Helping people around the world connect communicate collaborate
This presentation is the property of its rightful owner.
Sponsored Links
1 / 75

Helping People Around the World Connect, Communicate & Collaborate PowerPoint PPT Presentation


  • 145 Views
  • Uploaded on
  • Presentation posted in: General

Converged Communications Platform. Helping People Around the World Connect, Communicate & Collaborate. Agenda. Company Overview Market Trends Business Solutions System Overview Growth Applications in the Market Additional System Applications Summary. eOn Communications.

Download Presentation

Helping People Around the World Connect, Communicate & Collaborate

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Helping people around the world connect communicate collaborate

Converged Communications Platform

Helping People Around the World

Connect, Communicate & Collaborate


Agenda

Agenda

  • Company Overview

  • Market Trends

  • Business Solutions

  • System Overview

  • Growth Applications in the Market

  • Additional System Applications

  • Summary


Eon communications

eOn Communications

  • eOn Communications Corporation

    • Over 100 years experience in developing innovative telecommunications products

    • Global communications solutions provider

  • Quality products

  • Made in U.S.A.

  • On-site support for our customers

  • Offer a comprehensive portfolio to a large and varied customer base:

  • Retail

  • Education

  • Healthcare

  • Distribution

  • Government

  • Contact Centers

  • Service Bureaus

  • E911 Centers

  • Sporting Venues


Some of our customers

Some Of Our Customers


Helping people around the world connect communicate collaborate

eOn Industry Recognition


Eon vision

eOn Vision

  • Provide solutions that drive market direction, exceed expectations and create sustainable competitive advantages

  • Deliver integrated voice, video and data solution to each community of interest within your extended enterprise

  • Tear down geographic business barriers

  • Help differentiate your company as a market leader and drive your shareholder value through lower infrastructure costs

  • Reward your employees with increased efficiency and flexibility and make it easier for your corporate users to drive your process improvements

  • Make communications simple!


Market trends

Market Trends

  • Out of 135 Million American workers surveyed…*

    • 45 million worked from home, 24 million from a client’s or customer’s place of business, 20 million worked from their car, 16 million worked while on vacation, 15 million at an outdoor location, 8 million on a train or airplane

  • Almost all large firms have multiple locations

    • As do 6 out of 7 medium-sized firms**

  • 400 million users of Microsoft Office each day

    • Over 120 million Exchange / Outlook users***

* Dieringer American Interactive

** IDC Consumer Survey – The US Remote Office / Branch Office Opportunity

*** Bill Gates, Microsoft, Real-Time Collaboration Web Conference


Business pressure points

Business Pressure Points

  • Business of all sizes are facing many pressures

  • Increasing demand for new solutions

  • Solutions must be enterprise class, yet affordable and easy to implement and use

