Mobile telecommunication by nadine mouali part ii
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Mobile Telecommunication By Nadine Mouali Part II. Agenda. 1. IT systems in a telecom environment 2. What Happens Before the Activation Sim and number management Pre-provisioning 3. The Activation Process Post-pay Pre-pay 4. The Post activation business processes 5. Conclusion

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Mobile telecommunication by nadine mouali part ii

Mobile TelecommunicationBy Nadine MoualiPart II


Agenda

  • 1. IT systems in a telecom environment

  • 2. What Happens Before the Activation

    • Sim and number management

    • Pre-provisioning

  • 3. The Activation Process

    • Post-pay

    • Pre-pay

  • 4. The Post activation business processes

  • 5. Conclusion

  • 6. Questions






  • Means of

    Activation

    Call Centre

    Queue

    Dealer - defined No

    Queue

    Customer -Mobile

    IVR

    CMS

    Customer - Fixed No

    CSS

    Kapitol

    French

    Dutch

    English

    Select

    Language

    IMEI

    PPAS

    CSIM

    Activation

    Customer Infor

    Prospect Infor

    Contact

    Reason

    Kapitol

    Graydon

    External

    Centre

    Preventel

    Activation Process - Close-up



    A World of

    Thanks

    For your attention


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