspective

LG1b: List Name of Measure…………………………………………….

LG2a: List Name of Measure…………………………………………….

Financial Perspective

F1a: List Name of Measure…………………………………………….

F2a: List Name of Measure…………………………………………….

F3a: List Name of Measure…………………………………………….

C4a: List Name of Measure…………………………………………….

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