Distributed Workforce

Increasing Mobility

Demanding Customers

Hungry Competitors

Technology Expertise


Opportunities

Opportunities

Lower operation costs

Cost-effectively deliver communications

to remote offices and mobile workers by

integrating your voice and data network

Improve customer service

and worker productivity

Make your employees more accessible

and improve customer service by using

new, flexible communications

applications

Protect technology investments

Reduce upgrade costs by implementing

standards-based network solutions that

easily allow you to migrate to next-

generation technologies

Secure data and the network

Increase productivity, enhance

collaboration and improve

communications with secure network

access for remote & mobile workers

eOn Understands Your Business Challenges


Eon communications business solutions

eOn Communications Business Solutions

Millennium Converged Communications Platform


Millennium applications

Millennium Applications

  • Enables enterprises to implement IP based solutions

  • Reduces network costs

  • Enhances mobility flexibility

  • Strengthens business wide communication / collaboration

  • Drives cost reduction

  • Increases user efficiencies


Millennium applications gateway

Millennium Applications Gateway

  • Legacy PBX Gateway

  • Q.SIG VPN

PSTN

  • CTI Applications

  • CSTA

  • TAPI

LAN/WAN

Internet

  • IP/PSTN Gateway

  • SIP Trunking

  • T1 / PRI / Analog Trunks

  • Unified Messaging

  • IP Voice Mail

  • Collaboration

  • Teleworking

  • Mobile Extension

Applications & Services Gateway

  • Flexible Architecture

  • Integration with existing data infrastructures

Contact Center & Attendant

Applications

  • Mobility Solutions

  • WiFi / DECT IP


Business attributes and benefits

Attributes

Benefits

Business Attributes and Benefits

Reduce costs through intelligent evolution of existing infrastructure to “IP enable” your network

Connects to any legacy network

Easy management, flexible architecture, easy growth from single platform

One system for multiple applications

Strengthen business wide communications

Ties together distributed enterprises, partners, suppliers through a simple, centrally managed system

Enabler of mobility and teleworker solutions

Enhance mobile productivity


Solution overview

Solution Overview

WAN

Internet

PSTN

Office

PRI / T1 / Analog Trunks

SIP Trunks & IP Networking

Xlite SIP

Softphone

6032D / 6022D

WiFi Phones

Outlook Contact

Management – call control

4020A / 4010A

7032IP / 7022IP


Millennium

Millennium

System Overview


Millennium1

Millennium

  • Extremely flexible IP-PBX

  • Superior price/performance ratio

  • Ability to customize applications around customer needs

  • Guarantee against obsolescence

  • Graceful upgrade plan

  • Easy & inexpensive software upgrades

  • Standard bundled software

  • Modular growth pattern

  • No hidden costs to expand shelves or port size

  • Never a “forklift” upgrade

  • All components compatible from 128 to 1024 ports


Millennium2

Millennium

  • IP connectivity

  • ISDN connectivity

  • Circuit switched or nailed up data connectivity

  • Global applications - international operability

  • Multi-site networking

  • Integrated ACD

  • Minimal spare parts

  • Universal analog interface card

  • Enhanced integration with voice messaging systems

  • WiFi wireless solution


Millennium hardware design

Millennium Hardware Design

  • Universal port oriented

  • No limitations to hardware combinations

  • Low power consumption makes it extremely economical to maintain for battery back-up and UPS

  • Distributed microprocessor technology disseminates processing duties among all line cards and telephones


Millennium system architecture

Millennium System Architecture

  • IP-enabled at a pace that’s right for your business

  • Fully universal ports - any slot will accept any type of card for either IP, digital or analog stations or lines

  • System is non-blocking with consistent speech quality

  • MTBF statistics averaging over 12 years

  • Handles traffic volumes up to 40,000 BHCC per hour

  • System has been “rugedized” to adapt to severe environmental conditions that exist in shipboard applications


Millennium administration

Extensive management, security and cost control features including:

Station monitoring

Station and trunk COS and profiles

Traffic measurement and reporting

Trunk problem tagging

Variable system timers

CAT5 or 2-Wire cabling options

Station message detail recording (SMDR)

Automatic station relocation

Time of day restrictions

Remote maintenance

IP telephone configuration via web browser

Feature access control

Call duration timer

Millennium Administration


Modular design

Modular Design

  • Offers tremendous expansion capabilities so that the system continues to meet overall communication needs as your business evolves

  • Grows up to 1024 ports in a building block configuration

  • The system consists of two basic cabinet configurations:

    • 8-slot cabinet

      • Provides eight 16-port card slots for a total of 128 available ports.

      • Cabinet may be expanded by adding two 4-slot expansion cabinets for a total of 256 ports, creating a full shelf.

    • 16-slot cabinet

      • Provides 16 card slots for a total of 256 available ports

      • 16-slot system may be expanded further by stacking up to three additional cabinets for a total of four 16-slot cabinets with a capacity of 1,024 ports.


