NetVersant Service Offering

2. NetVersant Service Offering • Messaging Division • All employees with 15+ years in voicemail • Ex-Octel applications specialist, technicians, trainers, database • PBX Division • Nortel Elite Partner • Avaya Platinum Partner • Nationwide • Cabling, Wireless and Security

3. California State University East Bay • 48 Ports CallXpress • Intecom Integration • Intense Call Processing • Reasons for Procurement • NetVersant Responsiveness • VOIP Integration Options • Unified Messaging Options

4. Market Insight • Three key technology decisions: • How and when should enterprise deploy IP telephony? • How and when should enterprise replace legacy applications? • How and when should enterprise deploy UC applications? • Consider these decisions separately to avoid ending up with great infrastructure and inadequate applications in the long term

5. Higher Education Profile • PBX • Significant TDM deployment / Partial IP deployment • Mixed vendor environment • Voice Messaging / Call Processing • 10-year+ technology • TDM only • Not data friendly, limited upgrade path • Extensive call processing applications • Call processing varies by department / school • Groupware • Multiple email environments • Disparate clients • Blend of PC’s and MAC’s • Increasing importance

6. Critical Factors for Messaging Migration • Extensive legacy call processing requirements • Automated attendant menus • Day, hour, departments, tenants, levels, etc. • Voice forms, questionnaires • Personal menus • Speech recognition • Find me / follow me • Interactive voice response • Fax library

7. Critical Factors for Messaging Migration • PBX/switching infrastructure • Support for different switch types • Support for multiple, simultaneous switch integration • IP and TDM • Transitional IP deployment strategy

8. VOIP Call Server CallXpress Voice & Unified Dual Integration Legacy PBX/Centrex Legacy Voice Mail Simultaneous Integration

9. Critical Factors for Messaging Migration • Unified Messaging architecture • UM message retention issues: storage, compliance and confidentiality • Multiple, disparate and evolving email clients and stores • Ala carte feature delivery for different segments of workforce & student population • Virtual desktop to maximize mobility • Functionality when email fails

10. Store voice mail on CallXpress or Email Server System-wide setting Class of Service Setting Individual Mailbox Setting Unified Messaging Options Voice Mail Only Voice Mail Stored on EMail Server Voice Mail Stored on CallXpress & Accessed via EMail Client

11. Outlook Integration for Faculty & Staff

12. .Mac Support for Faculty, Staff & Students

13. Web Only Interface for Students • Web Only • No desktop software required • Easy to deploy for students

14. “What would youlike to do?” Mobility Call Back Check Voice Mail • Send E-mail • Forward E-mail • Create E-mail Check E-mail • Enable Locate • Disable Virtual Extension • Do Not Disturb Change Options Employee • Forward • Print Check Fax • Ring • Call • Dial • Check Appt.’s • Schedule Appt.’s Make Calls Manage Your Calendar

15. Critical Factors for Messaging Migration • IT Flexibility • User retraining • Commands • Dial plan • Single point of administration • Centralized administration • Data network initiatives compatibility • Single or multiple domains • Directory schema - extensions • Security • Backup and archive initiatives

16. Emulation Reduces User Training Costs

17. Customizable Call Processing Define actions via GUI

18. Active Directory Single Point of Administration • .

19. Thank You