“The Heart of a Leader” presented by Michelle Spradley CPS/CAP. Overview. The Difference between a Manager and a Leader Define an Exceptional Leader Make an Impression Leadership Traits How can an administrative professional lead in the 2009 workplace? Building a Leadership Plan. Leaders
“The Heart of a Leader”presented by Michelle Spradley CPS/CAP
Creates a clearly defined vision/mission
Creates Buy in
Defines a common purpose
Develops and coaches individuals and teams
Reports information and facts
YOU DO NOT HAVE TO BE A MANAGER TO BE A LEADER
Characteristics of a successful leader
1. Wake UP!!
2. Dress Up!!
3. Shut Up!!
4. Stand UP!!
5. Look Up!!
6. Reach Up!!
7. Lift Up!!
“Real communication happens when people feel safe”
Effective Management Skills
“Leadership is not something you do to people.It’s something youdo with people.”
“If you want your people to be responsive, be responsive to their needs”
-Norman Vincent Peal
“Positive thinkers get positive resultsbecause they are not afraid of problems.”-Ken Blanchard
Take time to identify core values
“Without VisionPeople Perish” -Proverbs 29:18 (paraphrased)
“All good performance starts with clear goals!”
Empowerment/Bringing Out the Best in Others
“All empowerment exists in the present moment.”
How can an administrative
professional lead in today’s market?