UEmploy: Consultancy for Employment Inclusion

1. UEmploy: Consultancy for Employment Inclusion Auditor Training Handbook Leonardo da Vinci Development of Innovation 2010 – 4205/ 001 - 001 -< 510784-LLP-1-2010-1-RO-LEONARDO-LMP >

2. Welcome Welcome to the Consultancy for Employment Inclusion course!

3. Housekeeping matters • Safety rules • What to do in an emergency situation? • Escape routes? • Fire extinguisher? • Whom to call for help? • Interrupt the course any time if you have a question!

4. Introduction • Who are here? • Participants • Trainers • Delegates • Guests • Please, introduce yourself • Name • Represented company (location and activity) • Professional background • Good or bad example from business or other examples about employing people with disability

5. Agenda for the Course Day 1. Morning

6. Agenda Day 1. Afternoon

7. Agenda Day 2. Morning

8. Agenda Day 2. Afternoon

9. Icebreaker Video: No arms, no legs…

10. The Objectives of the Uemploy project • To develop methods and professional supports to help SMEs to employ people with disabilities • To motivate SMEs to hire more SN • To collect best practices in participating countries • To train 5 Uemploy consultants and scheme managers in each participant country to provide consultancy services for SMEs to find the best type of people with disabilities to employ in certain job positions without any risk

11. The Objectives of the UEmploy Training Course • To run a 2 day training course for potential Uemploy consultants in order to enable them • To prepare for the audit and the interviews • To collect all the necessary information about the company and its work processes • To analyze collected information • To write a report to the company with recommendations of proper types of disabled people in certain work processes and work positions • To present the report to stakeholders of the company • To train 5 Uemploy consultants per participating country and scheme managers to provide consultancy services for SMEs

12. UEmploy: Consultancy for Employment Inclusion What is UEmploy? Leonardo da Vinci Development of Innovation 2010 – 4205/ 001 - 001 -< 510784-LLP-1-2010-1-RO-LEONARDO-LMP >

13. Preparation for the audit and interviews Collecting information (interviews) Analysing information Writing report Presenting findings Writing summary What is UEmploy project? • The UEmploy project provides an opportunity to train consultants who visit companies, examine work processes and collect information in order to write a report to the company how to employ people with disability without any risks or quality problems.

14. Who is a UEmploy Consultant (Auditor)?

15. Consultant Roles Consultant Coach Partner Low interaction Facilitator Teacher Showing example Consultant’s responsibility for the client Middle interaction High interaction Technical consultant Observer Expert Consultant’s responsibility for the success of the project

16. Consultants’ Competencies • Position-related Competencies • Independence • Mobility (to visit companies in different locations) • Change management skills • Conflict handling skills • Good problem solving skills • Presentation skills • Motivation skills • Listening skills • Decision making skills • Report writing skills • Creativity • Flexibility Basic Competencies • Some marketing, communication experience in business life • Empathy – to understand customers’ (companies’ and disabled people’s) needs. • Excellent observation skills • Excellent analytical skills • Professional appearance

17. Target companies: SMEs New employers Experienced employers • Passive • Not interested in employing SN • Reactive • Employs people with SN but accept present employment rate • Adaptive • Interested in employing SN but has no experience • Strategic • Wants to employ more SN in a long term

18. UEmploy: Consultancy for Employment Inclusion The UEmploy Consultancy Process Leonardo da Vinci Development of Innovation 2010 – 4205/ 001 - 001 -< 510784-LLP-1-2010-1-RO-LEONARDO-LMP >

19. Needs of employees with disability: Group exercise Expectations Company Employee Expectations

20. What is it like to be disabled? Lego exercise 1. Example of disability with hearing impairement

21. What is it like to be disabled? Lego exercise 2. Example of disability with visual impairement

22. Learn to see things with the eyes of disabled people Behaviour What motivates people with disability?

23. UEmploy: Consultancy for Employment Inclusion The UEmploy consultancy process 1. Preparation for the audit and interviews: Collecting Information about the company Leonardo da Vinci Development of Innovation 2010 – 4205/ 001 - 001 -< 510784-LLP-1-2010-1-RO-LEONARDO-LMP >

24. The UEmploy Consultancy Process • The Process of UEmploy consultancy service • Preparation for the audit and the interview • Collecting information about the company • First company trip • Compiling questionnaires for stakeholders of the selected work process • Compiling work process tailored competency checklist • Field trip • Writing a project plan • Interviewing (Visiting the company) • Interviewing stakeholders of the work process (Rules of the interviews) • Analyzing information • Selecting critical competencies • Compiling a decision making matrix • Risk analysis • Potential problem analysis 5. Writing reports 6. Presenting reports 7. Compiling administration 8. Sending Evaluation Questionnaire to the audited company

25. Preparation for the Audit and Interviews • Preparation for the audit • Collecting information • Collect as much information as possible before contacting the client • Studying company’s website • Visit company’s website and summarize first impressions • Find out wether the company employs people with disability • Find out whether the company has an employment strategy • Writing a project plan • Make a list of To do’s

26. Studying Company Website • There are different tools and unlimited methods to collect information about the company before auditing. • The reason for this is very simple: The auditor must look professional and well informed • The auditor can save a lot of time for the real audit by collecting basic information before the review takes place • The auditor must avoid „asking silly questions”

27. Desk Top Research (Website research) • Use the Internet to learn a lot about the company • Visit and study company’s website • Collect the names of the partner organisations of the company • Read mission statement • Collect information about the values of the company • Use the „Collecting information about the company” checklist

28. Practical Exercise • In groups of three visit the indicated website and by using the checklist try to collect as much useful information about the company as possible. • Develop objectives for the review. Write 10 questions for a potential interview with one fo the stakeholders (line management, supervisor, HR manager) • Give a presentation about your important findings and about the list of recommended questions.

