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Jarunee Sinchairojkul Project Manager CRM Charity Foundation

Jarunee Sinchairojkul Project Manager CRM Charity Foundation. Pre-Kickoff Meeting SU. Agenda. Objective Current Situation Scope of Work Team Structure Roles and Responsibilities Team Members Methodology Deliverable. Objective.

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Jarunee Sinchairojkul Project Manager CRM Charity Foundation

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  1. Jarunee Sinchairojkul Project Manager CRM Charity Foundation Pre-Kickoff Meeting SU

  2. Agenda • Objective • Current Situation • Scope of Work • Team Structure • Roles and Responsibilities • Team Members • Methodology • Deliverable

  3. Objective • Provide Technical Consulting and Training to SU under Google Apps for Education edition tools

  4. Focused Apps Scope of works Mail Calendar Google Apps Mail Docs Google Calendar Google Docs

  5. Team Structure CRM-C • Project advisor • Technical Advisor • Workshop and Training to dedicated persons from university SU • Own project and get approval from policy level • Recruit dedicated process owners • Dedicated technical team and help desk • Recruit early adopter Google Provide Google Apps for Education, Go-Live activities support

  6. Roles and Responsibilities

  7. Roles and Responsibilities Project Manager • Set the direction and work together on Project plan in detail • Monitor work process to align with responsibilities and timeline • Control and report the work progress regularly • Solve the problem and review the change • Coordinate with CRM Charity team and Committee of the project

  8. Roles and Responsibilities Change Manager • Set the change management plan and track the work progress • Set up the team to work on outreach plan, and training • Coordinate with Change sponsor • Manage the Go live activities • Select the Early Adopter team [Google Guide]

  9. Roles and Responsibilities Technical Configuration Manager • Configure and set up the technical issues to align with the timeline • Coordinate with CRM Charity team • Set the team to work on work instruction • Participate the workshop in new system • Confirm the cut-off and Go Live • Record the issue log according to the process

  10. Roles and Responsibilities Early Adopters • Participate in training • Test and give feedback • Work on help desk website and user manual • Support the Go Live activities

  11. Team members Team members Steering Committee President ............ ........................................ Project Manager Aj.xxxxxx [SU] K.Kay Jarunee [CRM-C] Change Manager Technical Manager Aj................. [SU] K.Achariya [CRM-C] K.................[SU] K.Aekkasit [CRM-C] Early Adopters

  12. Methodology 1 2 3 4 11 Target and Plan Go Live Train, Configure, Test Train, Deploy CORE IT EARLY ADOPTER GLOBAL Project Management Change Management

  13. Methodology 1 2 3 4 11 Target and Plan Go Live Train, Configure, Test Train, Deploy CORE IT EARLY ADOPTER GLOBAL Project Management Change Management

  14. Methodology Identify Prepare 1 Target and Plan • Target Service • Target users, user name, Domain name • Target Date Identify • Objective • Team • Plan Prepare • Kick Off Meeting • Change Management Workshop • Overview of Google Apps for Education Tools Conduct

  15. Deliverable 1 Target and Plan

  16. Methodology Identify Prepare 2 Train,Configure, Test: Core IT • Admin for Google Apps • How to create users on Google Apps Train • Domain and DNS Configure • Test with CORE IT Test

  17. Deliverable 2 Train,Configure, Test: Core IT Networks and become a NINJA

  18. Methodology Identify Prepare 3 Train, Deploy:Early Adopter • Train the trainers , and train to Early Adopter Rehearse • Google Apps for Early Adopter Deploy • Test with Early Adopter and get feedback Test

  19. Deliverable 3 Train, Deploy:Early Adopter Google Guide[Expert]

  20. Any place - be with people even when you're not Deliverable 3 Train, Deploy:Early Adopter Adopt Technology

  21. Methodology Identify Prepare 4 Go Live • Document/Helpdesks website for Go Live Prepare • Technical issues and get approval to Go Live Review • Cut-off and launch outreach event for Go Live LAUNCH

  22. Work In The Future Is ... Deliverable 4 Go Live

  23. Work In The Future Is ... Deliverable 4 Go Live

  24. Project Assumption • SU Management time and commitment are mandatory to resolve issues, to make the decision and to provide the direction • SU will make available project team who have enough knowledge and dedicated time to work on this project within the timeframe • SU will provide appropriate IT infrastructure • SU must participate in the training workshop, and then SU must set up the system, train end users, and go Live the system including support

  25. Timeline After Go Live we still support university in terms of change management , trainings , train the trainers

  26. Jarunee Sinchairojkul Project Manager CRM Charity Foundation

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