Cahf independent owners symposium know the nos some things just never change
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CAHF Independent Owners Symposium “Know the NOs” Some Things Just Never Change. May 1, 2012 John R. Mastrocola Administrator, Newport Nursing & Rehabilitation Center. Know Your Residents!. It is the center of all we do! Starts with the Admission Process.

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CAHF Independent Owners Symposium “Know the NOs” Some Things Just Never Change

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CAHF Independent Owners Symposium“Know the NOs”Some Things Just Never Change

May 1, 2012

John R. Mastrocola

Administrator, Newport Nursing & Rehabilitation Center

JRM 5-12


Know Your Residents!

It is the center of all we do!

Starts with the Admission Process.

BE ACTIVE IN YOUR ADMISSION PROCESS! Celebrate their success!

Improves:

  • Care

  • Risk Management

  • Teambuilding/Morale

  • Accounts Receivable

JRM 5-12


How Do We Know Our Residents Better?

Some tools to accomplish this include:

  • Active/Throughout Admission Process

  • Varied working hours, meet their Families, Friends and Visitors

  • Rounds, Rounds and More Quality Rounds

    • Schedule your rounds, different focuses at different times.

  • Develop Face Sheet Book – Keep It Current!

  • MOD Program/Weekend and Evening coverage

  • More Rounds.

JRM 5-12


Know Your Staff!

This is where the Care begins & ends. Ensure our people know they are appreciated!

Improves:

  • Teamwork/Morale

  • Care

  • Risk Management

  • Retention

  • Communications

  • Celebrate Success

JRM 5-12


Where Do We Start In Staff Knowledge?

Some quick tools for success include:

  • Pass out the Paychecks

  • All-Staff Meetings

  • All-Shift visits

  • Call-Light Spot check

  • Rounds, Rounds and more Rounds

  • Always Say “Thank You” when you witness outstanding effort.

JRM 5-12


Know Your Physicians!

The Advantages are endless.

  • Better Quality Care

  • Communications

  • Building Trust

  • Reducing Readmissions

  • Recruiting Staff

  • Increasing Inquiries

  • Mitigate Potential Concerns

JRM 5-12


Some Thoughts on Improving Physician Relationships.

  • All Physician contacts should be professional, be at your best!

  • Come out and see every physician visiting residents in your facility

  • Take a resident to a Doctor’s appointment

  • Pick-up Docs “On-Hold”

  • Make each physicians visit serve a purpose

    • Customer Service Survey

    • Industry News

JRM 5-12


Know Your Community/Competitors

  • Who is doing what?

  • Where is the talent?

  • What are competitive rates?

  • Who do we want “selling us”?

  • Secret Shop your market.

    “BEAT THEM TO THE PUNCH”

JRM 5-12


Know Yourself

You must know and understand your strengths and weaknesses, how else can you build a strong team around you?

Tools For Success:

  • How You Dress

  • Hours You Keep

JRM 5-12


LOVE FOR OUR WORK IS THE KEY TO WHAT WE CAN ACHEIVE!

Remember, you can only withdraw what you have deposited!

Be a student of your game. Be well read and KNOWN as a subject matter expert!

JRM 5-12


“THE NOs”

Pitfalls to avoid at all costs

  • No Procrastination

  • Problems do not go away with time, unless they are acted on…promptly and satisfactorily.

  • Be Proactive!

  • Work as a TEAM.

JRM 5-12


NO Delegation of tasks you should be extremely involved with!

Accident & Incident Reports

Abuse Prevention Coordination

Personnel Disciplinary Actions

Review of Quality Indicators, specifically skin and weight variance reports

“THE NOs”

JRM 5-12


“THE NOs”

  • No Long Meetings

  • Be Prepared

  • Be Timely

  • Involve only the key players

JRM 5-12


“THE NOs”

No Free Lunches

Take charge and run your business each and everyday.

Is it a “Black Day” or a “Red Day”?

What are you doing to turn those Red Days Black?

YOU CAN MAKE A DIFFERENCE!

JRM 5-12


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