Millennium cabinets

Millennium Cabinets

8 Slot Cabinet - 128 Ports

16 Slot Cabinet - 256 Ports


Millennium expansion

Millennium Expansion

Building block design makes it easy to expand the system up to 4 16-slot shelves (1024 ports)


Millennium rack mount version

Millennium Rack Mount Version

  • 8-slot cabinets fit in a 19” Rack

  • Additional components required:

    • Shelf Extender Card

    • Dual Shelf Backplane

    • P.S. Blank Panel

  • 256-Port Rack Mount Package

    • Includes two 128-port cabinets, SCII, CS, 400W PS, two Rack Mount Kits, Shelf Extender Card, Dual Shelf Backplane, P.S. Blank Panel, Tech Manual, Modem, Memory Board


System equipment

System Equipment

  • 200W - 8 slot

  • 400W - 16 slot

  • Ring generator circuit supplies ringing and message waiting lamp current for analog station circuits, such as single line telephones

  • Battery backup trickle charge

System Controller II

controls system operation

Common Services controls system maintenance and general services

PowerSupply

Master and Slave Concentrator Cards

required in applications that have more than 256 ports.


Millennium interface cards

Millennium Interface Cards

  • 2-Wire Digital Station Card (2WDSC)

    • Interface to eNterprise Digital Telephones

    • Supports 16 telephones

    • Wiring distance advantages

      • Telephone line powered—up to 9,000 ft versus 3,000 ft with four wire

      • Telephone auxiliary powered—up to 12,000 ft

    • In a campus environment, a telephone can be extended to another on-site location as long as the proper line power surge protection is used.


Millennium interface cards1

Millennium Interface Cards

  • Analog Line Card (ALC)

    • Handles all analog needs and is programmable on a per port basis (16 ports per card)

      • SLP Baby Board: analog station or DID trunk

      • Trunk Baby Board: loop start/ground start/TIE trunks

      • ICLID Baby Board: incoming Caller ID for local trunks

      • Metering Trunk Baby Board: supports loop start & ground-start trunks arranged for meter pulse detection; used in international applications

      • Metering Pulse Detector Baby Board: required in conjunction w/Metering Trunk Baby Board to detect 12 kHz or 15 kHz meter pulses

      • 900 Ohm Trunk Baby Board: supports 900 Ohm impedance trunks used in some international markets


Millennium interface cards2

Millennium Interface Cards

  • IPConnect Services Card (IPSC)

    • Supports up to 32 Session Initiation Protocol (SIP) devices, any combination of:

      • Desktop IP phones

      • SIP softphones

      • IP networking trunks

      • IP messaging ports

      • IP wireless phones

    • Provides 100% non-blocking voice communications between IP phones, wireless phones, digital phones, analog phones, as well as IP, digital and analog trunks.

    • Supports NAT (Network Address Translation) traversal methods of Port Forwarding and STUN (Simple Traversal of UDP through NATs)

    • Provides web-based remote management and configuration


Ipconnect services card continued

IPConnect Services Card (continued)

  • Built-in support for G.711, G.723.1 and G.729 A/B codecs for improved voice compression and bandwidth over the IP network

  • Built-in support for Quality of Service (QoS) – DiffServ

    • DiffServ identifies voice packets as having a higher priority. Ensures voice connections are not delayed or dropped due to interference from lower priority data traffic.

