BUSINESS CONTINUITY PLANNING IN THE PUBLIC SECTOR

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BCP/COOP for Government. Government as Provider of Essential Services Government as Managers of Public Emergencies Government as Regulator of Essential Industries Government as Business. BCP/COOP for Government. Government as Victim of Emergencies. BCP/COOP for Government. Government as

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BUSINESS CONTINUITY PLANNING IN THE PUBLIC SECTOR

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1. BUSINESS CONTINUITY PLANNING IN THE PUBLIC SECTOR Lessons Learned from the Events of September 11, 2001 and Assessment of Progress NEW YORK STATE INSURANCE DEPARTMENT George E. Pataki, Governor Gregory V. Serio, Superintendent

2. BCP/COOP for Government Government as Provider of Essential Services Government as Managers of Public Emergencies Government as Regulator of Essential Industries Government as Business

3. BCP/COOP for Government Government as Victim of Emergencies

4. BCP/COOP for Government Government as Primary Source of Public Security in Times of Emergencies

5. BCP/COOP for Government Review of Events of September 11th Major emergency in highly-populated, highly valuable hub of commerce and industry Major emergency in densely-populated seats of local, state and federal government services Major emergency in unique/challenging geographic area (island, limited mobility in any direction, etc) Major emergency in concentrated network of critical utilities

6. BCP/COOP for Government Review of Events of September 11th Life Hazards and Economic Implications Primary Concerns Hundreds of Thousands Working or Residing in Affected Area Stock/Commodity Markets, Major Property and Health Insurers, Major Banks, International Financial Concerns, Depositories for Physical Assets All Impacted Financial Services “Utilities” Located Here

7. BCP/COOP for Government Review of Events of September 11th -Government Services Impacted: NYC: City Hall, Mayor’s Office, Police Department, OEM, Virtually Every Agency NYC: FDNY HQ Protected in Brooklyn, But Agency Faces Largest Single Impact NYS: Insurance, Banking, MTA, PA, OCA Feds: Fed Reserve, FBI/Secret Service/Customs, Major (and Primary) Federal Presence for NY and Region

8. BCP/COOP for Government Review of Events of September 11th Geographic/Environmental Factors Exacerbate Impacts Surrounded by Water on Three Sides 17th Century Street System Limited Access Below Grade Narrow E/W/S Mobility Options

9. BCP/COOP for Government Review of Events of September 11th Major Hub of Utilities: Electric, Gas and Water Telephone, Data, Video Transportation (Infrastructure, Assets, Management) Hospitals and Health Care

10. BCP/COOP for Government Review of Mindset on September 10th Inconceivability-of emergency of this type Invulnerability-to emergency of this type Independence-of agencies to one another in normal course of business Invariability-of government operations whether in routine or emergencies

11. BCP/COOP for Government Review of Mindset on September 10th Government Not Victim of Emergencies or Disasters Government Works to Assure Readiness of Public Assets and Private Organizations to Emergencies Government Responds (As Expected) to Public’s Needs Regardless of Conditions or Locations of Emergencies Government = Security

12. BCP/COOP for Government Lessons of September 11th Mindsets of September 10th No Longer Acceptable Government Prepares Itself for BCP/COOP in addition to Emergency Management Government Prepares Its Regulated and Critical Industries for BCP as well as Emergency Management Government Prepares Its Public for Expectations from Public and Private Parties Government=Security More Than Ever

13. BCP/COOP for Government September 10th Mindsets No Longer Valid Everything is Conceivable No One is Invulnerable Agencies Cannot Operate Independent of One Another and Must Share Responsibility for Exchanging Vital Information along Secure, Critical Pathways Government Must Maintain Orderly Flow of Business as It Responds to Internal or Localized Emergencies--No “Closed for Repairs” Sign

14. BCP/COOP for Government Government Prepares Itself for BCP/COOP Full Review of Disaster Planning Protocols Dual Role: Responding to Disaster as Emergency Responder vs. Responding As Organization to Restore/Continue Normal Operations Question:Is Agency Prepared to Continue Operations Necessary, eg Routine Matters, HRM, And Does It View Itself as Potential Victim? Critical Internal Infrastructure Assessment and Determination of Critical and Essential Functions Based on Established Maximum Time Frames for Restoration of Functions and Systems that Support the Functions

