The heart of a leader presented by michelle spradley cps cap
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“The Heart of a Leader” presented by Michelle Spradley CPS/CAP. Overview. The Difference between a Manager and a Leader Define an Exceptional Leader Make an Impression Leadership Traits How can an administrative professional lead in the 2009 workplace? Building a Leadership Plan. Leaders

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“The Heart of a Leader” presented by Michelle Spradley CPS/CAP

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The heart of a leader presented by michelle spradley cps cap

“The Heart of a Leader”presented by Michelle Spradley CPS/CAP


Overview

Overview

  • The Difference between a Manager and a Leader

  • Define an Exceptional Leader

  • Make an Impression

  • Leadership Traits

  • How can an administrative professional lead in the 2009 workplace?

  • Building a Leadership Plan


Leader vs manager

Leaders

Creates a clearly defined vision/mission

Creates Buy in

Fosters synergy

Defines a common purpose

Develops and coaches individuals and teams

Managers

Manages Tasks

Enforces protocols

Organizes Data

Reports information and facts

Leader vs Manager

YOU DO NOT HAVE TO BE A MANAGER TO BE A LEADER


Define an exceptional leader

Define an Exceptional Leader

  • What makes a great leader?

    Characteristics of a successful leader

    • HONEST – Followers must have trust in a leader and believe in the leaders vision. Leaders display sincerity, integrity and candor in all actions.

    • FORWARD-LOOKING – Leaders lead with purpose and are always on the lookout for new ideas.

    • COMPETENT- Leaders base their actions on reason and moral principles.

    • INSPIRING – Guides by heart, passion and compassion.

    • INTELLIGENT – Leaders read, study and seek challenging assignments. They do not command excellence, but rather build excellence.


Make an impression

MAKE AN IMPRESSION

  • Be articulate

  • Communication is by your tone, your words and your body language.

  • Learn to think on your feet.

  • Be sincerely interested in others.

  • LISTEN! (Do not interrupt or act like you want to)

  • SMILE! (You can actually hear a smile)

  • Take notes when people speak.

  • Use people’s names when talking to them.

  • Always be poised, in control, “cool and collected”.

  • Know and demonstrate manners and etiquette.

  • Take time with your appearance.

  • Have a sense of humor.

  • Be trustworthy.


Daily rules

DAILY RULES

1. Wake UP!!

2. Dress Up!!

3. Shut Up!!

4. Stand UP!!

5. Look Up!!

6. Reach Up!!

7. Lift Up!!


Leadership traits

Leadership Traits

  • Superb Communicators

  • Effective Management Skills

  • Empathy

  • Positive Thinkers

  • Values and Integrity

  • Vision

  • Empowerment/Bringing out the best in others


Superb communication

Superb Communication

“Real communication happens when people feel safe”


Effective management skills

Effective Management Skills

“Leadership is not something you do to people.It’s something youdo with people.”


Empathy

Empathy

“If you want your people to be responsive, be responsive to their needs”


Positive thinkers

Positive Thinkers

“Think Big!

Act Big!

Be Big!”

-Norman Vincent Peal


Positive thinker

Positive Thinker

“Positive thinkers get positive resultsbecause they are not afraid of problems.”-Ken Blanchard


Values and integrity

Values and Integrity

Take time to identify core values


Values and integrity1

Values and Integrity

  • Never!

  • Never!

  • Never!

  • Never!

  • Give Up!

    Winston Churchill


Vision

Vision

“Without VisionPeople Perish” -Proverbs 29:18 (paraphrased)


Effective management

Effective Management

“All good performance starts with clear goals!”


Empowerment bringing out the best in others

Empowerment/Bringing Out the Best in Others

“All empowerment exists in the present moment.”


Leading in 2009

Leading in 2009

How can an administrative

professional lead in today’s market?


Leading in today s market

Leading in Today’s Market

  • Continued Education/Certification

    • CAP/CPS

  • Software Skills

  • Professional Image

  • Communication

  • Awareness of Business Market Trends

  • Exceptional Listening Skills


Leading in today s market1

Leading in Today’s Market

  • Perform Expertly

  • Learn to Anticipate

  • Prioritizing Projects

  • Effective Time Management

  • Become a mentor


The heart of a leader presented by michelle spradley cps cap

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