Customer Service and the Banking Industry
This presentation is the property of its rightful owner.
Sponsored Links
1 / 15

Customer Service and the Banking Industry PowerPoint PPT Presentation


  • 51 Views
  • Uploaded on
  • Presentation posted in: General

Customer Service and the Banking Industry. Presented by: Adam Herrera, Thomas Grady and Irma Garcia. Background. AILT Bank in business since 1991 Strictly supports local economy Growth has been substantial since beginning of economic crisis began. S.W.O.T. Analysis. Strengths Weaknesses

Download Presentation

Customer Service and the Banking Industry

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Customer service and the banking industry

Customer Service and the Banking Industry

Presented by: Adam Herrera, Thomas Grady and Irma Garcia


Customer service and the banking industry

Background

  • AILT Bank in business since 1991

  • Strictly supports local economy

  • Growth has been substantial since beginning of economic crisis began.


S w o t analysis

S.W.O.T. Analysis

  • Strengths

  • Weaknesses

  • Opportunities

  • Threats


Customer service and the banking industry

Purpose

  • To Provide excellent customer service

  • Internally and Externally

  • Quality and Efficiency


Customer service and the banking industry

Who is considered a customer?

  • Internal Customers

  • External Customers


Analysis of current position

Analysis of Current Position

  • Communication problems

    Internal

    External

    Critical Issues


Customer service and the banking industry

Issues and Concerns That Need Identifying

  • Marketing

  • Inadequate Training

  • Customer Complaints

  • Customer Trust


Customer service and the banking industry

Look At The Positive Too!

  • Corrective Actions

  • Follow up procedures

  • Listening to the Customer

  • Always willing to conform


Customer service and the banking industry

How To Help The Situation

  • Communication Strategies

  • Key Elements:

ReliabilityAssurance

TangiblesEmpathy

Responsiveness


Customer service and the banking industry

Customer Service is #1 Priority

  • Loss of Customers = Bad News for the Bank

  • Banking is VERY competitive

  • The Golden Rule: The Customer is Always Right!


Challenge

Challenge

  • AILT must remain focused on growing and improving overall operating efficiency and work closely with clients, vendors, and employees.


Recommendations

Recommendations


Conclusion

Conclusion

AILT bank is posed to recapture past customers, retain present customers, and attract new customers.


We should have best of the best customer service

We should have Best of The Best Customer Service

(Commercial)

http://www.youtube.com/watch?v=yoiJo5wKNpE


  • Login