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Improving Connections for the Mobile Worker. Theron Dodson Ascendent Systems August 9. Who Is Ascendent? Ascendent Voice Mobility Suite Provides easy to use, enterprise class voice mobility Integrates with BlackBerry, Smartphones, Home phone, any phone

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Improving Connections for the Mobile Worker

Theron Dodson

Ascendent Systems

August 9


Who Is Ascendent?

  • Ascendent Voice Mobility Suite

    • Provides easy to use, enterprise class voice mobility

    • Integrates with BlackBerry, Smartphones, Home phone, any phone

    • Works with any PBX (TDM/IP) and any network

  • Global 500 customers

    • Executive and Sales Mobility

    • Virtual Office / Telecommuting

    • Manufacturing / Distribution Floor

    • Healthcare

    • Government

  • Significant distribution relationship with Sprint / Nextel


Imagine providing a single voice interface for voice communications
Imagine… Providing a Single Voice Interface for Voice Communications

Calls are answered immediately

Orders are placed on time

Service inquiries are resolved

Conference calls start on timeVoice mail is consolidated in one location

Groups of people are immediately notified

Colleagues are instantly reachable

Collaboration improves

Voice Mobility extends the office phone’s functionality and identity to any device allowing mobile users to be more reachable, responsive and productive from any location.


What is voice mobility
What is Voice Mobility? Communications

  • Voice Mobility: Having continuous and comprehensive access anywhere, anytime and on any device

  • Allowing your mobile professionals to stay connected whether they’ve just walked away from their desk, are working from a remote office, or are on the road


In the enterprise time is money and phone numbers are corporate assets
In the Enterprise, Time is Money and Phone Numbers are Corporate Assets

Business Unit Pain

  • No more hours in the day

  • Rarely at desk

  • Talking live with a colleague is difficult

  • Need to reach team to resolve crisis

  • Coordinating a call takes hours/days

  • Mistakes due to reduced communication

  • Can’t find phone numbers for key employees

  • Too busy to check all voicemail boxes

  • 75% of all calls go to VoiceMail*

  • Customers call ex-employees’ mobile phone numbers

  • Don’t want to reveal cell/home phone number

*Gartner study


The pain you call no answer

Voicemail Corporate Assets

Voicemail

Voicemail

Voicemail

IP PBX

548-695-9658

The Pain – You Call, No Answer

  • Multiple proprietary systems – multiple numbers, voicemails

  • Limited functionality on mobile devices

  • No migration to next generation architectures

  • No Enterprise-wide voice business continuity

Cellular

Corporate PBX

256-985-6857

818-650-8575

Home Office

PSTN

325-474-6586

  • Mobility

  • Limited distribution of number

  • Expensive

  • Less Reliable

  • Functionality

  • Network Identity

  • Highly Reliable

  • Conference, transfer, hold

WIFI


Anywhere, Any Time, Reachability: What Features are Important for the User?

True Mobility – Desk Phone, Cell Phone, Same Phone.

  • Provide users with single number reachability on any phone

  • Simultaneously ring all devices to so users can answer on device most convenient to them

  • Access to all of the productivity features workers are used to on their desk phone (4 digit dialing, call park, call transfer, conferencing, etc.)

    Collaboration

  • Conferencing capabilities – Allow users to quickly and automatically draw individuals or groups into conference calls on an ad-hoc or scheduled basis.

  • Eliminates PINs to remember or outside teleconference services to pay for

    Messaging

  • Voice Mail – All voicemail consolidated in one location

  • Call Extraction – Allow users to extract callers from voicemail

  • Broadcast Notification and Polling – broadcast urgent voice messages to large groups of users and determine who has or has not received the word.

    Ease of Use

  • If it’s too difficult for people use it, they won’t.


What the it department is looking for in voice mobility
What The IT Department Is Looking for In Voice Mobility Important for the User?

  • Device Support

    • Does it work with all devices your users have?

      • Smart Phones, BlackBerry, cell phones, home phone, hotel phone, IP phone, laptop, etc

  • Voice Infrastructure

    • Does it require support of a heterogeneous voice infrastructure?

      • Multi-Vendor PBX

      • IP, traditional TDM, or both

  • Voice Security and Authentication

    • Do you need to ensure access to the voice infrastructure is secure?

      • Authentication of remote phone user

      • Class of service, roles, access

      • Audit & Compliance


How voice mobility solves the pain

Voicemail Important for the User?

How Voice Mobility Solves the Pain

  • One number, one voicemail

  • PBX Identity, functionality, and cost savings extended to all devices

  • Secure wireless voice communications

  • Automatic voice business continuity

519-888-7465

Corporate PBX

Home Office

Cellular

PSTN

IP PBX

Softphone


Secure wireless corporate data and voice with ascendent

Ascendent Important for the User?Voice Mobility Server

  • Core Value PropositionAscendent does for enterprise voice what BlackBerry does for enterprise email.

  • End to end data and voice security

  • Call control (recording, logging…)

  • PBX identity and functionality

Secure Wireless Corporate Data and Voice with Ascendent

Enterprise

Voice

Email/PIM

IM/Presence

Wireless Voice and Data Network

BlackBerry Devices

Applications

Internet

Corporate Firewall

BlackBerryEnterprise Server


Never miss a call
Never Miss a Call Important for the User?

  • Any Device

  • Desk

  • Mobile

  • Hotel Office

  • Home Office

  • Computer

  • Home

  • Add Any Remote Location

  • User Experience

  • Simultaneous Ring

  • One Voicemail Box

  • Deskphone Functionality

  • Get-Me Conferencing and Notification

  • Corporate Caller ID, Even From Mobile Phone

Secure and Authenticated

  • Dramatically improve responsiveness

    • Slash 7 of 10 calls that go to voicemail today

  • Your enterprise phone number is a corporate asset


Customer example large hospital pain
Customer Example: Important for the User?Large Hospital Pain

  • Multiple Devices

  • Multiple Voicemail Boxes

  • On-site Restricted Mobility

  • Inefficient Communications

  • Proprietary Over Priced Handsets

  • Mixed Environment


Customer example large hospital w ascendent
Customer Example: Important for the User?Large Hospital w/Ascendent

  • Carry a Single Device

  • Single Voicemail Box

  • Total Enterprise Voice Mobility, On-Site and Off-Site

  • Quick Collaboration

  • Carrier Agnostic

  • Highly Dynamic Environment

  • Caller ID to All Devices

  • More Efficient Team


What to look for in voice mobility secure authenticated voice everywhere
What to Look For in Voice Mobility? Important for the User?Secure, Authenticated Voice Everywhere

  • Advanced Voice Capabilities

    • Extends the identity and function of the office deskphone (PBX) to any mobile or fixed device

    • Single Number Reach across multiple phones, one voicemail, network independent

    • Voice Business Continuity

    • Easy to use and implement

  • Heterogeneous Voice Infrastructure

    • Multi-Vendor PBX

    • IP or traditional TDM

    • All phones: Desk, Mobile, Home, PC, Hotel Office

  • Voice Security and Authentication

    • Authentication of remote phone user

    • Class of service, roles, access

    • Audit & Compliance


For more information
For More Information Important for the User?

  • If you would like more information please contact:Theron Dodson [email protected]


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