Apprendimento Cooperativo e Lavoro Cooperativo Sviluppare una Cultura dell’Apprendimento

1. Apprendimento Cooperativo e Lavoro CooperativoSviluppare una Cultura dell’Apprendimento Dr Sue Jones e-mail: sue.a_jones@lineone.net

2. Sviluppare una Cultura dell’Apprendimento La finalità di questo libro consiste nel considerare: • L’attività aziendale (business) quale case-study sull’apprendimento • L’importanza di una cultura cooperativa (collaborativa) del lavoro • Case studies che evidenziano quanto al p. (1) e (2) • Un metodo pratico trasferibile agli insegnanti, formatori (trainers), e managers.

3. Marks and Spencer 1980s – Britain’s best loved and best managed clothes retailer Rock solid reputation for high quality and service Intense customer loyalty 1988 – new chief executive (ce), also chairman from 1991 Key strategy was controlling costs Branch managers concerned about low staffing levels 1997/9 – profits exceeded £1 billion – biggest retailer in Europe Hands-on ce – influenced every aspect of the business Branch managers concerned about HO policy decisions Many directors reluctant to criticise the ce to his face Senior managers did not feedback branch managers anxieties Nov. 1998 – 23% drop in profits Internal boardroom feuding 1999 – ce leaves Key senior staff continued to leave “They are certainly not listening to staff who are very unhappy.” (Store manager) Talk of store closures, job losses, and takeover Trust of customers and shareholders lost “He was impatient. The chairman of any co .. they are all of the same autocratic nature” Source: The Money Programme, BBC, 1 Nov.2000 Anderton ParkPrimary School 1984 – school buildings condemned as “dirty” and “smelly” by inspectors 1989 – new head teacher (ht) Obtained funding from European Union, etc.. English a second language for most pupils – bilingual needed Ht recruited 13 teaching assistants from the local community Ht initiated degree course to give mothers an opportunity to become bilingual teachers A wide range of facilities include: Mother and toddler group. Pre-school play-group. Nursery school. Infants and junior. Crèche facilities. Degree course An intricate network of people run the school School caretaker manages a budget of £15,000. “He is one of the best. We appreciate what he can do and let him get on with it.” (ht) Inspector comments “Well-disciplined children. No ill behaviour. Very much part of the community. Interplay between all the categories of people involved in the school. Everybody enjoyed the school.” “We quote regularly: ‘we all have to work together and look after one another.” (ht) Source: .Degrees of schooling’, The Guardian, Jan.4, 2000. ‘A True Community School’, The Birmingham Post, Nov.1999 sue.a_jones@lineone.net

4. Cultura Cooperativa Apprendimento continuo e gratuito sul posto di lavoro Training efficiente in termini di COSTI Cultura Gerarchica Poco o niente apprendimento sul posto di lavoro Training COSTOSO Come evitare un Training dispersivo/costoso