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The Innovation Process of Knowledge Intensive Business Service. Yan Tao National Institute for Innovation Management, School of Management, Zhejiang University, Email: [email protected] 1. Problems to be solved. Background. 2. The components of FTC. 2. Innovation process. 3. 4.

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The innovation process of knowledge intensive business service

The Innovation Process of Knowledge Intensive Business Service

Yan Tao

National Institute for Innovation Management,

School of Management, Zhejiang University,

Email: [email protected]


Contents

1 Service

Problems to be solved

Background

2

The components of FTC

2

Innovation process

3

4

Methodology

5

Primary results & discussion

Contents


1 problems to be solved
1. Problems to be solved Service

  • What is service innovation?

  • How KIBS firm innovate?

  • Characteristics of KIBS’ innovation process?


Contents1

1 Service

Problems to be solved

Background

2

The components of FTC

2

Innovation process

3

4

Methodology

5

Primary results & discussion

Contents


Here are the facts

Coming Age of Service Service

Here are the facts…

  • All national economies are shifting to services

    • major industrialized nations are >70% services, developing nations are close behind

  • To better study, manage, and engineer service systems, new skills are needed

    • combination of business, organization, technology skills

  • Educational system is slowly shifting toward services

    • service management, operations, marketing, and engineering courses and programs exist

  • At national level, governments can draw investment toward service innovation.


What are knowledge intensive business service kibs
What are Knowledge Intensive Business Service (KIBS)? Service

  • Concepts:

    • Miles(1995)

    • Hipp(1999)

    • Muller and Zenker(2001)

    • OECD(2001)

    • ……


What are knowledge intensive business service kibs1
What are Knowledge Intensive Business Service (KIBS)? Service

Knowledge intensive

Innovative

Consultant

Intermediaries

…….

ICT

service

Business

service

Financial service

KIBS

Engineering

& technical

service


Contents2

1 Service

Problems to be solved

Background

2

The components of FTC

2

Innovation process

3

4

Methodology

5

Primary results & discussion

Contents


Let s from technological innovation process
Let’s from technological innovation process Service

  • The Technology Push Theory

  • The Market Pull Theory

  • The Coupling Innovation Process Theory

  • The Functional Integration Innovation Process Theory

  • The Systems Integration and Networking Innovation Process Theory


On service innovation process
On service innovation process Service

  • Bckground of the following three trends:

    • Increasing specialization in knowledge production;

    • Increasing complexity in physical artifacts, and in the knowledge bases underpinning them;

    • The difficulties of matching technological opportunities with market needs and organizational practices (Pavitt, 2003)


Service innovation
Service innovation Service

  • Barras(1980,1984):RPC Theory

  • Miles(1993;1995):Theory Development

  • Gallouj ( 1991;1994;1998 ): Theory Development

  • Sundbo ( 1994;1997;1998 ): Theory Development

  • Builderbeek(1998):4-dimension model

  • Hauknes(1996)

  • And Finland, Singapore,Korea


Service innovation process
Service innovation process Service

  • Sundbo(1998)

    • Conception stage

    • Development stage

    • Protection stage

  • Sundbo’s service innovation process model is particularly applicable to those enterprises that provide "modular" and "customer oriented" services.


The model of new service development nsd
The model of new service development (NSD) Service

  • Scheuing and Johnson(1989)

  • Bowers(1989)

  • Martin and Horne(1995)

  • Lee and Xon(1996)

  • Edvardsson(1996)

  • Zeithaml and Bitner(2000)



Contents3

1 Service

Problems to be solved

Background

2

The components of FTC

2

Innovation process

3

4

Methodology

5

Primary results & discussion

Contents


Methodology
Methodology Service

1.Multi-case study (Yin, 2003)

  • Select typical cases from the each sub-sector of KIBS:

    • finance service,

    • ICT service,

    • Business service

    • Engineering and technical service.

  • Data collection was based on interviews with executive managers from the firms.


Methodology1
Methodology Service

2. Service Innovation investigation

Wong(2002)—Singapore

Tether(2002)—OECD

Hipp(2005)—German

Drejer

Using questionnaire

  • The survey was performed in 2006-2007, Mainly covering the KIBS firms in districts of Beijing, Shanghai, Guangzhou

  • Distribute More than 2000

  • Now we have received about 700 questionnaires, of which 453 are valid.


Contents4

1 Service

Problems to be solved

Background

2

The components of FTC

2

Innovation process

3

4

Methodology

5

Primary results & discussion

Contents



The characteristics of kibs innovation process
The characteristics of KIBS’ innovation process Service

  • Highly Customer-oriented (Bilderbeek, Hertog, Marklund, Miles, 1998)

  • Interaction

  • Networking

  • Cooperation in innovation

  • …….



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