      • G.729a compresses Voice packets down to 8k; with the IP header it corresponds to approx. 13k over the WAN

      • G.723.1 compresses Voice packets down to 6.3k; with the IP header it corresponds to approx. 10k over the WAN

      • 64k leased line = 6 simultaneous calls using G.723.1 or 4 calls using G.729a

      • 128k leased line = 12 simultaneous calls using G.723.1 or 9 calls using G.729a

      • Important Note: It is important that all devices involved in passing the voice packets support 'DiffServ' to guarantee Quality of Service (QoS)


Millennium interface cards3

Millennium Interface Cards

  • Digital Trunking

    • Millennium supports bit oriented & ISDN Primary Rate (PRI) signaling protocols

    • Switch can use PRI for basic voice and data calls, over switched or dedicated trunks (B-channel trunks)

    • PRI trunks can be either T1 or E1

    • Interface cards supported:

      • T1/ISDN PRI Card

      • E1/ISDN PRI Card

      • System Clock III

        • Supports T1s and E1s, even when both cards are installed in the same system

        • Mounts on the Common Services Card and is the system T1 or E1 master clock

        • Automatically detects the clock source or allows you to assign it


Millennium interface cards4

Millennium Interface Cards

  • T1/ISDN PRI Card

    • Supports 1.544 Mbps interface capability with a 24-channel T1 trunk span w/channel-associated and ISDN signaling

    • System supports up to 32 T1/ISDN PRI Cards

    • Supports a mixture of ISDN and non-ISDN applications (i.e. INWATS and OUTWATS trunks can be programmed for ISDN signaling, while tie trunks on the same span line could use E&M signaling)

    • Installs in any odd-numbered card slot

    • 16 ports on the T1 Card and the first 8 ports of the card to its right are dedicated for T1 support


Millennium interface cards5

Millennium Interface Cards

  • E1/ISDN PRI Card

    • Provides 2.048 Mbps with a 32-channel European standard E1 line

    • Available in 2 variants:

      • 120 ohm interface

      • 75 ohm interface

    • Installs in any odd-numbered card slot

    • Millennium supports T1 and E1 cards in the same system


Various signaling formats supported

Various Signaling Formats Supported

  • EIA/TIA464-B standard defines:

    • loop-start trunks

    • ground-start trunks

    • E&M trunks - wink start, delay dial or immediate start

  • System supports both T1/E1 trunk side and T1/E1 station side signaling types

  • ISDN PRI trunk signaling for voice and data calls

  • Numerous variants of non-ISDN signaling protocols used internationally


  • Isdn primary rate

    ISDN Primary Rate

    • Millennium supports the following protocol variants:

      • DMS-100

      • 4ESS

      • DMS-250

      • National ISDN

      • NET5 (a.k.a. ETSI or Euro-ISDN)

      • VN4 - French national PRI variant

      • Australian Macrolink ISDN PRI

      • Q.SIG - Recommended protocol for networking multiple Millennium systems and the worldwide standard for connecting multiple vendor PBXs in private networks using ISDN


    International

    International

    • Millennium supports many digital trunk signaling system variants, with standards specified by ITU-T (CCITT)

      • R1 Modified Signaling

      • Russian Signaling System

      • Q.421 R2 Signaling

      • Switch supports R2 variants for several countries including:

    China

    Saudi Arabia

    Chile

    Philippines

    Poland

    Russia

    Venezuela

    Australia


    Enterprise series ip telephones

    eNterprise Series IP Telephones

    Model 7032IP is a sophisticated and flexible feature phone – perfect for executives, office managers, administrative assistants and active employees who make and receive a high volume of calls.

    • 2 x 20 backlit display

    • 12 feature keys

    • 20 programmable keys

    • Speakerphone

    • Message waiting indicator

    • 2 Ethernet ports

    • Headset jack support

    Model 7022IP delivers the power and cost efficiencies of VoIP for office professionals with moderate telephone use.

    • 2 x 20 backlit display

    • 12 feature keys

    • 10 programmable keys

    • Speakerphone

    • Message waiting indicator

    • 2 Ethernet ports

    • Headset jack


    Enterprise series ip telephone features

    eNterprise Series IP Telephone Features

    Flexible Display

    Adjustable contrast and backlit display supports viewing in a wide range of user environments. Display provides call duration timer, calling party information and keeps a log to show who called while away from your desk.

    Visual Notification

    Message-waiting and ring indicator lamp provides visual notification of incoming calls and messages.

