“The Heart of a Leader” presented by Michelle Spradley CPS/CAP. Overview. The Difference between a Manager and a Leader Define an Exceptional Leader Make an Impression Leadership Traits How can an administrative professional lead in the 2009 workplace? Building a Leadership Plan. Leaders
Creates a clearly defined vision/mission
Creates Buy in
Defines a common purpose
Develops and coaches individuals and teams
Reports information and factsLeader vs Manager
YOU DO NOT HAVE TO BE A MANAGER TO BE A LEADER
Characteristics of a successful leader
1. Wake UP!!
2. Dress Up!!
3. Shut Up!!
4. Stand UP!!
5. Look Up!!
6. Reach Up!!
7. Lift Up!!
“Real communication happens when people feel safe”
“If you want your people to be responsive, be responsive to their needs”
-Norman Vincent Peal
Take time to identify core values
How can an administrative
professional lead in today’s market?