MyFloridaMarketPlace

1. MyFloridaMarketPlace MyFloridaMarketPlace Change Review Board November 13, 2007

2. Agenda • Welcome / Introduction • Items in need of a Vote! • Refreshing of Buyer Training Environment • SIR 373- Language to be included when the customer submits a change order • Amending escalation dates from 7 and 14 “business” days to 5 and 10 “business” days • Failed Purchase Order Process • Enhanced Operational Reporting Update • Change Requests • CRB Going Forward • Wrap-Up!

3. Next Speaker Debbie Gries, Process Management Team

4. Agenda • Welcome / Introduction • Items in need of a Vote! • Refreshing of Buyer Training Environment • SIR 373- Language to be included when the customer submits a change order • Amending escalation dates from 7 and 14 “business” days to 5 and 10 “business” days • Failed Purchase Order Process • Enhanced Operational Reporting Update • Change Requests • CRB Going Forward • Wrap-Up!

5. Refreshing of Buyer Training Decision to be made: To determine the frequency to refresh all users and all transactions in the training environment. The last refresh included not only all current coding but was a full refresh of users and transactions. Keeping in mind that as agencies build their training tools (including “test” users), when a full refresh is done, all of the test users are removed from the training environment and the refresh is a replicate of the Production environment. Therefore, the CRB will be asked to vote for a quarterly or semi-annual refresh of this data. Currently, the coding with Buyer releases to SIRs (System Investigation Requests) and ODUs (Operational Data Updates, e.g. changes to workflow, adding a Central Receiver, etc.) get put in to the training environment the day after the release and/or when the ODU goes into Production. • Option #1: • Refresh all users and transactions on a quarterly basis • Option #2: • Refresh all users and transactions on a semi-annual basis • VOTE: Option 1 / Option 2 CRB Voted Option #1

6. Amending escalation dates from 7 and 14 “business” days to 5 and 10 “business” days Issue: The task to send an e-mail is at 7 business days and escalate to the “supervisor” is at 14 business days which can lead to a total of 21 calendar days. No notifications or escalations occur on the weekend. • Option #1: • Leave escalation time frames as they are: 7 and 14 business days, respectively • Option #2: • Amend the escalation time frames to be: 5 and 10 business days, respectively • VOTE: Option 1 / Option 2 CRB Voted Option #2

7. SIR 373- Language to be included when the customer submits a change order • SIR 373 description:  • If a line item on the purchase order has been totally paid out and therefore closed in FLAIR, the change order will go through but will not update any of the paid out lines in FLAIR • This is because the change order is only allowed to go through because of a DNP (do not process) status on the paid out line • Considerations • Should the user fail to contact their Purchasing and/or Finance and Accounting office for assistance, they could still make a change to the paid out line, but that line will not be updated in FLAIR • If the user creates a new line (which will be a recommendation we suggest is implemented) then all appropriate encumbrances, minus the paid out line, will go to FLAIR to be updated.  • The resolution to SIR 373 is a business process only, i.e. a warning message will be displayed, in red text, when the change request is submitted.  Options are shown on the following page.

8. SIR 373- Language to be included when the customer submits a change order Recommended Warning messages:  • Option #1: • "You have requested changes to a Requisition with an encumbered line item that has been closed in FLAIR. Proceeding will result in your encumbrance in FLAIR not being recorded. Click cancel to return to your changes and contact your local F & A or Purchasing Office for assistance.“ • Option #2: • “You have requested changes to a Requisition with an encumbered line item whose encumbered dollars has been totally spent and therefore has been closed in FLAIR. Any additional encumbrance is not allowed.  Please contact your local F & A or Purchasing Office for assistance before proceeding.  Click cancel to return and review your changes.“ • Option #3 (developed during the CRB): • Please contact your local F & A or Purchasing Office for assistance before proceeding. You have requested changes to a Requisition with an encumbered line item whose encumbered dollars has been totally spent and therefore has been closed in FLAIR.   Click cancel to return and review your changes.“ • VOTE: Option 1 / Option 2/ Option 3 CRB Voted Option #3

9. Failed Purchase Order Process • The MFMP team revised the Failed Purchase Orders process including the development of a twice weekly Failed Purchase Order report • The report is intended to assist agencies in knowing what POs failed, when, why, if the PO was successfully sent and if the agency needs to take any action • The report is inclusive of all agencies, and is sent via e-mail each Tuesday and Friday • The report is provided as a zipped Excel file and can be sorted by your specific agency name, preparer (submitted by), order # and/or vendor name • The report will be sent to the agency liaisons only • The CRB was asked to provide a response on three action items and responses are as shown on the following pages

10. Failed Purchase Order Process • Question #1: Does the frequency of the report meet your needs?  • All agencies who responded stated: YES • Question #2: Is the data provided useful and easily understood?  • All agencies who responded stated: YES, HOWEVER, additional changes requested to the report are as follows: • The heading of column C should read:  “Purchase Order Number” with the DO number only; • There should be another column with the heading “Attachments” with either a Y or N to indicate whether there are attachments;  • Another column should be inserted that displays only the PUI number, and there should be a column next to the Preparer column that lists the On Behalf Of user • Response: At this time, this additional request is not possible due to the limitations we have from the reporting system this information is manually being gathered from (Pivotal)