    Programmable Feature Keys

    One-button access to line appearances, speed dials and features you frequently want to access.

    Integrated Headset Jack

    A built-in headset jack eliminates the need for a separate amplifier box and, in turn, reduces costs and desktop clutter.

    Function Keys

    Easy access to call handling features including Hold, Forward, Transfer, Cancel, Release, Message, Speaker, Mute/Music and Menu

    Acoustic Control

    Rocker bar design provides fingertip control of speaker, handset, headset, music and ringer volumes as well as access to menu options.

    High Quality Speakerphone

    Full duplex speakerphone delivers high-quality, crystal clear communications for handsfree calls, paging and group listening.

    7032IP


    Enterprise series ip telephone features1

    SIP Based — support for Session Initiation Protocol means phones can be anywhere the IT infrastructure goes, including headquarters, branch locations and home offices

    Simplified Management — Dynamic IP addressing means phones can be relocated quickly and easily without a technician or IT support

    Mulitple Power Options — including support for power over Ethernet IEEE 802.3af technology

    Simple Wiring — phones connect to IP network using 10/100 base T Ethernet LAN connection. Each contain a built-in Ethernet switch and additional LAN port

    eNterprise Series IP Telephone Features


    Enterprise series ip telephone features2

    eNterprise Series IP Telephone Features

    • Excellent Voice Quality — voice compression codecs optimize bandwidth and audio quality

    • Future Proofed — new features can be easily added via downloaded software and firmware

    • Programmable Feature Keys — optional 10 or 20 keys for customized access to advanced calling features

    • Optional Button Expansion Module — expands up to 192 programmable feature keys

    7032IP + 2 Button Expansion Modules (BEM)


    Enterprise digital analog telephones

    eNterprise Digital & Analog Telephones

    eNterprise 6022D

    • 2 x 20 backlit display

    • 12 feature keys

    • 10 programmable keys

    • Speakerphone

    • Message waiting indicator

    • 2-wire cabling

    • Headset jack

    eNterprise 4010 Analog

    • 1-line

    • 3-line display

    • Caller ID support

    • 10 memory keys

    • Data port

    • Speakerphone

    • Message alert indicator

    eNterprise 6032D

    • 2 x 20 backlit display

    • 12 feature keys

    • 20 programmable keys

    • Speakerphone

    • Message waiting indicator

    • 2-wire cabling

    • Headset jack support

    eNterprise 4020 Analog

    • 2 lines

    • 3-line display

    • Caller ID support

    • 10 memory keys

    • Data port

    • Speakerphone

    • Message alert indicator


    Growth applications in the marketplace

    Growth Applications in the Marketplace

    Teleworking

    Unified Messaging

    Convergence

    Mobility


    Teleworking

    Teleworking

    • The business drivers associated with this technology are:

      • Employees wanting full feature connectivity while traveling

      • Employees who are required to work from home temporarily

      • Companies wishing to reduce real-estate expenses, take advantages of lower labor costs in an alternate location and/or improve employee satisfaction

      • Companies wishing to reduce long-distance charges to and from remote branch offices and telecommuting employees

      • Companies wishing to add resources flexibility to contact center environments


    Business benefits

    Business Benefits

    • Hard cost savings can be seen in the areas of:

      • Real estate

      • Infrastructure requirements

      • Travel costs

    • Some of the biggest benefits to the company come in the form of soft costs to name a few:

      • Staff retention, skill retention

      • Employees contactable as part of the company directory

      • Utilization of part time workers to supplement peak demand

      • Employee satisfaction


    Remote worker solutions

    Remote Worker Solutions

    Home

    Office

    Cable / DSL Modem

    Router

    PSTN

    7032IP / 7022IP

    7032D / 7022D

    Home / Hotel / Airport

    Wireless Cable Modem

    WAN

    Internet

    7032IP / 7022IP

    Xlite SIP

    Softphone


    Unified messaging growth

    Unified Messaging Growth

    • Unified Messaging will continue to grow over the next few years!

