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Summary User Support Training & Education

Summary User Support Training & Education. Participants. User Support. Challenge to scale user support New VOs & number of VOs (>150 in EGEE) New users – induction & support New application developers – induction & support New staff VOs should be involved in first-level support

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Summary User Support Training & Education

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  1. SummaryUser SupportTraining & Education

  2. Participants e-IRG Workshop 05.10.2006 "User Support, Training & Education"

  3. User Support • Challenge to scale user support • New VOs & number of VOs (>150 in EGEE) • New users – induction & support • New application developers – induction & support • New staff • VOs should be involved in first-level support • Recommendation to provide information from support to M/W development • Recommend information flow between support and E&T • Recurrent problems seen in support relayed to E&T • E&T identifies areas of complexity • Comprehensive documentation need • For E&T and for users (developers & scientists) e-IRG Workshop 05.10.2006 "User Support, Training & Education"

  4. User Support 2 • Cooperation needed between • National e-Infrastructure support centres • And centres coordinating the federation of support • Consider the value of user lists • For self help support and encouragement • Also wikis? • Extend the scope of support • To all of the e-Infrastructure • E.g. data & information services, web 2.0, collaboration & communication (video-conference) services • Projects and Institutions • Should budget for & provide user support e-IRG Workshop 05.10.2006 "User Support, Training & Education"

  5. Training & Education • Accepted with one change recommendation • Reviewed vision • Identified need for link to computation • Appropriate for application • E.g. Parallel Computation, Scientific Workflows or shared data sources • Anticipate new Education methods • Shared resources per discipline • Exemplars, Exercises & Data • Opportunities to experience collaboration • How do we make it happen in most member states? • Teachers are key people • Support & Educate teachers e-IRG Workshop 05.10.2006 "User Support, Training & Education"

  6. Training & Education • Support for teachers • Shared electronic libraries • Education of teachers • Preparation of a pool of data • Preparation of shared computational models • Well-developed content is essential e-IRG Workshop 05.10.2006 "User Support, Training & Education"

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