11. Failed Purchase Order Process • Question #3: The e-mail notification from the CSD is going to the preparer and the agency liaison.  Is this sufficient?  Or does the notification need to go to the Preparer, OBO and the agency liaison? PLEASE NOTE: the question was only regarding the e-mail notification and not the dissemination of the report. Due to the manual process of the report, it will continue to be sent via e-mail to the agency liaisons only. • (Option 1) DC and DOT: The e-mail notification should be sent to the Preparer and the On Behalf Of. The agency liaison(s) should be copied. • (Option 2) DFS, DOR, HSMV: The Preparer, On Behalf Of and the Agency Liaison be notified when a purchase order fails. • DJJ: Failed order information should be sent to the OBO as well as the preparer/requester. • DOH: The preparer needs to be notified via email, not the agency liaison also.  • VOTE: Option 1 / Option 2 CRB Voted Option #1

12. Failed Purchase Order Process • Additional questions raised during this request were as follows: Question: It is important that any attachments of the DO are forwarded to the vendor in the event the DO fails. Does MFMP handle this or would this be a responsibility of DFS? Response: When Purchase Orders fail and the agency is notified by the CSD (BuyerHelp) that attachments are included, the agency is then responsible for sending any attachments to the vendor. Question: I have noticed that PO/DO keeps being used on reports/memos/e-mails. What is the official terminology, because DFS uses “DO” and this may be confusing to first time users. Please clarify. Response: DO is the abbreviation for Direct Order which is a terminology used within ARIBA. The order is still a Purchase Order to the vendor.

13. Next Speaker Rachael Lieblick, Process Management Team

14. Agenda • Welcome / Introduction • Items in need of a Vote! • Refreshing of Buyer Training Environment • SIR 373- Language to be included when the customer submits a change order • Amending escalation dates from 7 and 14 “business” days to 5 and 10 “business” days • Failed Purchase Order Process • Enhanced Operational Reporting Update • Change Requests • CRB Going Forward • Wrap-Up!

15. Enhanced Operational Reporting • As a continuous improvement objective, the project is looking at enhancing operational reporting capability • Operational Reporting Group comprised of agencies from the CRB has met twice • Group reviewed current reporting tools available and discussed gaps: • Recommended to make updates to a few existing reports. • Invoice Reconciliation Report • FLAIR Voucher Summary • Payments Completed in FLAIR • Outstanding Encumbrance Report • All Outstanding Encumbrance Report • Recommended a new report • Payment History • Report will include payment history details for all open purchase orders

16. Enhanced Operational Reporting Operational Reporting (Cont.) • Recommended changes to Analysis • Add all accounting fields to Analysis • Recommended changes to System Searches • Increase the number of returned results in system searches • Add additional fields to the display

17. Next Speaker Scott Rainey, MyFloridaMarketPlace Team

18. Agenda • Welcome / Introduction • Items in need of a Vote! • Refreshing of Buyer Training Environment • SIR 373- Language to be included when the customer submits a change order • Amending escalation dates from 7 and 14 “business” days to 5 and 10 “business” days • Failed Purchase Order Process • Enhanced Operational Reporting Update • Change Requests • CRB Going Forward • Wrap-Up!

19. MFMP Short Term Focus - Functional Improvements • ~77 Change Requests exist as of mid October • Based on previous recommendations and current situation, 8 Change Requests (CRs) have been identified for strategic priority (next slide) • Short term stakeholder focus for functional improvements (October ’07 – March ’08) • Agency • Fix outstanding Buyer SIR (~105 as of 11/6/07) • Continue Operational Reporting efforts • Administrative clean up of Change Requests • Select functional CR for 2Q08 (April – July) • Enhance FLAIR-MFMP interface to allow Level II access for DOAH and FSDB • Office of Supplier Diversity • Enhance CMBE/MBE functionality • Vendors • Improve Billing and Collection system

20. High Priority Change Requests

21. Agenda • Welcome / Introduction • Items in need of a Vote! • Refreshing of Buyer Training Environment • SIR 373- Language to be included when the customer submits a change order • Amending escalation dates from 7 and 14 “business” days to 5 and 10 “business days” • Failed Purchase Order Process • Enhanced Operational Reporting Update • Change Requests • CRB Going Forward • Wrap-Up!

22. Agenda • Welcome / Introduction • Items in need of a Vote! • Refreshing of Buyer Training Environment • SIR 373- Language to be included when the customer submits a change order • Amending escalation dates from 7 and 14 “business” days to 5 and 10 “business days” • Failed Purchase Order Process • Enhanced Operational Reporting Update • Change Requests • CRB Going Forward • Wrap-Up!