This presentation is the property of its rightful owner.
Sponsored Links
1 / 16

МАСТЕР - КЛАСС PowerPoint PPT Presentation


  • 138 Views
  • Uploaded on
  • Presentation posted in: General

« Никогда не надо усложнять действительно простых вещей » Тадао Ямагучи «Путь торговли». МАСТЕР - КЛАСС. Создание сервис-каталога. Белоусов Максим Президент Санкт-Петербургского клуба ИТ-директоров “ SPb CIO Club ”. ФИО: БЕЛОУСОВ МАКСИМ Образование: высшее 2

Download Presentation

МАСТЕР - КЛАСС

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


5657328

-

-

- -

SPb CIO Club


07 06 72

:

: 2

  • :

  • -

  • :

  • SPb CIO Club

  • Vice-President IAC

07.06.72

- 2006

1 2007

iTOP-15 CIO .

70 , -.

2010 Hubners WhoisWho.

IT-2011 .

:

CIO. 50 .

CIO.


5657328

, , , ,

    • ,

    • ,

-


5657328

-

  • ():

    • -

  • SLA:


5657328

,

  • -

  • :

    • ?

    • -?

  • -

    ,


5657328

-

    • 1 : - -

      • ( )

    • 2 : - SLA

      • -

    • 3 : -

    • -


5657328

-

  • :

    • -

  • as is


5657328

...

  • -

  • -


5657328

,

  • , Service , -.

  • , .

  • , ( ), .

  • ..

    .


5657328

( )

.

  • ,

  • ,

  • ,

  • ,


5657328

  • -

  • :

    • ,

  • :

  • -

  • :

  • :

  • :

  • :

  • -

  • ,

  • Doors ()

  • ()

  • (-)


5657328

  • ()

  • ()

    • - (Service Desk)

    • -

  • -

  • AD ( )

  • DB ( -)

  • (, , )

  • :

    • (, )


5657328

  • :

    • FAQ

  • -

    • , ..


5657328

.

  • FAQ


5657328

,

  • -

  • KPI

  • -

  • (knowledge management & on-line Help for users)


5657328

, , ,

?

, .

, CIO

?

E-mail: [email protected]


  • Login