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Mary Guyot, RN, BS, CRRN Principal mguyotstroudwater 207-221-8260

The participants will be able to:Discuss the impact an ED can have on the hospital Explain why an ED is referred to as the door and windows to a hospitalVerbalize the value of team approach to patient/family satisfactionIdentify at least three or more ideas of what he/she could apply at their

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Mary Guyot, RN, BS, CRRN Principal mguyotstroudwater 207-221-8260

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    1. Mary Guyot, RN, BS, CRRN Principal mguyot@stroudwater.com 207-221-8260

    2. The participants will be able to: Discuss the impact an ED can have on the hospital Explain why an ED is referred to as the door and windows to a hospital Verbalize the value of team approach to patient/family satisfaction Identify at least three or more ideas of what he/she could apply at their own hospital to improve ED performance

    6. 1st Presenter: Marsha Arabie, R.N., M.N, NE-BC, Vice President, Nursing and Support Services Ochsner – St. Anne General Hospital, a CAH in Raceland, LA Title Hospital Performance Improvement: Starts With The Emergency Department

    7. 2nd Presenter Kathleen K. Mitchell, RN, MBA, Chief Nursing Officer Muhlenberg Community Hospital, a PPS hospital in Greenville, KY Title: Finally Serious About Service: Driving Emergency Department Performance Improvement

    8. Contact Information

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