15. BCP/COOP for Government Preparing Critical and Regulated Businesses for BCP as well as Emergency Response Concept: Organization Can Only Be Prepared to Respond to Emergencies for the Public If It Can Respond to Emergencies for Itself Government Responsible for Making Certain that Critical Industries Are Prepared to Stabilize and Respond Disaster Readiness and BCP Now Key Examination Issues

16. BCP/COOP for Government Government Must Prepare Its Public “Expectation Management” Public Education of Disaster Scenarios and Alternative Modes of Operations Leveraging Technology and Facilitating Public’s Comfort With, Access to and Use of Technologies Partners and Stakeholders in Efforts to Prepare and Manage Public Expectations and Behaviors Government=Security the Bottom Line for Public

17. BCP/COOP for Government BCP/COOP Activities Now Established Component of Government SOPs Vulnerability Assessments of Major Pathways and Critical Systems in Gov’t Facilities, Regulated Parties and Critical Partners Critical Infrastructure Protection Protocols Established Critical Evaluations of Government Partnerships for System/Relationship-wide Security Public-Private Partnerships Identified, Established and Exercised

18. BCP/COOP for Government USFA: What is CIP and Why Is It Important-- “Critical Infrastructure Protection pertains to the proactive activities for protecting critical infrastructures: the people, physical entities, and cyber systems that are indispensably necessary….”

19. BCP/COOP for Government USFA’s Analytical Model for CIP Identifying Critical Infrastructures Determining the Threat Analyzing the Vulnerabilities Assessing Risk Applying Countermeasures

20. BCP/COOP for Government Technology Tools for BCP Progress Data: Backup and Disaster Sites for Critical Data Data: Multiple Access Points to Database Data: Interface with Regulated Industry and Other Private-sector Partners Data: Wireless and Portable Systems with Capacity for Continuity of Operations Data: Substantial Increase in E-mail and Web-based Data and Message Transfer, thru Secured Lines and Password Protected Sites

21. BCP/COOP for Government Technology Tools for BCP Progress Telecommunications: Hardline, wireless, satcom Telecommunications: GETS Lines, Gov’t Priority Access and Restoration (Gov’t and Critical Industries) Telecommunications: Low-tech Two-way Radio Systems and Two-way Paging Backups

22. BCP/COOP for Government New York Insurance Department: A Case Study Profile Business Operations and Customer Bases Disaster Preparedness and Response Events of September 11th Post-September 11th Activities Highlights of BCP/COOP Activities Highlights of Changes to Disaster Planning Models

23. BCP/COOP for Government Department Employs Classic Model Functions--Business Risk Assessment-- Business Continuity Risk Assessment-- Business Continuity Plan w/ Asset Identification and Deployment

24. BCP/COOP for Government Empire Blue Cross--A Model for Public and Private Business Continuity Planning Smooth Transition After Complete HQ Destruction Personnel, Data/TeleCom Pathways Rerouted Senior Management Relocated Minimal Disruption of Processes, Minimal Disruption of Key Decision-making Activity, Minimal Loss of Data or Financial Assets

25. BCP/COOP for Government Action Steps: Taken--Comprehensive Disaster/Business Continuity Plan Drafted --Re-evaluation, backup and Disaster Access to Critical Data --Electronic Mailbox for Information Delivery/Exchange with Regulated Industry --Satcom Assets Acquired --New, Larger IEOC Constructed --Fed: Critical Infrastructure Protection Board and FBIIC Established

26. BCP/COOP for Government To Be Taken: Fed/State/Local Vulnerability Assessment to be Completed Security Clearances for Smooth, Multi-layered Communications Secured Securing of Vital Data, Voice and Video Transmission Lines

27. BCP/COOP for Government Rule to Live By: “Prepare, Plan and Practice” Richard Sheirer

28. BCP/COOP for Government Thank You.

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