WIKI MASTERS

1. WIKI MASTERS Wikis and Shared Knowledge Repositories

2. Team Members • Amjad Al Azzam • Paul Campbell • Sultan Alyahya • Syed Ahmeduddin • Ziad Alzughaibi

3. Agenda • Intro to Wikis • Selection Process • Use Cases • Conclusion • Q/A

4. What is a WIKI ? • According to Wikipedia: • Wiki is a Hawaiian word for "fast". • It can be expanded as "What I Know Is". • “A wiki is a page or collection of Web pages designed to enable anyone who accesses it to contribute or modify content, using a simplified markup language”. • “A Wiki is a collaborative Web application”

5. Features & Characteristics • Main Characteristics • Open: Any user can see, create, edit and add content within the wiki Web site. • Progressive: The size of the content can be evolved as long as it is used. • Interrelationship: Entries can cite other entries.

6. Features & Characteristics • Unique features • Easy to use • Free or Cheap subscription • E-mail Notifications and RSS feeds • Security tools such as password, Access Control List, Blacklist, CAPTCHA • Attachments: Files, Pictures, Media files. • Varieties: Hosting vs. download – Internal vs. External

7. Wiki Uses • There are three main uses for wikis: 1- To collaborate 2- To organize information 3- To share that information

8. Wiki Uses (Cont..)‏ • Enterprises Uses: • To collaborate on developing content or documents. • To maintain a knowledge base for information. • Project Management.

9. Wiki Uses (Cont..)‏ • Personal Uses: • Organizing personal information and files such as • To-do lists, contact information, appointments • Various types of lists, notes, codes • Frequently referenced documents or files • Making content available on your home network • Publishing personal information on the Internet • Secured: Personal access to information from any PC • Public: Share/collaborate with friends/family

10. Wiki Uses (Cont..)‏ • Educational Uses: • Sharing knowledge • Exchanging thoughts • Engaging in on-going discussions • Posting assignments and tracking progress • Communicating effectively

11. Wiki Uses (Cont..)‏ • Special Interest and Community Uses: • Building communities of users that have the same interest • Sharing ideas, information, and knowledge

12. Wiki – Which one to pick?

13. Evaluation Matrix

14. Important Dimensions • Domain • Internal • Easier to manage and secure the site through company standards and policies. Gives the wiki more of a personality of the company. • External • Open to the public, where web users can view, modify, add to the site. • This gives the wiki its own personality and larger share of the knowledge as more users have access to it.

15. Important Dimensions (cont.) • Purpose • Personal or Small Group • Corporate or Large Organization • Academic and Educational • Security • Authentication, Access Control, Blacklists, CAPTCHA • SSL Encryption • Delayed Indexing

16. Wiki Selection Process • Other Significant Features/Dimensions • Cost: License fee / Free and Open source • Hosting Features • System Requirements, Data storage types supported • Support • Special Features: Section Editing, WYSIWYG Editing • Statistics :Recent Changes , Wanted Pages, Most/Least Popular , Recent Visitors ,…

17. Wiki Selection Process (Cont.) • Evaluation Matrix ToolsEvaluation

18. Wiki Matrix Web Site • An easy way to compare different Wiki tools. • Three simple steps: • Go to http://www.wikimatrix.org/ • Select the wikis you want to compare ,for example : MediWiki, Zoho Wiki, PBWiki • Press the “compare” button..

21. Use Case #1 FINDINGTRUTH.COM Visionary seeks partners to build a new world • Group Size: 1 to (the sky is the limit) • Company location: The Cloud • Goals: Develop a concept for a non-profit service organization • A ubiquitous source for truth Gene

22. FINDINGTRUTH.COM Description • Imagine this: • Blend: Wikipedia, Snopes, Google Search, YouTube • Add: Certification labeling for authors and content • Tools: to understand, reference, and use truth • Channels: Web, email, RSS, TV, Print • Gene needs: • A repository to save and organize research • Build a business plan • Engage and collaborate with like-minded people

23. FINDING TRUTH.COM Required Features Must Have Nice to Have • Publicly hosted • Secured content and access • Moderate storage capacity • Version management • Easy to use • File attachments • Initially free • Scalable • Conflict handling • Section editing • Mobile friendly • Search capability • Blogs/Forums • Footnotes/quoting • Email notification • Delayed indexing

24. FINDING TRUTH.COM Products Considered

25. FINDING TRUTH.COM Product Chosen • The winner is: WetPaint

26. USE CASE 2 Medical Care Supply Providing Better Health Care to Patients

27. MEDICAL CARE SUPPLY Business Description • Group size: 5,306 employees • Head Quarter Location: San Diego, CA • Goals: • Making health care safer and more productive • Provide excellent customer service • Technical Support Department

28. MEDICAL CARE SUPPLY Required Features Must Have Nice to Have • Ability to share files • Controlled access (login/pass) • Ability to encrypt files • Read-only for files • Hosted Service • Organize/sort information • Email notification

29. MEDICAL CARE SUPPLY Products Considered

30. MEDICAL CARE SUPPLY Product Chosen • Providing Better Technical Support • The winner is: ClearWiki • Page Revision • Most Lead/Popular Pages • Recent Visitors • Recent Changes

31. Conclusion • Wikis are a great form of knowledge repositories. • Can service individuals, groups, enterprise • Many great free or low cost solutions • Lower maintenance cost than alternatives • Easy to learn and use • Many types of solutions are available for a variety of needs.

32. Q/A Questions ?

33. Sources • http://en.wikipedia.org/wiki/Wiki • http://en.wikipedia.org/wiki/Wiki_(disambiguation • http://ssad.bowdoin.edu:8668/space/Characteristics+of+a+Wiki