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Merit - a leading provider of Enterprise Management Solutions

Merit - a leading provider of Enterprise Management Solutions. Kjell Jørgensen. Sales Director Merit Globe Products Merit App Suite Merit Intelligence Merit Operations. kjell.jorgensen@meritglobe.com +47 93 05 57 58. Merit – the number ONE global Infor M3 Partner. Number 1

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Merit - a leading provider of Enterprise Management Solutions

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  1. Merit-a leading provider of Enterprise Management Solutions

  2. Kjell Jørgensen Sales Director Merit Globe Products • Merit App Suite • Merit Intelligence • Merit Operations kjell.jorgensen@meritglobe.com +47 93 05 57 58

  3. Merit – the number ONE global Infor M3 Partner Number 1 Infor M3partner 18 countries Implementation and support 500customers 10 countries with ownoperations 45 MEUR Turnover2013 300 Skilled resources

  4. MERIT APP SUITE Portal and mobility

  5. Best ofbreedapplications

  6. Enterprise mobility SUPPLY CHAIN EXECUTION / WAREHOUSE / PRODUCTION / SERVICE / SALES MOBILITY APP « get access to information and perform work tasks and processes as they occur - wherever you are – on any device you prefer“

  7. Mobility Merit Portal Server M3 3G / 4G WiFi CRM Config, Users, Process Off-line capability DOCS Browser onanydevice

  8. Portal • SALES (B2B) portal • CLAIMS portal • SUPPLIER portal • SUPPLY CHAIN INTELLIGENCE • WAREHOUSE PERFORMANCE • PICKING PERFORMANCE • WARHOUSE ANALYSIS • HISTORICAL INVENTORY VALUE • SUPPLIER DELIVERY PERFORMANCE

  9. MERIT APP SUITE Business Intelligence

  10. Merit Intelligence • Designed for efficient and easy administrated business intelligence reporting • Complete reporting with flexible data models • Intuitive and role based user front end ensures easy deployment • Standard models and report packages for efficient implementation Datawarehouse Source Data ERP Merit standard data models FINANCE Other sources SALES Daa PROCUREMENT MANUFACTURING WAREHOUSE AND LOGISTICS

  11. Merit intelligence ready to useSales KPI’s • Delivery perfomance • Delivery perfomance • Gross margin • Deliveryperfomance • Performanceanalysis • Discountanalysis • Customerprofitability • Categoryperformance • Channel analysis • Sales trends • Revenue share

  12. Merit intelligence Ready to useLogistics KPI’s • Stock turnover • Deliveryperfomance • Leadtime • Stock analysis • Stock evaluation • Supply and deman planning • Scrapped items • Picking performance • Warehouse visualization • Warehouse performance

  13. Merit intelligence Ready to useIntegrated dashboards • P&L • Balancesheet • Budget performance • Stock evaluation • Financedashboard • AR and AP analysis

  14. linking from other systems. Easy to integrate. (Total picture) Merit intelligence Ready to useDrill down reports

  15. Merit intelligence Ready to useFixed reports • Management reports, board reports, department reports, etc • PDF reports, export to Excel • Distribute by mail

  16. MERIT OPERATIONSIntegrated Managed Services

  17. Merit Operations is a an organization looking after the customer’s needs during normal operations, designed to deliver Incident Management and IT Service Management according to SLA: • Monitoring • Service desk • Consultancy services

  18. A suite of integrated services • Merit Operations is: • acombination of: • Tools • Procedures • People • aiming for: • Proactivity • Fast reaction • Less impact • Continuousimprovement

  19. If M3 is your plane Merit Operations is the controltower safeguarding yourflight during theday Merit 1st line is your pilot ifyou do not want to fly it yourself MertitMorningcheck is yourmechanic, securingeveryflight

  20. Three levels Application Monitoring Binary and functional witherrorcorrection Process Control Individual per customer witherrorcorrection KPI Dashboard and reports Process improvement

  21. Movex / Infor M3 • Autojobs Count of autojobs • BatchjobsCount of running batchjobs • Job Activity Control status of M3 job activity levels (abnormal activity/jobs looping) • Services Control status of M3 foundation entry points • JVMS Control important values for all virtual machines in M3 • News Control of bad news in M3…. • Scheduled Jobs • Long running jobs • Error executings/starting jobs • Batchjob execution • Long running jobs • Error executings/starting jobs • LSO Control of LSO client entry point

  22. Integrations MeC • Channel State Control of Mec Channel State • Messages in error Control of Messages in error • Messages timed out Control of messages process for a long time • Services Control of related Mec services Services • Ports Control of related Mec Ports

  23. Output Mangement - StreamServe • Ports Control of related Stream Serve Ports • Services Control of related Stream Serve Services • Web Archive login Login control • Error sending emails Control of mailsend errors from Stream Server • Error sending outputs from M3 to Stream Serve • Control of stream send errors to Stream Serve from M3

  24. First we need to know ……. Database Analysis Snapshot shows problem areas and improvementpotentials

  25. Database analysis • Backlogg CustomerOrderswith status >5 and < 77 • The picture shows a selection of the backlog with • 18 588 order lines not invoiced found in the system. • There are open orders dating back to 2004. • The number of lines with delivery date earlier than 1/1-12 is 11 975 • Total value NOK 9 924 283

  26. Database analysis • Backlog Distribution orderswith status < 99 • The picture shows a sample of • 12 509 orders that are not finished/closed • There are orders dating back to 2004, in the period of 2004 - 2011 there are 9 063 distribution order lines

  27. Database analysis • BacklogPurchaseorderswith status < 70 This picture shows a selection of 32 785 Purchase Order Lines that have not been entered as received in stock . There are order lines dating back to 2003, in the period 2003 - 2011 there are 27 112 purchase order lines For 2012 there are 5 673 IO lines “not received”.

  28. Database analysis This shows samples of 25 036 purchase order lines not yet confirmed, there are 578 PO-lines registered as received but with but without status higher than 33, there are PO-lines dating back to 2003 and 20 227 PO-lines should have been received in the period 2003- 2011. There are 4 809 PO-lines planned received in 2012 or later that are not received.

  29. Database analysis • Outdata MSG / PND i MNS206 The picture to the left shows samples of 447 792 records in MNS206 Among these, 45 739 are in status MSG and should be checked.

  30. Database analysis • LockedCustomerOrders / Production Orders The picture to the left shows a sample of 1928 Customer orders locked in the system, orders are dating back to 2004

  31. Level three: KPI

  32. How does it operate? E-mail Teams Phone My Merit Consultants Processcontrol Error Correction 1st line Application Monitoring

  33. Alarm console

  34. 1st line – Support Point

  35. 2nd line Task Manager

  36. My Merit – oneview

  37. How to get started? Database Analysis Snapshot shows potential Merit canclean and repair Basis for all futurework Database analysis Application monitoring Processesbasedon DBA POC-time 2 months

  38. Some References

  39. Thankyou! For anyrequests or questions, I’mhere to help kjell.jorgensen@meritglobe.com +47 93 05 57 58

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