    Source: InfoTech 2005 Survey


    Unified messaging evolution

    Messaging

    TDM based

    Plain VM

    Phone (DTMF) access to voice messages

    Unified Messaging

    PC becomes standard business tool

    TDM and IP based

    Computer Telephony Integrated

    Both phone and PC access to messages

    VM, Email and Fax in 1 single location

    Unified Messaging Evolution

    • UM Today / Future

      • Proliferation of mobile devices

      • IP based

      • Anytime/anywhere and any mode (DTMF / PC / Speech Recognition / Text to Speech) access to messages/info

      • VM, Email and Fax in 1 single location

      • Intelligent link applications (i.e., calendar, appointments)


    Enterprise ip messenger

    eNterprise IP Messenger

    • IP-based unified messaging platform

    • A single Ethernet connection supports up to 96 VoIP connections

    • Millennium integration via IPSC

    • Browser-based administration and user interface makes voice mail management easy

      • Accessible from any networked PC with an Internet connection

      • Users can configure and control

        • Personal mailbox settings

        • Greetings

        • Security code

        • Notification settings

        • Distribution lists and much more

      • Enables visual management of messages -organize and sort messages on screen


    Enterprise ip messenger unified messaging

    eNterprise IP Messenger Unified Messaging

    • Allow users to retrieve their voice, fax and email messages from any email client interface

    • Voice messages can be downloaded, played, saved and stored as any other file

    • Fax messages are received as an Adobe PDF providing privacy and flexible management of faxes in an electronic format

    • UM makes it easier to share information and improves collaboration with others


    Cost reductions through convergence

    Cost Reductions through Convergence

    • For customers with multiple locations:

      • Centralize incoming calls to the main location

      • Optimize the number of business lines

      • 3 or 4 digit dialing between each of the sites

      • Free up receptionists / call coverage positions and make it easier to share roles during lunch hour and breaks

      • Reduce the number of phone systems to maintain and upgrade

      • Common access to centralized applications such as voice mail, unified messaging, contact center and IVR


    Multiple sites before

    Multiple Sites - Before

    PSTN

    Main Site

    Remote Site

    5118 Model

    5118 Model

    5130 Answering Position

    5130 Answering Position


    Multiple sites after centralized

    Multiple Sites – After – Centralized

    Main Site

    PSTN

    PRI / DID

    Centrex Lines

    Centralized Voice Mail

    Re-use digital sets

    Remote Site

    10 to 20 telephones

    LAN Switch with PoE, QoS

    6032D

    Highly Reliable Data Network with QoS

    PC Attendant

    Console

    7032IP / 7048IP

    7032IP / 7022IP


    Multiple site after distributed

    Multiple Site – After – Distributed

    Main Site

    PSTN

    Remote Site

    PRI / DID

    Centrex Lines

    911 Local

    Presence

    Centralized Voice Mail

    Re-use digital sets

    Re-use digital sets

    LAN Switch with PoE, QoS

    LAN Switch with PoE, QoS

    6032D

    WAN

    Q.SIG IP Networking

    PC Attendant

    Console

    7032IP / 7048IP

    7032IP


    Mobility solutions

    Mobility Solutions

    • IP wireless handsets support advanced telephony deskset features

    • High quality voice throughout the facility

    • Seamless IP integration with Millennium IPSC

    • WiFi connectivity:

      • Connect at home, office or public hotspot to make low-cost calls

    • DECT IP connectivity

      • Mobility in and around the office building

      • Expand range with DECT repeaters


    Linksys wip330

    Linksys WIP330

    • Linksys WIP330

      • Protocols: SIP v2

      • Compliance with IEEE 802.11b/g wireless standard

      • Voice Compression: G.711 / G.729A

      • Internet Web Browser (MS Windows CE with Microsoft IE)

