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Management Information Systems ( MBA 642 )

Management Information Systems ( MBA 642 ). UCC Executive MBA Programme 2003 /2204. Fergal Carton Dept. Accounting, Finance and Information Systems. Agenda change. Week 3 : Overview of Information Systems Week 4 : Enterprise Wide Applications Week 5 : Inter-organisational systems (IOS)

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Management Information Systems ( MBA 642 )

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  1. Management Information Systems (MBA 642) UCC Executive MBA Programme 2003 /2204 Fergal Carton Dept. Accounting, Finance and Information Systems

  2. Agenda change • Week 3 : Overview of Information Systems • Week 4 : Enterprise Wide Applications • Week 5 : Inter-organisational systems (IOS) • Week 6 : • Internet session Lab B.05 • Trends in MIS, current issues • Week 7 : Managing IS developments • Week 8 : Knowledge management MBA 642 / BIS Foundation

  3. Requests • Hands-on internet session : • Friday 21st Feb 9.00 – 10.00 in lab B.05 • Glossary of terms • Costing exercise : total cost of ownership • Security (Internal / External) • Comparison of main ERP packages • Technical architecture : hardware & networks • Schwabb example : HR applications • Email ethics (netiquette?) MBA 642 / BIS Foundation

  4. Glossary of terms • http://whatis.techtarget.com/ • http://www.asu.edu/it/fyi/menus/acronyms.html • http://cic.vtt.fi/links/acronyms.html • http://www.webopedia.com • http://www.geocities.com/ikind_babel/babel/babel.html • http://rn.informatik.uni-kl.de/people/thees/acronyms.html MBA 642 / BIS Foundation

  5. Total cost of ownership • Outlay : • FTE’s (internal / external) • Hardware • Software • User time • Hidden costs • Installation & Maintenance • Training • Support • Connectivity MBA 642 / BIS Foundation

  6. Hardware • PC € • PC 941 • 512 Mb RAM 120 • 250Mb Iomega Zip drive 90 • 40 Gb hard drive 30 • DVI Video Card for Flat Panels 20 • 15” Flat panel monitor 350 • Read & Write CD drive 130 • Network cable 15 • 56.6k Internmal modem 40 • Epson Printer + Cable 235 • TOTAL1,971 MBA 642 / BIS Foundation

  7. Software • In addition to software on Dell PC € • Windows 2000 60 • Symantec Norton Anti-virus 35 • Development related software • Microsoft Visual Studio .NET Enteprise 1,249 • Microsoft Access (bundled) • Microsoft Front Page 2002 252 • TOTAL1,596 MBA 642 / BIS Foundation

  8. User time • User involvement per stage of project FTE • Analysis 3 • Design 1 • Development 0 • Test 1.5 • Training 2 • Implementation (eg. Conversion) 1.5 • TOTAL 9 days MBA 642 / BIS Foundation

  9. Calculating internal costs • Take basic salary (eg. € 20k) • Double it to get employer cost (eg. € 40k) • Divide by no. of working days in year (260) • Daily cost 40k/260 = € 154 per day MBA 642 / BIS Foundation

  10. Calculating external costs • Take basic contractor rate (eg. €40 / hour) • Convert to daily rate (eg. €40 x 8 = €320) • Consultant rates may range € 500 – 2,000 / day MBA 642 / BIS Foundation

  11. Installation and Maintenance • Maintenance & technical support € • 3 Year (4hr) Same Business Day On-Site 156 • Client Gold technical support (3 yrs) 69 • Installation • PC Installation & Data Transfer 213 • TOTAL438 MBA 642 / BIS Foundation

  12. Hidden costs (FTE) • Training FTE • Training 2 • Training material preparation 4 • System documentation production 5 • TOTAL 11 days NB. Assumption is that training is on-site at client MBA 642 / BIS Foundation

  13. External training costs • Take average training rate (eg. € 500 / day) • Multiply by number of days required • Include travel, accomodation and expenses • Allow for refresh training MBA 642 / BIS Foundation

  14. Hidden costs (FTE) • User support FTE • User support for queries 1 day / week • TOTAL Year 50 days NB. Assumption is that training is on-site at client MBA 642 / BIS Foundation

  15. Total costs (FTE) • Costs FTE • Development 30 • Training 11 • User time 9 • Support 50 • TOTAL Cost 100 days • @ €150 per day = €15,000 MBA 642 / BIS Foundation

  16. Connectivity costs • Routers • Citrix servers • Connection to internet • Any infrastructure costs related to project • Classed as “operational / running costs” MBA 642 / BIS Foundation

  17. Total project costs • Total Project Cost € • Hardware 1,971 • Software 1,596 • FTE 15,000 • TOTAL Project Cost € 18,567 80% MBA 642 / BIS Foundation

  18. ERP is like building a new house All Homes Provide A roof over your head A floor under your feet A lock on the door Electricity, water, sewer MBA 642 / BIS Foundation

  19. There’s what you are sold … A starter home Uses standard blue prints Can be built with generic skills Requires much compromise Doesn’t have unique features Is very similar to the next house Is generic in style and function MBA 642 / BIS Foundation

  20. & what you want Picture A starter home Uses standard blue prints Can be built with generic skills Requires much compromise Doesn’t have unique features Is very similar to the next house Is generic in style and function Your dream home Architect develops a custom plan Requires skilled craftsman Requires little compromise Is unique where you value it Is like no other house The style and function are specific MBA 642 / BIS Foundation

  21. So! • You may not need or be able to afford your dream house, but . . . • You should know how a dream house is built • You should see where architects add value • Understand what you require that is unique • Understand the value of good planning and skilled craftsman MBA 642 / BIS Foundation

  22. Human Resource Management & e-Business Systems • Web-based human resource management systems are: • Revolutionizing the provision and access of HR services to a company’s employees. • Freeing HR professionals from performing mundane tasks. Allows for more time to be spent concentrate on strategic HR business related tasks. MBA 642 / BIS Foundation

  23. Charles Schwab’s HR Intranet • Provides 23,000 employees with access to detailed information about benefits, training, computer support, and other company information. MBA 642 / BIS Foundation

  24. “Schweb” - Technology • Managers have access to online access to accurate information about employees. • Online directory is easier to update & maintain. • Employees have more personalized information about themselves, their roles, and the organization. • Employees can find information faster, enables them to serve customers faster and more effectively. MBA 642 / BIS Foundation

  25. Some “Schweb” – Applications • Learning Intranet • eTimesheets • Benefit forms (eForms) MBA 642 / BIS Foundation

  26. OneWorkplace: Web-based HR • Benefits of using the Web-based HR applications was a reduction in their administrative workloads by about 65 percent. • More time could be spent on proactive tasks, such as developing training profiles for each position in the organization. • Major reductions in the amount of paperwork HR personnel had to process for employees. MBA 642 / BIS Foundation

  27. Genalytics: Web-based HR • Better control on vacation time entitlements and usage (eBenefits’ VirtualHR service). • Saved time, effort, and money by eliminating the incidences of overpayments on vacation entitlements. MBA 642 / BIS Foundation

  28. BuildNet: Web-based HR • Better control and updating on key employee milestones such as promotions, raises, etc. (NuView Systems’ MyHRIS) • Saved time and effort in tracking employees to get the paper process completed. MBA 642 / BIS Foundation

  29. Net-iquette • Would you say it to the person's face? • … in front of a bunch of people (cc)? • … behind their back to another bunch of people (bcc)? • Use it or lose it, don’t just forward on … • A sent email does not imply closure • File important stuff (and Sent mails) MBA 642 / BIS Foundation

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