29. UEmploy: Consultancy for Employment Inclusion The UEmploy consultancy process 1. Preparation for the audit and interviews: First company trip Leonardo da Vinci Development of Innovation 2010 – 4205/ 001 - 001 -< 510784-LLP-1-2010-1-RO-LEONARDO-LMP >

30. The Objective of the First Company Trip • Objectives: • To get the first impressions about the company • To meet stakeholders • To collect information about the work process where people with disabilities may be employed • To take pictures (make a video) if possible • To determine basic steps of the work process • To build relationships

31. Information to be Gathered • On the first company trip try to find information about • main steps of the work process • positions and body movements of the workers • workload, shifts and turnover rate • people with disabilities employed in the work process • stress factors • unsafe conditions, potential hazards and compulsory personal safety equipment

32. Next step: Compile a Questionnaire for Stakeholders to be Interviewed • Based on your experience and information you gathered, compile a list of questions for the following interviews. • Use the „Interview questions for Uemploy consultants” checklist

33. First Company Trip: Case study • Case study video

34. Consultancy tool: Potential Interview Questions for Stakeholders How often does the employee do this work? (Once a day, once in an hour, in every5 minutes) What special knowledge is necessary for the employee to perform the task perfectly? What special skills are needed to perform the task perfectly? What tools are necessary to accomplish the task perfectly? What kind of quality problems occur frequently at this step? Work process What kind of attitude is necessary to perform the task perfectly? What are the key stress factors of this step? What personal protective equipment is compulsory at this step?

35. Group Exercise 1. • Watch the video in groups. By using the list of interview questions compile relevant interview questions for the stakeholders to be interviewed during the second trip. Try to find out their potential answers. • Present the interview questions in groups.

36. Next step: Compile a Work Process Tailored Competency Checklist • Based on your experience and information you gathered, compile a work process tailored competency checklist. • Use the „Competency toolkit” for companies

37. Group Exercise 2. • Watch the video again if necessary. By using the competency toolkit, compile a work process tailored competency checklist for the company. • Present the company tailored checklist in groups.

38. UEmploy: Consultancy for Employment Inclusion The UEmploy consultancy process 2. The filed trip and the interviews Leonardo da Vinci Development of Innovation 2010 – 4205/ 001 - 001 -< 510784-LLP-1-2010-1-RO-LEONARDO-LMP >

39. Rules of the Field Trip • Objectives of the filed trip • To find potential unsafe conditions and obstacles in the company for people with disabilities if they are employed • To find suggestions to improve environment and to prevent accidents when employing people with disability • Methodology • The UEmploy consultant walks along the routes workers cover every day from the parking place to the workshop. • Consultants check all the potential unsafe conditions and barriers and make notes to prevent accidents

40. Consultancy tool: The Field Trip Checklist • The checklist covers the following places and equipment in a company • Parking places • Walkways for pedestrians • Stairs • Walls • Corridors • Toilets • Tools • Devices • Technologies

41. Exercise 3: Field Trip at a Company • Visit a real company and fill the field trip checklist out. Add other points to be examined if necessary. • Present main findings in groups

42. Organise the interview: Rules of the Interview • Always prepare for the interview • List participants • Write tailored questions • Get ready to make notes • Collect all the potential information • Read Potential Problem Analysis for interviews • Find a separate and quiet place for the interview • Always switch off your mobile! • Always ask open questions! • Never ask questions which could be answered during preparation for the interview

43. Identifying Steps of the Interview • Based on the previous collection of information identify steps of the interview(s) with client(s) • Recommended steps: • Short introductions (with name cards) • Explain the UEmploy audit system • Describe the objective of the interview • Ask open questions (previously listed) • Summarize the interview • Explain next steps • Ask stakeholders to rank competencies on the competency checklist

44. Exercise 4: Role Play Exercises • Imagine that one of you is a supervisor/worker in a glass manufacturing company. • The auditor must write a list of questions regarding hazards of work processes • In a role play the consultant has to run a 10 minutes long interview with the supervisor to collecting information about the potential hazards and unsafe conditions for people with disability • Read the role play descriptions

45. UEmploy: Consultancy for Employment Inclusion The UEmploy consultancy process 3. Analyzing Information Leonardo da Vinci Development of Innovation 2010 – 4205/ 001 - 001 -< 510784-LLP-1-2010-1-RO-LEONARDO-LMP >

46. Summarizing Findings • After the preparation and the interviews consultants have a lot of information about the selected work process • It is impossible to summarize findings without any structures or models • In order to write a professional report consultants use models to describe the present condition of the companies • These models help auditors to structure information, to find proper solutions and to write a professional report for the client.

47. Seleting Critical Competencies • Collect competency checklists filled out by stakeholders • Summarize results • Select the most important competencies of the work process by determining an average (usually 8,0) of the scores stakeholders gave on the checklist. Competencies over 8 points are the key (critical) competencies of the work process.

48. List of Critical Competencies • Selected critical competencies should look like this:

49. Types of Workforce According to Categories of Disability • Check whether you mentioned all the categories of people with disability on a chart.

50. Compiling a Decision Making Matrix • After selecting the critical competencies of the work process the UEmploy consultant must compile a decision making matrix.