Delivering Affectively in Virtual Environments: ROI and Improved Productivity
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Delivering Affectively in Virtual Environments: ROI and Improved Productivity Presenters: Sharon L. Burton and Dustin Bessette. Society for Applied Learning Technologies Conference Orlando, Florida March 6, 2013.

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Delivering affectively in virtual environments roi and improved productivity

Delivering Affectively in Virtual Environments: ROI and Improved Productivity

Presenters: Sharon L. Burton and Dustin Bessette

Society for Applied Learning Technologies Conference

Orlando, Florida

March 6, 2013

This document is confidential and is intended solely for the use and information of the client to whom it is addressed.


Welcome to our presentation thank you for joining us

Welcome to our presentation. Thank you for joining us!

Dustin Bessette

Doctoral Student

National Graduate School of Quality Management

Sharon L. Burton

Doctoral Student

National Graduate School of Quality Management


Abstract

ABSTRACT

Geographically dispersed workers place high demands on virtual leaders who must accomplish product development, virtual learning, and quality results while showing ROI. Since visual cues, components of quality communication, are unavailable via phone and email, leaders must use engaging techniques to maintain the attention of participants. The presentation demonstrates how to connect and produce affectively across geographies and wires, uniquely integrate innovation, and foster teamwork. Participants will enhance knowledge on improved productivity through case studies. This presentation will provide a model to leverage ROI and improved productivity in virtual environments.

  • Keywords: Product Development, Virtual Learning, Distance Learning, Co-Learning


Agenda

Agenda

  • Describe a virtual environment, a geographical workforce, and ROI

  • Fostering Teamwork across geographies and wires

  • Review and describe three (3) technologies used to support virtual learning

  • Review a case study on virtual learning and ROI.

  • Recap and questions


Purpose and audience

Purpose and Audience

Purpose: The presentation provides audiences an avenue to enhance their understanding of producing effectively across geographies and wires, uniquely integrating innovation, and fostering teamwork.

Audience: Individuals and organizations interested in learning more about communicating to enhance effectively in distance education, technology integration, and teamwork.


Objectives

Objectives

Objectives: Provide audiences with guidance to enhance:

  • Connect and produce affectively across geographies and wires

  • Uniquely integrate innovation

  • Foster Teamwork

    Methodology: Andragogy (adult learning) is the prescribed methodology with a focus on communication.


Definitions

Definitions

Virtual Environment: Refers to the space ability to deliver learning which can be technology based conferencing and information sharing, text based chat rooms, blogs, and 3D technologies.

Geographical Workforce: People connected via a wide range of space and technology. Team members coordinate work in different time zones, locations, and with numerous technologies to carry out tasks and accomplish goals.

ROI:Financial (e.g., cost reductions, and revenue increases) and non-financial impacts (e.g., improved customer satisfaction, shorter time-cycles, enhanced information) on institutions and organizations (Titman, Keown, Martin, 2011).


Teamwork

Teamwork

Team work in distance education includes instructors, administrators, and students. Individuals capability to collaborate, innovate, and apply technology to create new processes and creations is many times a major force driving developments that sustain people, organizations, and trade from suffering (Tapscott and Williams, 2008)

Key components: People, Process, and Technology (Burrell, Todd, & Quisenberry, N. d.)

  • Administrators: Provide faculty development programs to include technology. These faculty development programs vary among colleges and universities.

  • Instructors: Distance education instructors must develop and maintain a collection of knowledge, skills, abilities and competencies with the intention of ensuring success of the learner (Bigatel, Ragan, Kennan, Shannon, May, & Redmond, 2012).

  • Technology: Infusion of technology into the fabric of society is pushing institutions to focus on the most effective way to develop faculty and administrators.


Communication

Communication

Adapted from Albert Mehrabian, 1967


Learning technologies

Learning Technologies

Teaching the use of technology tools is important when researching and establishing an online faculty development program.

  • Learning Management Systems (LMS): Provide faculty development programs to include technology. These faculty development programs vary among colleges and universities.

  • Video-teleconferencing (VTC): Communication technology that allows users at multiple locations to interrelate by setting up a face-to-face environment.

  • Desktop Collaboration: Technologies which allow remote access and collaboration on desktops with scenarios (e.g., remote log-in, and real-time collaboration).


Blended learning encompasses numerous types of learning

Blended Learning Encompasses Numerous Types of Learning

Interconnected

Interconnected

Paradigm

Shift

Paradigm Shift

Paradigm

Shift

Interconnected

Interconnected

Burton, & Bessette, 2013, p.7


Technology ensure it is a fit

Technology: Ensure it is a fit

Reduce Angst for the Team

Understanding the needed technology to build a facilitator education and development program

Ensure andragogical teaching and learning methodology

Burton & Bessette, 2013, p. 16


Project requirements

Project Requirements

Key Points

We must identify and address challenges - as a team!

Adapted from Burton & Bessette, 2013


Research on company x

Research on Company X

Case Study

  • Stakeholders -Educational Client

    • 700 distance learning professionals from 1 institutions, 3virtual locations

    • Six different systems

  • Timeframe -2 Years months

  • Resources - Funding available but limited for travel for training

  • Charter -Communication Tool

  • Improves communication

  • Provides a performance agreement

  • Conflict resolution


Charter

Charter

Burton, Sawyer-Roberts, 2010


Return on investment

Return on Investment

Return on Investment = --------------------------------------------------------------

Gain from Investment – Cost of Investment

Cost of Investment

(Titman, Keown, & Martin, 2011).


Recap transforming your organization to blended learning a paradigm

Recap: Transforming Your Organization to Blended Learning a Paradigm

Keep in mind

Virtual Environment

Geographical Workforce

Adult Learning (Andragogy)

Return on Investment

Virtual Technology

Fostering Teamwork

Case Study


References

References

  • American Psychological Association. (2009). Publication Manual of the American

    Psychological Association (6th ed.). Washington, DC: Author.