      • 50 hours of standby time, 3 hours talk time

      • Peer-to-peer dialing, conference, hold, resume, caller ID, transfer, call forward, access to system features via dial access codes

      • Outdoor range 300 meters


    Snom m3 ip dect

    Snom M3 IP DECT

    • Snom M3

      • Protocol: SIP V2

      • DECT GAP compliant

      • Automatic registration of handset to gateway

      • Operating time 8 hours talk, 100 hours standby

      • Peer-to-peer dialing, answer, hold, resume, caller ID, call forward, transfer, conference, access to system features via dial access codes

      • Range 50 meters indoors, 300 meters outdoors may be expanded by up to 6 DECT repeaters


    Wireless deployment

    Wireless Deployment

    WAN

    Internet

    PSTN

    SIP Trunks & IP Networking

    Outdoor range 300 meters

    WiFi Phones

    WiFi Phones

    50 meters indoors

    300 meters outdoors

    DECT IP Phones

    7032IP / 7022IP


    More applications

    More Applications…

    Call Routing / LCR

    ACD & Reporting

    PC Attendant Console

    CTI Applications

    Remote Fiber Shelf

    Data Connectivity


    Flexible call routing

    Flexible Call Routing

    • Millennium supports simple or complex routing plans depending on the situation and the programming

      • Supports up to 64 different routing plans

      • Each plan can be customized through 16 different timeslots; each timeslot supports up to 60 routing steps

      • Each step in a sequence contains a command with selected options

      • Plans can be executed during standard times, designated special days or during periods when override of the routing plan is required.

      • Each plan can be assigned a priority level

      • Routing via Calling Party and Called Party Number

      • Plans support “If Statements” ; ability to look at and make comparisons between peg counts of ACD groups and variables of the calling port - great for call centers


    Least cost routing

    Least Cost Routing

    • LCR provides the most economical route to use on outgoing calls

    • Supports North American Dialing Plan

    • Routing based on the following factors:

      • time of day

      • day of week

      • destination area code

      • destination office code

      • class restriction level of the originating caller

      • class restriction level of available trunks

      • toll restriction of the user

      • busy/idle status of trunks


    Automatic call distribution

    Automatic Call Distribution

    • System offers full ACD capability as a standard feature

    • Supports up to 576 agents in up to 100 groups

    • Distribution of calls can be based on:

      • Agent availability and qualifications

      • Calling party or called party information

      • Number of callers in queue

      • Length of the longest queued call


    Automatic call distribution1

    Automatic Call Distribution

    • Off-premises Agents

      • Can log into the group, using trunk access w/answer supervision and disconnect.

      • Agents in a remote system can log into a group in the hub system

      • Supervisors can log a remote agent on or off

      • Agents can be monitored through the Real Time ACD

      • Feature can be used with networked Millenniums enabling agents in a remote system to log into a group in the hub system


    Millennium real time acd package

    Millennium + Real Time ACD Package

    • Offers cost-effective call center capabilities for small to mid-size businesses

    • Provides real-time information critical to managing call centers

    • Real time agent, group and device information

    • Historical charts and reports

    • Windows application


    Millennium real time acd

    Millennium Real Time ACD


    Millennium real time acd1

    Millennium Real Time ACD

    • Monitors up to four ACD groups at one time

    • Simultaneously view multiple real-time screens

    • Supervisors can react to changing conditions by monitoring status displays

    • Simple menu-driven routines and plain language terminology helps supervisors work more efficiently and reduces costly training time


    Sample reports and charts

    Sample Reports and Charts


    Real time acd key benefits

    Real Time ACD Key Benefits

    • Comprehensive call center statistics

    • Quick picture of call center performance

    • Helps identify problem areas

    • Simple point-and-click interface makes it easy to tailor reports to your exact needs

    • Historical reports help managers determine if agents and resources need to be reallocated

