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College of the Redwoods Interest-Based Processes Train-the-Trainer Session

College of the Redwoods Interest-Based Processes Train-the-Trainer Session . Facilitated by Victoria Simmons Center for Collaborative Solutions . Introductions and Beginnings . Check In How are you? Are you here for the duration?

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College of the Redwoods Interest-Based Processes Train-the-Trainer Session

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  1. College of the Redwoods Interest-Based Processes Train-the-TrainerSession Facilitated by Victoria Simmons Center for Collaborative Solutions

  2. Introductions and Beginnings • Check In • How are you? • Are you here for the duration? • What were you thinking as you left for work this morning? • Logistics • Breaks and lunch • Process check • Agenda for today’s Session

  3. 90% of problem solving is spent: • Solving the wrong problem • Stating the problem so it can’t be solved • Solving a solution • Stating problems too generally • Trying to get agreement on the solution before there is agreement on the problem.

  4. Practice Exercise • The Copy Machine

  5. Element 1: Describe the Problem 1. Describe the Problem/Tell the story • What’s working or not working? • What assumptions are being made? • How can we test the results? 2. Agree on the issue(s) to discuss and frame the issue in an open-ended question. • (How…What…)

  6. Element 2: Identify Stakeholders and Their Interests • Using a T Chart: 1. Identify the stakeholders • Who is affected by the problem? • Who could be affected by the solution? • Pebble in a pond 2. Identify stakeholder interests. • Interests answer the question, “Why?” 3. Check for shared interests. • Note shared interests

  7. Element 3: Create Options • Create Options, Options, Options: • Options are possible solutions. • Options should be future oriented and answer the question “How?” • Use brain storming. • No criticism or evaluation. • No one “owns” an option. • Create at least 10 options

  8. Element 4: Evaluate Options Against Interests • Evaluate Options • Clarify all items. • Eliminate duplicate options. • Cluster related ideas. • Compare options to interests. • Eliminate options if everyone agrees.

  9. Element 5: Commit to Solutions & Element 6: Commit to a Plan of Action 1. Commit to solution/s: • Use consensus. • Choose based on your evaluation. 2. Commit to an action plan. • Determine roles and responsibilities and establish timelines (who, what, when, how). • Set follow-up if necessary. • Reduce to writing. • Communicate to constituents. • Be prepared to test your solutions(s) and revise.

  10. Debrief • What worked well? • What was difficult? • What did you realize about the process? • As a trainer, what would you do similarly or differently?

  11. Ground Rules – A Work In Progress Suggestions • Use a queue • Be responsible for your own participation • Be present Create your own based on today

  12. Trust and what happens to it Instructions: • Each of you has a different scenario • Listen to each other and answer the questions

  13. Trust and what happens to it Debrief • What assumptions did you make? • What happened to trust? • How did you view your actions? • Are there ways to fashion a ground rule to assist with understanding trust and how to address concerns about trust?

  14. Trust and the Double Standard • We are understanding and forgiving of our own conduct • because we know our intent • We are less forgiving of the others’ conduct • because we judge only by their conduct and its impact on us

  15. “I don’t see you. I see the stored images, interpretations, feelings, doubts, distrusts, likes and dislikes, that you evoke in me.” Peter Senge

  16. Strings

  17. Effective Communication Instructions: Count off and find your same number Assign role of: Dean of the Business School Dean of Liberal Arts Read your role and follow steps 1through5 NO TALKING!!

  18. Effective Communication Debrief • How did the process work? • What impact did this type of communication have on the relationship? • What did you learn about this type of communication? • Has this ever happened with: • Email, draft documents, etc? • Are there ways to fashion a ground rule to assist with effective communication?

  19. CPR: How it impacts trust and communication

  20. Ground Rules – Revisted • Review Ground Rules • Review what we have so far • How do you “check in” if not adhering to what you agreed to?

  21. Next Steps and Meeting Evaluation • Homework – who, what, when • Communication about session • Plus/Delta

  22. “If you change the way you look at things, the things you look at will change.” Wayne Dyer

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