  • Barrows, H. S. (1986). A taxonomy of problem-based learning methods. Medical

    Education, 20, 481–486.

  • Bedi, A. (2004). An andragogical approach to teaching styles. Education for Primary

    Care, 15, 93-108.


References1

References

  • Bigatel, P.M., Ragan, L.C., Kennan, S., May, J., & Redmond, B. F. (2012).

    The identification of competencies for online teaching success. Journal of

    Asynchronous Learning Networks, (16)1, 59-77.

    Burrell, D. N., Todd, A., & Quisenberry, W. (n.d.). Using online graduate and doctoral programs to create global villages of interdisciplinary problem-solvers in public health, environmental science, and public policy. Retrieved from http://scholar.google.com/scholar?hl=en&lr=&q=related:k3iifYwfgIcJ:scholar.google.com/&um=1&ie=UTF-8sa=X&ei=dA0iUfbTPMbh0gGfoYGYBg&sqi=2&ved=0CDgQzwIwAQ


References2

References

  • Burton, S. L. & Bessette, D. (2013, March). Transforming your organization to blended learning a paradigm shift. Paper presented at the Seventh International Association of Technology Education & Development, Valencia, Spain.

  • Burton, S. L. & Bessette, D. (2010, August). Remote control: Enhanced communication through virtual technology. Paper presented at the Society of Applied Learning Technology, Reston, VA.

  • Economist Intelligence Unit. (2008). The future of higher education: How

    technology will shape learning. New York: NY: The New Media Consortium.


References3

References

  • Gillespie, K. (1998). Using technology in faculty development: Practical

    examples. New Directions For Teaching And Learning, (76), 79-92.

  • Kim, K. & Bonk, C. (2006). The future of online teaching and learning in higher education: The survey says. Educause Quarterly, (4), 22-30.

  • Tapscott, D. & Williams, A. d. (2008). How Mass Collaboration Changes Everything: New York, NY: Penguim Group (USA)

  • Titman, S, Keown, A. J. & Martin, J. D. (2011). Financial management; Principles and applications (2nded). Boston, MA: Pearson Learning Solutions.


Sharon l burton s background

Sharon L. Burton’s Background

  • Burton is the Global Products & Services Systems Integration Group Training Manager in Baltimore, MD. Previously she led human capital, training, leadership, customer service, and diversity initiatives in consulting, and published two books, “Quality Customer Service: Rekindling the Art of Service to Customers,” and “Diversity: Just What Is It And Why Does It Keep Changing?” Sharon’s professional background includes standing up the Operations Training, and the Quality Assurance and Compliance departments for a major financial institution.

  • Burton holds two Masters of Business Administration degrees (Human Resources Management, and Management) from the American InterContinental University. She received a B.S. degree from Florida State University in Criminology where she concentrated and interned in forensics.

  • Academically, Burton is presently a doctoral student with the National Graduate School of Quality Management. Sharon holds two certifications, Human Capital Strategy and Kirkpatrick Four Levels Evaluation, as well as a certificate in training. Sharon will present at Society for Applied Learning Technologies Conference 2013, the topic, Delivering Affectively in Virtual Environments: ROI and Improved Productivity. She presented at several conferences, the Society for Applied Learning Technologies Conference 2011, Toastmasters International District 36 Spring Conference 2011, the National Association for Black Accountants Conference 2008, and the Delaware Youth Summit 2008.

  • Burton lives in Wilmington, Delaware. She has one daughter, Yoshino N. Woodard, who is a supply chain management specialist holding a M.Sc. in Industrial Engineering.  


Dustin bessette s background

Dustin Bessette’s Background

  • Dustin currently serves as the Regional Water Safety Coordinator for the New York State Office of Parks Historic Preservation in the Taconic Region. Here, he led training for New York State’s lifeguarding staff through various process of employment, tested lifeguard's through controlled physical tests, conducted field visits, recorded aquatic reports, and assisted in hiring & coordinating employees in four different parks for five different swimming facilities.

  • Academically, Dustin is currently a doctoral student with the National Graduate School of Quality Systems Management earning a doctorate degree in business administration. He has earned two undergraduate degrees, one Associate of Sciences in Biology and Chemistry and a Bachelor of Science in Real Estate Studies. Further he has earned 30 credit hours towards a Sustainable MBA degree and is enrolled and in process of another graduate MBA degree.

  • He has presented at several conferences including, Intellectbase International Consortium (Nashville 2011, Atlanta 2011, and Las Vegas 2012), Eco Summit 2012 (Cleveland, OH), Association for Advancement Computing Information (AACE) (Montreal, QC), virtually presented at the 5th Annual International Conference on Education, Research, and Innovation (ICERI) (Madrid, Spain), and will soon present his accepted papers at the Society for Applied Learning Technologies (SALT) Conference (Orlando, FL) in March 2013, Florida Academy of Sciences (Miami, FL) in March 2013, and virtually at the 7th International Technology, Education, and Development (INTED) (Valencia, Spain) in March 2013.

  • Bessette has also published in peer reviewed journals for the Intellectbase International Consortium as well as reviewed graduate work for the Academy of Management.

  • Dustin lives in upstate New York in the Hudson valley Region just west of the Massachusetts Berkshires.


Contacts for questions about the presentation

Contacts for Questions About the Presentation

Sharon L. Burton

Doctoral Student

National Graduate School of Quality Management

[email protected]

[email protected]

302-661-1852 (Home Office)

410-383-5947 (Work)

Dustin Bessette

Doctoral Student

National Graduate School of Quality Management

[email protected]

[email protected]

518-965-0775 (Home Office)


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