Chapter 10, Section 1

1. Chapter 10, Section 1

2. Superior Performance Standards • Thoroughly clean mirrors, ashtrays, telephones, etc. • Thoroughly dust baseboards, dressers, light bulbs, etc. • Neatly make beds • Thoroughly vacuum guestroom carpet • Ensure guestroom electrical and mechanical functions work • Thoroughly clean and sanitize bathrooms • Wash hands after a break • Change apron after a smoke break

3. Report tips of $20 or more per month to the federal government.

4. Section 10.1 Quiz • True/False: When a guest leaves a tip in appreciation of a clean, neat, and inviting guestroom, the attendant who cleaned the room the most days during that guest’s stay should keep the tip. • True/False: According to the many studies, a clean room and public area are the most important factors in determining whether guests will return to a lodging property.

5. Section 10.1 Quiz 3. Which of the following tasks is not considered a superior performance standard for guestroom attendants? • Changing their apron after every break • Thoroughly cleaning and sanitizing the bathroom • Washing their hands after every break

6. Section 10.1 Quiz 4. Why is the job of guestroom attendant so important to a hotel? • Guests do not want to check into a room that has dirty sheets, damp towels, or a bathroom floor with loose hairs in the corners. • Other department employees do not want clean rooms with dirty sheets, damp towel, or a bathroom floor with loose hairs in the corners. • Managers do not want clean rooms with dirty sheets, damp towels, or a bathroom floor with loose hairs in the corners.

7. Section 10.1 Quiz 5. What is the ultimate goal of a guestroom attendant? • Making sure the property’s public spaces are clean, neatly arranged, and inviting at all times. • Making sure each guestroom’s electrical and mechanical functions are in proper working order • Making sure that guestrooms are clean, neatly arranged, and inviting at all times.