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Knowledge Management Systems

Knowledge Management Systems. Schedule Discuss Small Pieces, Loosely Joined Readings Discussion RSS Reader review Book Report selection Dates for Topic Reports. Working Knowledge review. What are your conclusions about this book? How can you use the ideas in the book? For classwork

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Knowledge Management Systems

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  1. Knowledge Management Systems • Schedule • Discuss Small Pieces, Loosely Joined • Readings Discussion • RSS Reader review • Book Report selection • Dates for Topic Reports

  2. Working Knowledge review • What are your conclusions about this book? • How can you use the ideas in the book? • For classwork • Outside the iSchool • What are some key points to remember? • Organizational Culture • Information Technology • Measurement

  3. Small Pieces, Loosely Joined • How does information technology affect your view of the world? • How does it shape your relationships with others? • What implications are there for Knowledge Work? • Do you agree with Weinberger’s findings & ideas? • Is it A New World?

  4. A New World • “The Web has sent a jolt through our culture, zapping our economy, our ideas about sharing creative works, and possibly even institutions” (p 8) • Is it about speed, reach or a coincidence of technology, a lack of rules? • Is this new world simply a mirror that reflects us as individuals & groups in a new way?

  5. Space • Does the Web expand your reach or is it a different place altogether? • Different norms • Culture more or less apparent? • Is the main element of this new space the document? • What about the individual? • Are documents a different type of meritocracy? • “Without links there is no Web” p54 • Is the loosely joined is more important than the parts? • Are links too loosely joined or are they part of the tacit knowledge of the Web (& how people work together)? • Is it fair to use the metaphor of Space? • Portals as something you pass through, not stay at. P55 • Where is your home space(s)?

  6. Time • Is the primary power of the Web asynchronous communication? • Another view of time: are we spending aggregately more time to get the same things done? • More? Less? A Different type of Work? • What does “time spent at work” mean now? • Is real-time interaction better than asynchronous interaction? • Why the popularity of chat rooms, instant messaging & mobile phones? • More time editing documents than creating them? • Is technology causing a general quickening of our pace?

  7. Perfection - Loosely Joined • How fortuitous are the accidental encounters with people & information? • Opening a conversation can be easy, and doesn’t have to be perfect. • Tools on the Web aren’t perfect • People still will work with a broken tool in comparison to not having it. • Is the Web broken on purpose? P 79 • Are people “broken” the same? • “Good enough” and “It works for me”

  8. Perfection & Tools • How difficult is it to support imperfect work with logical tools (& systems)? • Do centralized (top-down, logical) power and efficiency go hand in hand? P 80 • The larger the system is, the more control required • Does larger always mean more complex? • How does management work in the extremes of these worlds? • In between? • Reactive, not proactive?

  9. Togetherness • Is the Web what we were waiting on? • A logical extension of political philosophy? • Democracy? • Aristocracy? • (Intellectual) Capitalism? • A logical result of technology? • Metcalfe’s Law - The Network effect p105 • Utility grows as the network does • Measurable • Reed’s Law - More potential groups • Larger numbers of people = more potential (overlapping, changing) groups • Higher chance there will be a community or subculture for you

  10. Matter & Hope • Do atoms count anymore? • Negroponte and bits • Culture quickened by virtual relationships • Sharing is easier in an digital network? • Amazon reviews++ • Easier to share opinion over fact? • Is this the metadata of the Web? • Culture is the tacit knowledge at work? • “A culture’s excitement about the Web is directly proportional to that culture’s alienation from its everyday experience.” p 180 • Implications for organizational (sub)cultures?

  11. Web & Real World? • What are the ways that these two worlds combine? • Are they really different? • Is the means affecting the ends? • Is the medium affecting each’s uses & people’s preferences for either? • Is this technology neutral? • An opportunity for communication • An opportunity for re-engineering (both good & bad)

  12. Questions to Consider • What is KM? • What Does KM Provide? • Personal • Organizational • Best Approaches for KM? • Is KM a process? • Who Does KM? • Contexts: • Culture • Environment • Change • Cooperation

  13. RSS Reading and Blogging • Signed up? • Understand how to post? • What to post about • Class work posts

  14. Book Report Selections • Everyone? • Suggestions? • Let’s hear your choices

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