AB o u T u S

1. AB o u T u S

2. Our Mission Partnering Organisations in ‘Boosting Performance’ and ‘Value Creation’

3. CYCLE

4. Our Umbrella Offerings Leadership Selling Skills & Sales Management Service Excellence Personal Development

5. Leadership • Traits & Characteristics Of Leaders • How Personality Traits influence Leader Emergence & Performance • Cognitive Intelligence, Complex Task Performance and Decision Making • How Emotional Intelligence, Competencies, increase Leader Effectiveness • Charisma, Rhetoric and impression management • Adaptive Leadership Approaches • Behavioral Approach to Leadership • Situational & Path Growth Models of Leadership • Leader-Member Exchange and One-on-one Relationships • Transactional Vs Transformational leadership approaches Contd…

6. Leadership 3. How leaders motivate themselves and others • The Importance of Affect & Emotions to Leadership • Self-Leadership, Empowerment, Shared/Distributed Leadership and Teams • Authentic Leadership Theory, Positive Organisational Scholarship and Servant Leadership • Identify Processes: Individual, Relational, Social, Organisational and cultural • Authority, Power & Persuasion • Charisma, Rhetoric, and Impression Management • Transactional leadership & Goal Setting • Transformational Leadership, Change, And Sense Making Perspectives UNDER DEVELOPMENT

7. Initiating and Managing Change- A Leader’s Perspective • Need for change a org level-understanding from the strategic perspective • Linking business needs with org Vision and Mission • Impact of change at all levels incl people , process and environment • Strategy for implementation • Understanding the change model vis a vis individuals • Leading change at Team levels • Understanding people • Handling conflicts • Mapping change agents • Synergising

8. Emotional IntelligenceEnhancing leadership effectiveness 1. Overview of Multiple Intelligences and measuring own intelligence orientation 2. What is Emotional Intelligence 3. Measuring Our EI Levels 4. Understanding and Managing emotions 5.Case lets and practice 6. Assertiveness

9. Handling Conflict and Managing Crises • Identify the source and cause of conflict • Impact of conflict on team effectiveness and customer service • Recognize different types of conflict • Identify various stages of conflict • Identify various conflict resolution styles (Tool) • Explore your primary conflict resolution styles • Discover through discussion various ways to manage conflict • Practising & handling conflict situations

10. Creative problem solving and Innovation • What is Creativity, Innovation and Lateral thinking • ‘3’ elements of Effective Innovation • ‘7’ habits of successful creative thinkers • The Creative process • ‘3’ elements of Team Innovation • Belbin’s ‘9’ team roles • ‘5’ key ingredients of innovative organisations • Action Plan

11. Building and Managing Team (intervention activities based-both indoor and outdoor ) • Identify your role and responsibilities, and challenges faced in performing responsibilities • Illustrate the concept of areas of control and influence • Explain the concept of a team • Understanding team member styles –to understand behavioursbetter • Identify the characteristics of an effective team-McKInsey Approach • Importance of Trust between team members • Determine individual team player styles • Recognize importance and benefits of a motivated team • Identify different methods of motivating a team • Recognize importance of performance review • Introduce format for tracking team member’s performance • Apply the IGLOO model review meeting agendas • I –Initiation of the review meeting • G – Goals are reviewed • L – Listening to the team members • O – Observation sharing • O – Overall rating

12. MDP – Middle Managers • Differentiate between a manager and a leader • Identify the Roles and Responsibilities of a Leader • Identify own leadership profile through a questionnaire • Understand the importance of achieving task and people balance • Behaviors of an “Integrated Leadership Style” • Review the steps of planning • Set SMART goals • Fix accountability of team members • Create “ Check Points “ to monitor the plan and goal achievement • Analyse own interpersonal communication profile through the Johari Window questionnaire • Analyse the importance of open communication through self-disclosure and feedback in leadership position • Manage communication issues across various organisational levels Contd…

13. MDP – Middle Managers • Explore the need for time management and planning • Categorise and prioritise work according to urgency and importance • Identify tasks that can be delegated to subordinates • Schedule priorities on a weekly basis • Identify time-wasting activities and habits • Identify ways to optimise working hours • Identify work based stressors • Evaluate various stress management techniques • Identify positive and personal solutions to overcome work related stress • Review best practices for performance, behaviour and grievance counseling • Review the Coaching Model and the steps of coaching • Analyse ways of giving effective feedback

14. Developing Team Members and Enhancing performance • Understanding Team members based on Behaviour based analysis- using Disc based personal profiling. • Observing and Analysing critical behaviours and performance • Develop skills to ensure participation of sub- ordinates and seek and give feedback using effective communication skills • Demonstrate coaching and counseling skills to help subordinates implement corrective action plans • mentoring

15. Personal Development Attitudes for Excellence 1) Introduction 2) Effective Listening 3) Art of Communication 4) Attitude Awareness 5) Dealing with Emotions 6) Understanding Others 7) Personal Empowerment 8) Creative Problem Solving 9) Reaching your Potential

16. Business Simulations

21. Service Excellence-Customer First • The Importance of Customer Satisfaction • Types of Customer Needs & Expectations • Setting Service standards and understanding Parameters customers use to rate service levels • Moments of Truth; Exceeding customer expectations • How to achieve Customer’s trust? • Designing Customer Experience, setting standards, measuring deviation from standards, carrying out necessary ongoing corrections • Handling challenging customers and situations • Benchmarking with the best, across industries • Building Competencies required to deliver excellent customer service

22. Selling Skills 1. Pre-sales • Planning & Preparation • Knowing your Company, Product, Competitor, Customer (CPCC) • Build competencies towards handling customers / customer interactions • Generating leads • During a sale • Opening & First impressions (Skill building on Building Rapport, Empathy) • Identifying & Uncovering needs (Consultative ; Diagnostics, Listening, Probing) • Presentation of options (USPs, Product FAB, Demo) • Handling Objections (Demonstrating value) • Closing Techniques • Post sales Follow up • Frequency • Behaviors • Telephone etiquette

23. Content Creation & Development The audiences are constantly harangued with me-too training programs, over and over again. The idea is to create refreshing and engaging stuff, tailored to a specific audience. • The treatment is proposed to be novel and would make use of the latest presentation tools. • Consulting & Concern Validation Study (CVS) • Solutioning • Customised, Novel content on existing/ new areas identified • Train-the-trainer & Booting (TTT) • Script writing • End-to-end responsibility for creating short films on soft skills / selling / shop-floor processes • Content creation across sector/functions/levels/mediums

24. Curious Cats Team

25. Col PK Gupta

26. Arif Khair

27. Arif Khair Chief Creative Officer (E) : arifkhair@curiouscats.in : aakhair@gmail.com (M) : +91 99 995 59885 Col. PK Gupta Chief Mentor (E) : colpkgupta@curiouscats.in : kpramodgupta@gmail.com (M) : +91 93 102 74395 www.curiouscats.in