Dr Richard L Brown Vice Chancellor Finance Operations and IT December 2009

1. IT Support and Trends for Information Technology DivisionEfficiency and Effectiveness Committee UT Board of Trustees Dr Richard L Brown Vice Chancellor Finance Operations and IT December 2009

2. Assessment and Planning UTC Information Technology 2010-2015

3. Information Technology Assessment and Strategic Plan 2010-2015 • Goal One: Identify all Information Technology services provided by central ITD and distributed IT • Goal Two: Consultant to Assess campus IT and prepare recommendations for the IT Plan 2010-2015 • Goal Three: Develop the vision for Campus IT and design the Campus IT plan 2010-2015 to support the vision and the Strategic Plan

4. Action Plan for Information Technology Assessment : • Establish broad based committee to assess current state and develop Campus IT Plan for 2010-2015 • Document all Enterprise IT Services and customers supported • Identify all resources committed to Campus IT: Financial, staff, equipment and space

5. Action Plan Information Technology Assessment: • Select consultant to provide independent assessment of Information Technology at UTC. • Assess current IT support requirements • Assess current IT support to the campus • Assess resource allocation and function • Assess IT Governance • Establish Peer benchmarks to compare UTC

6. Action Plan Information Technology Assessment Consultant Deliverables • Provide recommendations for the Campus IT Plan 2010 -2015 to support the Strategic Plan: • Business Requirements of Information Technology to support the Mission of the University • Teaching on campus and online • Research • Service • Administrative Support for the Student Information System and campus IT services • Organization Model for campus IT services • Resources to support the campus requirements • Governance of IT

7. IT Assessment and Planning Committee • IT Assessment Executive Sponsors Richard Brown Phil Oldham • Committee Co Chairs Karen Adsit Monty Wilson

8. Committee members

9. Committee Timeline • October: Assemble committee, identify data elements required, complete draft plan and review with Vice Chancellor and Provost for guidance. • November: Meet with committee; identify potential consultants to send RFP, Develop draft RFP Provide draft for committee review ongoing data collection • December: Committee complete RFP preparation, update the executive sponsors for a final approval and sent out. • January: Vendors prepare response • February: RFP returned, Consultant selected/campus visit • March: Consultant completes work and submits report • April: Executive committee reviews report and sets future course for IT support for the campus

10. ITD Enterprise Services • Network Jeff Kell • Systems Tony Parsley • Information Systems\Banner Richard Gambrell • Communication and Network Infrastructure Luis Leon • Technology Support Charity Trillet

11. Distributed Enterprise IT Service Providers • Leaning Management System-Blackboard Karen Adsit Clint Smullen • Card Access Cbord/Stanley Cindee Pulliam • Library Systems Theresa Liedtka • UTC Web Content Chuck Cantrell • Housing Steven Hood • COBA Desk top support Richard Cassavant • Engineering desktop and server support Will Sutton • SimCenter IT Operations and Maintenance Dave Whitfield • ARCS- Clint Smullen

12. Grand Strategy For ITD at UTC

13. Vision Statement: • to provide outstanding information technology services to the University that leverages technology to enable accomplishment of the vision, mission, and core values identified by the University  Strategic Plan. • Action Plan: • Partner with all Academic and Administrative campus organizations to identify required Information Technology  services and execute leverage each organizations ability to meet  their core mission. • Operate all Information Technology systems to provide effective, reliable, scalable, and robust IT services.

14. Action Plan Continued: • Improve the efficiency and cost effectiveness of all information technology services • Collaborate with all customers to establish a governance process that efficiently identifies requirements and allocates resources to meet campus information technology requirements  in a fiscally responsible manner. • Join forces with the University of Tennessee Office of Information Technology and decentralized UTC Information Technology support staff to maximize the effectiveness of all Information technology services supporting the business of UTC

15. 26% increase

16. 94.7% Increase

17. 85% increase in bandwidth

18. 31% Increase

21. 45.8% Increase

22. ITD Staff Support • No net increase in ITD operational staff in five years • Five added for Banner Project new requirements. • Four existing staff 95% dedicated to Banner Plus two 50% +2

23. Summary ITD Key Services 2004- 2009

24. Gartner Recommends 5% = $5.4 million

28. FIVE GRAND STRATEGIES IDENTIFIED WITHIN THE STRATEGIC PLAN ITD will become customer centered and customer directed. A transparent and accountable IT service is needed; one driven by cost sensitive customer input and quality technology design, creating a competitive advantage from efficiency and quality service. ITD will develop a unified governance structure that eliminates silos, lowers cost duplication, achieves synergy of management, and adopts policies and standards across the institution; elimination of duplication creates competitive positioning and sustainable growth.

29. FIVE GRAND STRATEGIES IDENTIFIED WITHIN THE STRATEGIC PLAN (cont.) • ITD will control costs by efficiency and effectiveness of design and systems integration; operational improvements will create a competitive leadership position with public comprehensive university markets. • ITD will provide leading edge technology and capacity to support online instruction, research systems, administrative systems, and global connectivity. Faculty and staff incentives will drive online curriculum migration. The online university growth plan will create differentiation and market competitiveness. • ITD will provide a five-year financial plan to support innovation and sustainable growth. Strategic financial planning ensures the university will attain goals and become a low cost leader in higher education.

30. ESSENTIAL ITD STRATEGIES FOR FINANCIAL POSITIONING • Provide technology alignment with campus priorities; • Provide excellence in teaching and research; • Provide an ITD shared vision that aligns with university mission, goals, and core values; • Provide financial and funding metrics; • Provide differentiation via technology innovation. The ultimate objectives of this plan is to create a pathway for the institution to reduce costs, enhance services, and become empowered to control ITD future directions.

31. CAMPUS FEEDBACK FOR LONG-RANGE ITD FOCUS • Provide best practices for IT research and strategic planning. • Provide best practices to assist with new RFP proposals of IT systems architecture. • Provide technology application and data integration/data management assistance. • Provide business intelligence and business process management. • Provide enterprise systems management and outsourcing opportunities.

32. CAMPUS FEEDBACK FOR LONG-RANGE ITD FOCUS (cont.) • Create a high performance networked workplace. • IT assist inventory and obsolescence plan. • Mobile IT and wireless planning. • Manage PCs - laptops and handheld devices. • Provide security and privacy for servers and data storage. • Provide integrated web-services for online instruction and e-business.

33. UTC ITD SWOT ANALYSIS

34. GAP ANALYSIS—ITD SERVICES

35. IT Spend as Percent of Revenue by Industry Sector

36. ITD Strategic Plan