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The Sanctuary Model: Solutions for a Healthy Workplace Keri Jones- Fonnesbeck , COO, YWCA Utah

The Sanctuary Model: Solutions for a Healthy Workplace Keri Jones- Fonnesbeck , COO, YWCA Utah Ibet Hernandez, LCSW, Andrus Institute. OUR MISSION: The YWCA is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all. YWCA Utah.

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The Sanctuary Model: Solutions for a Healthy Workplace Keri Jones- Fonnesbeck , COO, YWCA Utah

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  1. The Sanctuary Model: Solutions for a Healthy Workplace Keri Jones-Fonnesbeck, COO, YWCA Utah Ibet Hernandez, LCSW, Andrus Institute

  2. OUR MISSION: The YWCA is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

  3. YWCA Utah • Safety Services for Victims of Domestic Violence • Crisis Line: 801-537-8600 • Walk-in services through the Salt Lake Area Family Justice Center • Crisis Shelter (181 beds) • Supportive Housing (48 units) • Specialized services for children

  4. YWCA Utah • Young women’s leadership development via the YW Empowered Young Women’s Council and the annual Young Women’s Leadership Summit • Political leadership training via Real Women Run • Nationally accredited Early Education for children ages 6 weeks – 8 years • Issue education, advocacy and public policy on behalf of women and girls across the state of Utah.

  5. Every week… • 250 people live and receive services at the YWCA • 100 children from the community come to Early Education every day • 100 individuals in crisis come to the Family Justice Center • 110 staff members provide services to the community • Leadership and Young Women volunteers receive training and support

  6. Challenges… • Program participants with increasingly complicated needs and overwhelming trauma • Increasing needs with flat public support • Young and eager, yet untrained staff • 46% turnover, primarily within domestic violence services • Struggling to keep up with the current labor market • Struggling to be effective in staying true to our commitment to eliminate racism

  7. What Do You See? • Tell us what you see.

  8. Another Perspective

  9. Another Example

  10. Understanding trauma is not just about acquiring knowledge. It’s about changing the way you view the world.

  11. Sanctuary Organizational Change Based on Safety for both those who receive services and those who provide them

  12. THE FOUR PILLARS OF SANCTUARY SANCTUARY COMMITMENTS TRAUMA THEORY S.E.L.F SANCTUARY TOOLKIT

  13. trauma

  14. Sanctuary Beliefs #1 Adversity is Universal

  15. Sanctuary Beliefs #2 What’s Happened to you? (not “what’s wrong with you?”)

  16. ACES Scores of Staff • 85% of YWCA employees have an ACE score of 1 or more. • 35/98 = 36% have a score of 0-1 • 36/98 = 37% have a score of 2-4 • 27/98 = 28% have a score of 5+ The two above combined means that 64% of YWCA staff have a score of 2 or more. 

  17. REENACTMENT TRIANGLE Helpless Overwhelmed Inadequate Entitled Martyr Harried Guilt-trips Only I can help Denies vulnerability Critical, blaming Rigid, bullying

  18. The Empowerment TRIANGLE Focuses on choice, connects with own passion Focuses on vision, demonstrates compassion with questions Focuses on learning and growth as well as accountability

  19. THE FOUR PILLARS OF SANCTUARY SANCTUARY COMMITMENTS TRAUMA THEORY S.E.L.F SANCTUARY TOOLKIT

  20. The Seven Commitments

  21. Creating a Culture to Counteract Trauma’s Effects

  22. Creating a Culture to Counteract Racism

  23. THE FOUR PILLARS OF SANCTUARY SANCTUARY COMMITMENTS TRAUMA THEORY S.E.L.F SANCTUARY TOOLKIT

  24. Assessing and Resolving Problems

  25. S.E.L.F.

  26. USES FOR S.E.L.F.

  27. THE FOUR PILLARS OF SANCTUARY SANCTUARY COMMITMENTS TRAUMA THEORY S.E.L.F SANCTUARY TOOLKIT

  28. The Tool Kit

  29. The Tool Kit (cont.)

  30. NONVIOLENCE DEMOCRACY SAEETY PLANS COMMUNITY MEETING SOCIAL LEARNING RED FLAG REVIEWS EMOTIONAL INTELLIGENCE OPEN COMMUNICATION S.E.L.F. SELF-CARE PLANS SOCIAL RESPONSIBIILITY GROWTH AND CHANGE

  31. EMERGENCE

  32. Successes … • An investment in trained staff on a common language and culture setting, has brought trusting effective working relationships across the entire organization • A platform for engaged conversations and common interest in problem solving • 29% turnover (down from 46%) • Leadership opportunities for diverse staff at all levels of the organization • Successful EAP Utilization

  33. Next steps … • Further reduced turnover • Additional funding opportunities • A culture and toolkit informing program participants for increased safety and reaching of goals • Common tools for staff to address racism and work towards racial justice together

  34. QUESTIONS? Ibet Hernandez, LCSW EMAIL ihernandez@jdam.org WEBwww.thesanctuaryinstitute.org Keri Jones-Fonnesbeck, LCSW EMAIL kjones@ywcautah.org PHONE801.537.8625 WEBwww.ywcautah.org

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