    • Assists in determining if service level objectives are being met


    Millennium navigator

    Millennium Navigator

    • PC Attendant Console

    • Assists attendants in answering calls intelligently

    • Ability to network multiple consoles while sharing information/databases

    • Microsoft Windows application

    • Operates simultaneously with other Windows applications

    • Key Features:

      • Directory – listing of all station users

      • User notes – click to dial cell phone and pagers, call handling instructions

      • Programmable answer phrases appear based on calling party information

      • Customized attendant keyboard for quick handling of calls


    Navigator main answering screen

    Navigator Main Answering Screen


    Millennium cti

    Millennium CTI

    • Offers standards-based CTI solutions

    • System’s native CSTA interface supports 3rd-party CSTA, TSAPI and TAPI applications

    • Developer’s toolkit allows your programmers to build custom applications

    Millennium TAPI TSP allows you to make calls from contact management applications, i.e., Outlook, Goldmine


    Remote fiber shelf

    Remote Fiber Shelf

    • Supports up to 3 remote shelves

    • Reside up to 2 km (1.24 miles) from the main shelf

    • Fiber connection will permit the remote shelves and the main shelf to act as a single switch

    • Increases serving area of a single system

    • 2 card assembly - Fiber Interface Card & Remote Fiber interface card


    Circuit switched data

    Circuit Switched Data

    • Millennium’s data capabilities allow:

    • Bandwidth on demand

      • Dynamic allocation of bandwidth means data transactions receive the bandwidth they require, when it’s required

    • Multiple host access

      • Provide access to multiple networks, applications, and hosts

    • Direct connectivity

      • Provide direct connections to the LAN/WAN via terminal adapters, routers, and bridges

    • Eliminates or reduces the need for dedicated data lines

      • The cost of dedicated BRIs can be eliminated

      • PRI channels can be used for both voice and data


    Csd applications

    CSD Applications

    • Remote Office Data Communications

    • Remote Access to LAN/WAN/Internet

    • Radio Broadcasting

    • Videoconferencing


    Circuit switched data1

    Existing 10/100 Hub

    CISCO ROUTER

    County

    Headquarters

    Cisco Router

    with IP Firewall

    Future

    Internet

    Access

    Server

    T1/PRI

    T1/PRI

    Linux Server

    ADTRAN TSU

    768K

    T1/PRI

    T1/PRI

    T1/PRI

    ADTRAN CSU

    Qty (4)

    POINT TO POINT

    QSIG PRI

    POINT TO POINT

    QSIG PRI

    POINT TO POINT

    QSIG PRI

    POINT TO POINT

    QSIG PRI

    ADTRAN CSU

    ADTRAN CSU

    ADTRAN CSU

    ADTRAN CSU

    DSX-1

    DSX-1

    DSX-1

    DSX-1

    West

    Branch

    East

    Branch

    Downtown

    Branch

    Midtown

    Branch

    DSX-1

    DSX-1

    DSX-1

    DSX-1

    CISCO ROUTER

    CISCO ROUTER

    CISCO ROUTER

    CISCO ROUTER

    LAN

    LAN

    LAN

    LAN

    Circuit Switched Data


    Summary key benefits

    Summary - Key Benefits

    • Investment Protection

      • System can be IP-enabled at a pace that’s right for your business

    • Lower Cost of Ownership

      • Easy to install and maintain means lower support costs

      • Improves collaboration between sites and remote workers delivers significant cost reductions in travel expenses

    • Improved Communications

      • Facilitates fast, informed decision-making

    • Scalability

      • Growth up to 1024 universal ports, any combination of stations or trunks

    • Reliability

      • System you can depend on 24/7


    Questions

    Questions?

    Thank you for your time.

    Your single source for advanced telecommunications solutions

    www.eoncommunications.com

    Drexel Johnson

    Phone: 512-343-0075

    Email: [email protected]


  • Login