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FaxPress Administrator Training FaxPress Add-On Products

A New Generation of Network Fax Servers for Business and Enterprise. FaxPress Administrator Training FaxPress Add-On Products. A New Generation of Network Fax Servers for Business and Enterprise.

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FaxPress Administrator Training FaxPress Add-On Products

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  1. A New Generation of Network Fax Servers for Business and Enterprise FaxPress Administrator TrainingFaxPressAdd-On Products

  2. A New Generation of Network Fax Servers for Business and Enterprise The purpose of this training is to provide our VARs/Partners education and knowledge of Castelle Network Fax Servers as well as the opportunity to have training of FaxPress installation and configuration.

  3. Technical Support (6AM – 5PM PST) Phone: (408) 852-8080support@castelle.com sdk@castelle.com Pre-Sales Support Darius Rike Phone: (408) 852-8016Fax: (408) 852-8116 drike@castelle.com Support Contacts Darin McGinnes Phone: (408) 852-8065Fax: (408) 852-8165 dmcginnes@castelle.com

  4. Web Training Agenda FaxPress Add-On Products Sept 13, 2007 8AM – 9AM • FaxPress Archive • FaxPress Email Gateway • MFP Connectors • Drop Fax • Printing Gateway • Q&A

  5. About Castelle “The All-in-One Fax Solution for Business and Enterprise” • Complete network fax solution. • Includes all necessary hardware and software. • Desktop PC faxing. • Fax-to-Email integration. • Production faxing. • Workflow and Document Management Integration. • Integration with Scanners and Multi-Function Printers (MFP). • Tools for developing custom fax applications. • Support for leading network environments.

  6. Add-On Products • FaxPress Archiver

  7. Add-On Products • Use to backup incoming/outgoing faxes and transaction logs. • Multiple FaxPress servers can use same archive database. • Allows users to manage archived faxes directly through client. • Consists of a Windows service and configuration utility. Fax Archiver

  8. Add-On Products Fax Archiver

  9. Add-On Products • Requirements • Account with Local Administrator rights to run the service. • Account must be able to connect to the file server hosting the FaxPress and have full control of the Castelle directory. • Microsoft Jet Database Engine using DAO 3.6 (dao360.dll). • If using MS SQL server for archive database, DSN must be created for the archive service to connect. Fax Archiver

  10. Add-On Products • Special Considerations • MS SQL server should be used for high fax volume environments. • Multiple FaxPress servers must use same file server and Castelle directory. • If running once a day make sure it does not conflict with other processes. Fax Archiver

  11. Add-On Products • Troubleshooting • Install Archive service manually through command line (“Archive -i” to install service). • Read the trace.txt file (program files\Castelle\FaxPress\Fax Archiver folder). Fax Archiver

  12. Add-On Products • FaxPress Email Gateway

  13. Add-On Products • Email Gateway with Generic SMTP – Use to integrate with SMTP Mail systems. • Email Gateway with Exchange – Use to integrate with Exchange environments (Exchange SMTP or MAPI). • Lotus Notes Gateway - For native integration with Lotus Notes . • Outlook Direct - No Exchange Server Required (client side solution). Email Gateway

  14. Add-On Products • Requirements • Account to run service (local administrator). • FaxPress client installed. • All applications used for attachments installed. • No other SMTP service running on machine. • Special Considerations • Mail Server Configuration varies depending on server. Email Gateway

  15. Add-On Products Email Gateway

  16. Add-On Products • Configuration Settings • Protocol • FaxPress • Fax to Email • Email to Fax • User Map • Trace Tool • Test • Temporary Files Email Gateway

  17. Add-On Products Email Gateway Configurator

  18. Add-On Products Email Gateway Configurator

  19. Add-On Products • Troubleshooting • Does the FaxPress work? • Trace Files • Console Mode • SMTP Server vs. SMTP Gateway Email Gateway

  20. Add-On Products • Options (Name of Gateway Computer) • Address Space (Fax and FaxPress) • Delivery Restrictions • Advanced Exchange Connector

  21. Add-On Products Exchange Connector

  22. Add-On Products • Requirements • FaxPress Client installed • Microsoft Office Outlook (no Outlook Express) • MAPI support (Corporate Workgroup mode for Outlook 2000) • Special Considerations • Set to be default transport • Only retrieves faxes with Outlook running • Incompatible with TrayFaxAlert Outlook Direct

  23. Add-On Products Outlook Direct

  24. Add-On Products • Configuration Settings • Login • Outgoing Faxes • Incoming Faxes • Supervisor • General • Log Outlook Direct

  25. Add-On Products • Troubleshooting • Is the FaxPress working? • Is the transport running? • Log File Outlook Direct

  26. Add-On Products • FaxPress MFP Integrations

  27. Add-On Products • FaxPress natively supports: • eCopy • EFI SendMe • HP Digital Senders and MFP’s • Ricoh Globalscan • Sharp OSA2 MFP’s • Xerox WorkCentre Pro MFP’s • Allows a convenient interface for users to scan to fax via FaxPress through the MFP’s UI. • Users can scan to fax by choosing a “Fax” button. • Some integrations support FaxPress external ODBC phonebooks. MFP Integrations

  28. Add-On Products • Most are installed from FaxPress Setup under Add-On Products. • HP Digital Sender and MFP integration enabled through Server Properties in Advanced Functions Tab. • Best to check with Tech Support for latest software builds. • Other MFP’s can integrate with FaxPress by using the MFP’s scan to email functionality via Email Gateway. MFP Integrations

  29. Add-On Products MFP Integrations Enabling HP Network Scanner Most MFP integrations installed through FaxPress Setup

  30. Add-On Products • FaxPress DropFax

  31. Add-On Products • Utility that drops incoming faxes to a folder. • Allows 3rd party software, such as document management apps to retrieve the faxes stored there. • Faxes can be stored as TIFF, PDF, or DCX file formats. • Utility can be run in system tray or as a Windows service. • DropFax folders can be mapped to FaxPress user or to phone line. DropFax

  32. Add-On Products DropFax Configuration Utility

  33. Add-On Products • Printing Gateway

  34. Add-On Products • Consists of Windows service and configuration utility. • Uses printers that are installed or mapped on machine service is running. • Must also have FaxMain client installed on same machine. • FaxPress users can be mapped to use specific printers or use common printer for all users. Printing Gateway

  35. FaxPress Q&A Presentation available at: ftp://ftp.castelle.com/Pub/Sales%20Eng/VARTraining/

  36. The End

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